Voice Process Jobs

Spancore Technology - BPO Voice ProcessLocation: CoimbatoreJob Type: Full-TimeProcess: BPO Voice ProcessSkills: Excellent English Communication, Customer Handling, Basic Computer KnowledgeEligibility: Freshers & ExperiencedSalary: Good Salary Package + Incentives We are hiring candidates for a BPO Voice Process role in Coimbatore. The role involves handling customer calls, understanding customer requirements, providing accurate information, and resolving queries professionally.Candidates should have good English communication, customer-handling skills, and basic computer knowledge. Both freshers and experienced candidates can apply. This is a full-time opportunity with a good salary package and incentives.

International Chat Process Process: (Blended - Voice/Email/Chat) Location: Digha, Navi Mumbai Criteria:* Graduate OR HSC with 6 month Experience (On Paper)* Good Communication Skills* HSC Certificate Mandatory* LGBTQ+ & PWD Candidates are Encouraged to Apply Salary:* 28,000 In-hand* 35000 CTC Shift: 247 Rotational Shifts Working Days: 5 Days Working Week Off: 2 Rotational Week Offs Perks:* One-Way Cab Facility (As Per Shift Timings)* Internal Job Posting (IJP) Opportunity After 1 Year* Gym Facility* Provident Fund (PF)*Interested people can call on this number HR* *91 84240 18670** HR Round* Assessment* Operations Round

*We're Hiring International Chat & Voice Support in Mohali / Chandigarh*Kickstart your career with an exciting International Process opportunity in Mohali/Chandigarh. We are looking for energetic candidates with strong communication skills for Chat and Voice Support roles. 5.5 Days Working Rotational & Night Shifts Salary Package: 27,000 to 35,000 *Eligibility*: Undergraduate Freshers Eligible Strong Communication Skills Required Immediate Joiners Preferred *Key Responsibilities*: Handle customer chats and calls professionally Provide accurate product and service information Ensure excellent customer experience *Interview Process*:Walk-in Interviews Available Share your resume with HR Tannu 9034835055 & Mention CSE Mohali

Key ResponsibilitiesCall Handling: Make outbound calls to potential/existing customers or manage inbound inquiries following standard call scripts and guidelines.Customer Support & Inquiry Handling: Resolve customer issues promptly, provide precise information regarding products, services, or account status, and escalate complex cases appropriately.Lead Generation / Sales Support: Identify sales opportunities, pitch products/services, qualify leads, and follow up with prospective clients to convert inquiries into sales.Data Entry & CRM Updates: Accurately record call details, customer feedback, resolution status, and contact information into the CRM or call logging software.Process Compliance: Strictly adhere to quality standards, call duration targets, attendance guidelines, and compliance rules.Target Achievement: Meet or exceed daily/weekly call volume targets, first-call resolution (FCR) rates, or lead generation goals.

We are seeking a dedicated Tele Caller to join our team in Noida. This full-time position is open to female graduates, including freshers, who are eager to learn and grow in a dynamic environment.In this role, your key responsibilities will include making outbound calls to potential clients and qualifying leads by pitching SIP and mutual funds. You will be responsible for updating our CRM system with lead information, conducting follow-ups, and setting appointments for further discussions.To succeed in this position, you need to have a strong command of both Hindi and English, as these languages will be used daily in communication with clients. Additionally, good organizational skills are essential for updating CRM entries and managing appointment schedules. You should be comfortable with repetitive tasks, as telecalling requires persistence and a positive attitude. This role requires an on-site presence in the office from Monday to Saturday, providing you with a structured work schedule while enhancing your communication and sales skills. We welcome fresh graduates who are passionate about building their careers in customer engagement and financial services. If you are a motivated individual looking to develop professionally, apply now to become a vital part of our team.

We are seeking a dedicated Customer Support Executive to join our team in Bangalore. This role is ideal for individuals who are passionate about helping customers and providing exceptional service.nnKey Responsibilities:nn- Assist Customers: You will be the first point of contact for customer inquiries, providing them with accurate information and solutions.n- Handle Complaints: Address customer complaints and issues promptly, ensuring their concerns are resolved to their satisfaction.n- Maintain Records: Keep detailed records of customer interactions and transactions to help improve service quality.n- Support Team Efforts: Collaborate with team members to enhance the overall customer experience and contribute to team goals.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to articulate information clearly to customers. A problem-solving attitude is crucial for effectively handling inquiries and complaints. Attention to detail is important in maintaining accurate records of customer interactions. We welcome applicants with 0-5 years of experience, including fresh graduates who have completed their 12th grade. A willingness to work full-time from the office is expected, and a commitment to providing outstanding customer service is essential. The ideal candidate should demonstrate empathy, patience, and a proactive approach to resolving customer issues.

We are looking for a dedicated female candidate for a part-time remote data management role. This position is ideal for freshers with a minimum education level of a 10th pass, offering an opportunity to gain experience while working from home.Key Responsibilities:1. Data Entry: Accurately enter and update information into our databases and spreadsheets to ensure data integrity.2. Data Verification: Review and verify data for accuracy and completeness, addressing any discrepancies as needed.3. Report Generation: Assist in generating reports based on the compiled data, providing insights in a clear and organized format.4. File Management: Organize and maintain electronic files, ensuring that data is easily accessible and well-structured.Required Skills and Expectations:Candidates should possess strong attention to detail, as accuracy in data entry is crucial. Basic computer skills are necessary, including familiarity with spreadsheet and word processing software. Good communication skills are also important, as you may need to collaborate with team members or provide updates on your work. Since this is a remote position, self-discipline and the ability to manage time effectively are essential to meet deadlines. Being open to learning and following instructions is important for success in this role. If you are a motivated individual looking to gain invaluable experience in data management, we encourage you to apply.

As a Telecaller, you will engage with customers and assist in providing information related to our services. This role primarily involves making outbound calls and handling inquiries in a non-voice process environment.Key Responsibilities:- Conduct outbound calls to potential clients to provide information about services and assist them with their inquiries. This requires effective communication to ensure clarity and understanding.- Work collaboratively within a team setting, potentially in positions like Team Leader or Assistant Manager, guiding and supporting team members to achieve targets.- Participate in various telecalling operations, ensuring consistency in quality and adherence to protocols.Required Skills:- Ability to communicate clearly and effectively in both spoken and written forms.- Strong listening skills to understand customer needs and address their queries efficiently.- Familiarity with working in a team environment, with the ability to motivate and assist peers when necessary.- Time management and organizational skills are essential to handle multiple calls and tasks effectively.Expectations include a commitment to maintaining a positive attitude, dedication to achieving goals, and the ability to work from the office in Guindy, Chennai. Accommodation and food facilities are available to ensure that team members have their basic needs met while working. This is a full-time position, requiring an individual who has completed at least their 10th standard education, with 0 to 3 years of experience preferred.

We are seeking a dedicated Telecaller to join our team in Nagpur, India. This role is suitable for candidates who are looking to start their career in the Debt Recovery and Financial Services industry. As a Telecaller, you will be responsible for making outbound calls to clients, discussing debt recovery options, and providing information about financial services. You will manage client queries efficiently while documenting interactions in our systems. The position requires strong communication skills to effectively engage with customers and assist them in understanding their financial options. The ideal candidate should have completed the 12th grade and have a clear CIBIL and PVR. Candidates without prior experience are welcome to apply, making this an excellent entry-level opportunity. Key responsibilities include:- Making outbound calls to clients regarding debt recovery.- Responding to customer inquiries with clarity and professionalism.- Maintaining accurate records of client interactions and outcomes.- Assisting clients with understanding the financial services offered.Required skills include strong verbal communication abilities, a polite and friendly demeanor, and good listening skills. The candidate should be able to work well in a team and adapt to different customer needs. This is a full-time office position with regular working hours. Join us if you are eager to learn and develop in a structured environment!

We are looking for a Customer Care Representative to join our team in Bangalore, India. This full-time position is ideal for freshers who have completed their 10th grade. The role requires individuals who are eager to help customers and resolve their inquiries.Key responsibilities include answering customer queries efficiently via phone or chat, providing accurate information about products and services, and assisting in problem resolution. Representatives will document customer interactions in our systems to maintain clear records and follow up on outstanding issues when necessary.Successful candidates should have strong communication skills, both verbal and written, and must be adept at multitasking in a fast-paced environment. A positive attitude and commitment to customer satisfaction are essential. Additionally, proficiency in basic computer operations will be valuable as you will be using our customer support software to assist customers effectively.This position involves working during the day shift and provides the flexibility of working from home. All necessary equipment, such as a laptop, will be provided. Candidates should be prepared to manage their own mobile device for communication. We invite applicants who are ready to contribute positively to our customer support team and help enhance the overall customer experience. If you have a passion for customer service and meet the educational requirements, we encourage you to apply.

BPO Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled customer calls and assisted customers with their queries, requests, and concerns. Provided clear information and suitable solutions while maintaining professional communication. Managed customer interactions efficiently, documented call details, followed process guidelines, and worked toward customer satisfaction and productivity targets.Key Responsibilities:Handle inbound and outbound customer calls.Understand customer requirements and provide appropriate assistance.Resolve customer queries and complaints professionally.Maintain accurate customer and call records.Follow company processes and quality standards.Meet daily productivity and performance targets.Escalate complex issues to the appropriate team when required.

As a BPO Telecaller, you will play a vital role in our team by engaging with customers through telecalling in a non-voice process environment. You will be responsible for assisting team leaders, managing calls effectively, and ensuring a high level of customer satisfaction.Key Responsibilities include:- Engaging with customers through telecalling: You will initiate and handle outbound calls, providing information and answering queries.- Supporting team operations: Assist team leaders in managing day-to-day activities and ensuring smooth workflow within the team.- Managing customer inquiries: You will address customer concerns professionally and ensure prompt resolution.Required skills and expectations:- Strong communication skills: Clear and effective spoken communication is essential for engaging with customers.- Team collaboration: You must work well in a team environment, supporting colleagues and contributing to team success.- Basic computer literacy: Familiarity with phone systems and basic computer operations is required.- Ability to follow instructions: You should be able to follow directions from team leaders and management effectively.This is a full-time role, and you will be expected to work from our office located in Guindy, Chennai. Benefits include provided accommodation and meals for your convenience. A positive attitude and a willingness to learn will greatly help you thrive in this position. Ideal candidates will have 0 to 3 years of experience and must have completed at least the 10th grade.

We are looking for a dedicated Customer Support Executive to join our team. This is a full-time work-from-home position located in Delhi NCR, ideal for freshers who have completed their 12th grade.The primary responsibilities include:- Responding to Customer Inquiries: You will address customer questions and concerns through various communication channels, ensuring timely and satisfactory responses.- Providing Product Information: You will help customers understand our products and services, guiding them to make informed choices based on their needs.- Maintaining Customer Records: You will keep accurate records of customer interactions, ensuring information is up-to-date and accessible for future reference.- Assisting with Problem Resolution: You will work closely with customers to identify issues and find solutions, aiming for a positive customer experience.Candidates should possess strong communication skills in both written and verbal forms. A friendly demeanor and a passion for helping others are essential. The ability to work independently and manage time effectively in a home environment is crucial for success in this role. Basic computer skills and familiarity with customer service software will be beneficial. We expect you to be proactive in learning about our products and to stay patient and professional while assisting customers. If you are eager to start your career in customer service, we encourage you to apply!

We are seeking a motivated Tele Caller to join our team in Chandigarh. This full-time position is ideal for fresh graduates looking to start their careers in a dynamic environment.In this role, you will be responsible for making outbound calls to engage potential customers and generate leads. Your excellent communication skills will be key in delivering information clearly and effectively, while your confident demeanor will help foster strong connections. Punctuality and a positive attitude are essential, as you will be working in a team-oriented office environment.Key responsibilities include:- Making outgoing calls to prospective clients to discuss our services and offerings.- Maintaining clear and concise records of calls and customer interactions.- Responding to customer inquiries and providing relevant information.- Collaborating with team members to achieve sales goals and targets.To succeed in this role, you should possess strong verbal communication skills and a confident personality. Being punctual and dependable are vital traits, along with the ability to manage call volumes effectively. A graduate degree is required, and no previous experience is necessary, making this an excellent opportunity for recent graduates.This job is based in Chandigarh and requires you to work from the office. If you are a graduate with a desire to excel in a tele-calling role, we encourage you to apply.

We are looking for a detail-oriented and responsible BPO Associate to join our Non-Voice Process team, with a focus on medical transcription, typing, data entry, and documentation. The candidate will be responsible for accurately transcribing medical information from audio or written sources, preparing and formatting medical reports, and reviewing documents for spelling, grammar, punctuation, and formatting errors. Candidates should have good English grammar, vocabulary, sentence construction, and strong written communication skills. Good typing speed and accuracy are essential, along with excellent attention to detail and the ability to identify and correct errors. Basic knowledge of medical terminology, healthcare documentation, and computer applications such as MS Word and Excel will be an added advantage. The candidate must be able to follow standard operating procedures, maintain patient and company information confidentiality, achieve daily productivity and quality targets, and complete assigned tasks within the required turnaround time. Candidates should be comfortable working on repetitive documentation tasks and should have the ability to work independently as well as as part of a team. Freshers with good typing, English grammar, and computer skills are welcome to apply. Candidates with prior experience in medical transcription, healthcare BPO, non-voice processes, data entry, proofreading, or documentation will be preferred. Willingness to work in rotational shifts, including night shifts, may be required depending on business requirements. Strong commitment to accuracy, quality, discipline, and continuous learning is expected.

BPO Voice Process - Day ShiftLocation: Coimbatore, Tamil NaduJob Type: Full-TimeProcess: Voice Process / Customer SupportShift: Day ShiftJob DescriptionWe are hiring candidates for a BPO Voice Process role in Coimbatore. The position involves handling customer calls, understanding customer requirements, resolving queries, and providing professional customer support.ResponsibilitiesHandle inbound and outbound customer calls.Understand and resolve customer queries.Provide accurate information about products and services.Maintain proper customer records.Follow company processes and quality standards.Achieve assigned performance and productivity targets.RequirementsGood communication skills.Basic computer knowledge.Ability to communicate confidently over the phone.Freshers and experienced candidates can apply.Willingness to work in a day shift.Location: CoimbatoreShift: Day ShiftExperience: Freshers & ExperiencedEmployment Type: Full-Time

International Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.Key Responsibilities:Handle inbound and outbound international customer calls.Communicate professionally with customers from different countries.Understand and resolve customer queries and concerns.Provide accurate information about products and services.Maintain customer records and update call details.Follow company policies, process guidelines, and quality standards.Meet productivity, quality, and customer satisfaction targets.Escalate complex issues to the appropriate team when required.

International Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled international customer calls and provided professional support to customers from different regions. Understood customer requirements, resolved queries and complaints, provided accurate information, and maintained a high standard of communication and customer service.Key Responsibilities:Handle inbound and outbound international customer calls.Communicate professionally with customers from different countries.Understand and resolve customer queries and concerns.Provide accurate information about products and services.Maintain customer records and update call details.Follow company policies, process guidelines, and quality standards.Meet productivity, quality, and customer satisfaction targets.Escalate complex issues to the appropriate team when required.

As a Non Voice Process Executive in Coimbatore, you will engage in data entry tasks and related activities. This role offers an opportunity for both freshers and experienced candidates, focusing primarily on efficient data handling within a supportive work environment.Key responsibilities include managing data entry processes accurately and expeditiously. You will be required to exhibit good typing skills and proficiency in English to ensure clear communication and quality output. Basic computer knowledge is essential as you will be utilizing various software and platforms to perform your tasks effectively.To excel in this role, you should have strong typing skills and a working understanding of basic computer operations. Proficiency in English, both written and verbal, is a must to ensure precise communication. The ideal candidate is detail-oriented and capable of maintaining focus in a fast-paced work environment.This is a full-time position that requires you to work on-site in Coimbatore. You may need to follow a structured shift schedule that encompasses working hours based on the company's operational needs. The organization values punctuality and consistency in attendance, as teamwork and collaboration are vital aspects of the work process. Candidates are expected to hold a minimum educational qualification of a 12th pass. Previous experience is not mandatory, making this an excellent opportunity for individuals looking to start their careers in the field of data entry.

We are looking for a Data Entry Operator to join our team in West CIT Nagar, Chennai. This is a part-time work-from-home position suitable for freshers who have completed at least their 10th grade. Key Responsibilities:- Data Input: Entering information into various databases accurately and efficiently to maintain up-to-date records for the company.- Data Verification: Reviewing the entered data for errors and correcting any discrepancies to ensure data reliability.- Record Maintenance: Organizing and maintaining files for easy access and retrieval, keeping all information systematic and orderly.- Reporting: Generating regular reports on data entry tasks to keep team members informed about progress and any challenges faced.- Communication: Coordinating with team members about data needs or challenges faced during the data entry process to foster efficient teamwork.Required Skills and Expectations:- Proficiency in typing with speed and accuracy is essential for completing tasks efficiently.- Basic knowledge of computer applications, particularly Microsoft Excel and word processing software, is necessary to perform daily tasks effectively.- Attention to detail is crucial, as accuracy in data entry directly impacts operational integrity.- Strong organizational skills will help in managing and sorting information effectively.- A willingness to learn and adapt quickly to new tools and processes is expected of all candidates.- Good communication skills are important, as the role involves coordination and interaction with team members.

We are looking for a BPO Telecaller to join our team in Guindy, Chennai. This is a full-time office position suitable for candidates with 0 to 3 years of experience and a minimum educational qualification of 10th pass. As a BPO Telecaller, you will be responsible for engaging with customers through telecalling, effectively addressing their inquiries, and delivering excellent customer service. You are expected to work within a team, assisting in the management and coordination of tasks as needed. Key responsibilities include:- Conducting telecalling activities to connect with customers and resolve their queries.- Contributing to a team environment and assisting team leaders with daily operations.- Managing customer data and maintaining accurate records for follow-up actions.The ideal candidate should possess strong communication skills and have a good command of the local language. You should be able to work efficiently in a team and demonstrate a proactive approach to problem-solving. Additional requirements include: - A willingness to work from the office in Guindy, Chennai.- Commitment to your role and the ability to handle multiple tasks effectively.Benefits include accommodation and meals provided, enhancing your experience while working with us. We welcome motivated candidates eager to grow in a supportive and collaborative environment.

Key ResponsibilitiesMake outbound calls to prospective customers.Handle inbound customer inquiries professionally.Explain products, services, and promotional offers to customers.Generate leads and schedule appointments for the sales team.Maintain accurate records of customer interactions and follow-ups.Achieve daily, weekly, and monthly calling targets.Address customer concerns and escalate issues when necessary.Update customer information in CRM or database systems.Build and maintain strong customer relationships.

Key ResponsibilitiesMake outbound calls to prospective customers and explain company products/services.Handle inbound calls and respond to customer inquiries professionally.Generate and qualify leads through telephonic conversations.Follow up with potential customers and maintain regular communication.Update customer information and call records in the database/CRM.Schedule appointments or meetings for the sales team when required.Resolve customer concerns and escalate issues when necessary.Achieve daily, weekly, and monthly calling targets.

Key ResponsibilitiesMake outbound calls to prospective and existing customers.Explain products, services, and promotional offers.Generate and qualify leads for the sales team.Handle customer inquiries and resolve basic concerns.Maintain accurate call records and customer information in the CRM system.Follow up with customers regarding inquiries, appointments, and sales opportunities.Achieve daily, weekly, and monthly calling targets.Build and maintain strong customer relationships.