Voice Process Jobs

Job Description: BPO Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Inbound / Outbound Voice ProcessJob Description:We are looking for enthusiastic and customer-focused candidates for a BPO Voice Process role in Coimbatore. The candidate will be responsible for communicating with customers over the phone, addressing their queries, providing accurate information, and ensuring customer satisfaction.Responsibilities:Handle inbound and outbound customer calls.Resolve customer queries and provide appropriate solutions.Communicate professionally and maintain good customer relationships.Update customer information in the system.Achieve customer service and quality targets.Requirements:Good communication skills in English.Basic computer knowledge.Freshers and experienced candidates can apply.Willingness to work in a day shift.Good listening and problem-solving skills.Job Location: CoimbatoreWorking Hours: Day Shift

Job Description: International Voice Process ExecutiveJob Title: International Voice Process ExecutiveExperience: Minimum 2 YearsProcess: International Voice CallingShift: US Shift (Night Shift)Week Off: Rotational Week OffEmployment Type: Full-TimeJob SummaryWe are looking for experienced International Voice Process Executives with a minimum of 2 years of experience in international voice calling. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and the flexibility to work in US shifts with rotational weekly offs.Key ResponsibilitiesHandle inbound and/or outbound international customer calls professionally.Communicate effectively with international customers and provide accurate information and assistance.Understand customer requirements, resolve queries, and provide appropriate solutions.Maintain high standards of customer service and customer satisfaction.Handle customer complaints and escalations efficiently.Achieve daily, weekly, and monthly performance targets, including call quality, productivity, and customer satisfaction.Maintain accurate customer records and update call details in the system.Follow company policies, process guidelines, and quality standards.Required Skills and QualificationsMinimum 2 years of experience in an International Voice Process.Excellent verbal communication skills in English.Good listening, interpersonal, and customer-handling skills.Ability to handle international customers professionally.Basic computer knowledge and familiarity with CRM or calling tools.Strong problem-solving and decision-making abilities.Ability to work under pressure and meet performance targets.Shift RequirementsMust be willing to work in US shifts / night shifts.Must be comfortable working with rotational weekly offs.Should be flexible with shift timings based on business requirements.Preferred Candidate ProfileCandidates with prior experience in international BPOs, customer support, customer service, or international sales calling.Immediate joiners or candidates with a short notice period will be preferred.Interested candidates can apply with their updated resumes at mohit.kumar@firstmeridianglobal.com

Roles and ResponsibilitiesHandle outbound customer calls.Respond to customer queries in a professional manner.Provide accurate information about products and services.Maintain customer records and update call details.Resolve customer issues or escalate them when requiredRequirementsGood communication skills in English or Telugu.Good listening and customer handling skills.Basic computer knowledge and MS Office skills.Willingness to work in a voice process.

BPO Non-Voice Process - Coimbatore (Day Shift)Job Title: BPO Non-Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Non-Voice / Back OfficeJob DescriptionWe are looking for motivated candidates for a BPO Non-Voice Process role in Coimbatore. The role involves handling customer requests and updating information through email, chat, data entry, and other back-office tasks without making or receiving customer calls.Roles and ResponsibilitiesHandle email and chat support.Perform data entry and maintain accurate records.Process customer requests and update information in the system.Verify documents and maintain data accuracy.Follow company procedures and meet quality targets.Skills RequiredBasic computer knowledge and typing skills.Good written communication skills in English.Attention to detail and accuracy.Basic knowledge of MS Office.Ability to work in a team.EligibilityFreshers and experienced candidates can apply.Minimum qualification: 12th pass or any degree, depending on company requirements.Willingness to work in a day shift.Work Location: Coimbatore, Tamil NaduShift Timing: Day Shift

We are looking for a Tele Caller to join our team in Jadavpur, Kolkata. This is a full-time, work-from-office position suitable for freshers who have completed at least 10th grade. As a Tele Caller, your primary duty will be to communicate with potential customers over the phone. You will engage in conversations, answer queries, and provide information about our services to encourage interest. You will be expected to work efficiently and contribute positively to team goals.Key responsibilities include:- Making outbound calls to prospective customers to share product details and information.- Maintaining a record of conversations in a structured manner to ensure follow-up and track interactions.- Utilizing basic computer skills for data entry and documentation.Required skills and expectations encompass:- Proficiency in Hindi to effectively communicate with clients.- Basic computer knowledge to manage data and record calls.- A willingness to adapt and learn in a fast-paced environment.- Candidates should be between the ages of 18 to 35.This role offers a fixed salary structure with high incentives based on performance. No insurance or loan benefits are provided. Direct joining opportunities are available for eligible candidates. This position requires you to work on-site, ensuring a productive and collaborative work environment in Jadavpur, Kolkata.

GharLeads is hiring Telecallers - Work From Home, all over India. Boys and girls both can apply. This is a target based job. Work: call the real-estate leads given by the company, explain our projects to interested customers and fix follow-ups. Salary: Rs. 10,000 per month fixed. Day shift. Freshers welcome, any qualification.

Handle incoming and outgoing calls with prospective customers.Generate leads and follow up with potential clients.Explain real estate projects, properties, pricing, and offers to customers.Schedule site visits and coordinate with the sales team.Maintain regular follow-ups with leads through calls and WhatsApp.Achieve assigned sales and lead-conversion targets.Maintain customer information and daily calling reports.Build and maintain good relationships with prospective clients.

Key ResponsibilitiesMake outbound calls to potential customers and clients.Handle inbound customer inquiries professionally and efficiently.Explain company products, services, and offers to customers.Generate and qualify leads for sales and business development teams.Follow up with prospective and existing customers.Maintain accurate records of calls, customer interactions, and follow-up activities.Achieve daily, weekly, and monthly calling targets.Address customer concerns and escalate issues when required.Update customer information in CRM or database systems.

Key ResponsibilitiesOutbound Calling: Dial potential customers from a provided database to pitch products, share offers, or perform cold calling.Inbound Handling: Answer incoming queries, resolve basic complaints, and provide accurate service details.Lead Generation: Qualify leads by asking relevant questions and scheduling follow-ups or appointments for field sales teams.Data Management: Log call outcomes, update customer details, and maintain accurate records in a CRM or Excel sheet.Target Achievement: Meet or exceed daily call volume, conversion rates, and sales targets

WE'RE HIRING CUSTOMER SERVICE ASSOCIATE INTERNATIONAL BANKING - CHAT PROCESS Location: Sector 62, Noida. Process: International Banking - Chat Position: Customer Service Associate ELIGIBILITYGraduate / UndergraduateMinimum 6 months International BPO Chat experienceInternational Chat experience is mandatoryStrong written English / C1 proficiencyGood grammar, typing & customer-handling skills KEY RESPONSIBILITIESHandle customer queries through chatProvide quick & accurate resolutionsDeliver premium customer experienceMaintain quality & compliance standardsMaintain customer interaction records SALARY30% hike of salary Typing: 35 WPM 90% Accuracy SHL: 70% IMPORTANT Notice Period: 0-5 Days Hiring Zone: Within 30 KM Uttam Nagar & Dwarka excluded Cab available within eligible zone Relocation candidates not considered International Voice + Chat candidates can be considered APPLY NOW - 6393317658

We are looking for a dedicated Telecaller to join our team in Chengalpet, Chennai. This full-time position is open to individuals with 0 to 3 years of experience and requires a minimum educational qualification of 10th pass. As a Telecaller, your main responsibilities will include:- Contacting potential customers over the phone, introducing them to our services, and addressing their queries.- Ensuring customer satisfaction by providing accurate information and resolving any issues.- Keeping records of calls and customer feedback as part of our quality assurance process.Applicants should possess strong communication skills along with a friendly and approachable demeanor. Basic computer skills are required to maintain call logs and customer data. A positive attitude and the ability to work independently will be essential for success in this role.This position mandates working from the office, and candidates must be 18 years or older. Successful candidates will benefit from provided accommodation and meals. Freshers are encouraged to apply.We expect a high level of dedication and a willingness to learn, as well as the capability to handle multiple tasks efficiently. The role requires individuals who can adapt swiftly to a dynamic environment. If you are ready to start your career in telecalling, we invite you to apply immediately.

Position: International Voice Process (Healthcare BPO)Experience:Freshers (Primary Hiring Focus)Candidates with 1-3 years of experience may also applyCTC:3.25 LPANight Shift AllowancePerformance IncentivesJob HighlightsImmediate hiring opportunity5-day work weekAttractive salary and performance incentivesTwo-way cab facilityMedical & Life InsuranceUS Night Shift / Rotational ShiftExcellent career growth in the Healthcare BPO industryWorld-class work environmentEligibility Criteria10+2, Diploma (10+3), or Any GraduateMaximum Age: 28 YearsExcellent communication skillsWilling to work in US Night Shift / Rotational ShiftImmediate joiners preferredPost graduates are not eligiblePlease Note:Freshers are currently being hired only for the International Voice Process.Candidates interested in Non-Voice or Semi-Voice roles are not eligible for this hiring drive.BE/B.Tech and Postgraduate candidates are not eligible.Key ResponsibilitiesProcess healthcare claims as per process guidelines.Deliver quality customer support and ensure customer satisfaction.Meet productivity and quality targets.Adhere to company policies and compliance standards.Maintain excellent attendance and punctuality.Collaborate effectively with team members and supervisors.

We are looking for a dedicated Calling Executive to join our team in Noida. This is a full-time position ideal for candidates with minimal work experience, who have completed at least 10th grade. As a Calling Executive, you will play a vital role in our communication efforts.nnKey Responsibilities:nn1. Customer Interaction: Make calls to customers to provide information about our products and services. You'll be the first point of contact, so clear communication is essential.nn2. Lead Generation: Identify potential customers and gather relevant information, helping the sales team to follow up on leads effectively.nn3. Feedback Collection: Engage with customers to collect feedback on products and services, which will help improve our offerings.nn4. Data Management: Maintain accurate records of calls made, customer interactions, and other relevant data to support our operations.nn5. Team Collaboration: Work closely with colleagues and report any challenges faced during calls to ensure a smooth workflow.nnRequired Skills and Expectations:nnCandidates should have strong communication skills, enabling them to convey information clearly and effectively. Basic computer skills are important for data management tasks. A proactive attitude, along with the ability to work in a team, is expected. We are looking for individuals who are eager to learn and grow within the company. As this role is office-based in Noida, punctuality and reliability are crucial to success.

Key ResponsibilitiesMake outbound calls to prospective customers to promote products and services.Handle inbound customer inquiries and provide accurate product information.Generate and qualify leads through telephonic conversations.Fix appointments and schedule meetings for the sales team.Maintain and update customer databases and CRM records.Follow up with potential customers and nurture leads.Achieve daily, weekly, and monthly calling and conversion targets.Handle customer objections professionally and effectively.Collect customer feedback and share insights with management.Ensure a high level of customer satisfaction and service quality.

Key ResponsibilitiesMake outbound calls to prospective and existing customers to promote products and services.Generate leads and convert inquiries into sales opportunities.Explain product features, benefits, and pricing to customers.Understand customer requirements and recommend suitable solutions.Follow up on leads, inquiries, and quotations to maximize conversions.Maintain accurate records of customer interactions and sales activities in CRM systems.Achieve individual and team sales targets.Handle customer objections professionally and effectively.Coordinate with internal departments to ensure smooth order processing and customer satisfaction.Prepare daily, weekly, and monthly sales reports.

Key ResponsibilitiesCall Handling: Make outbound calls to potential/existing customers or manage inbound inquiries following standard call scripts and guidelines.Customer Support & Inquiry Handling: Resolve customer issues promptly, provide precise information regarding products, services, or account status, and escalate complex cases appropriately.Lead Generation / Sales Support: Identify sales opportunities, pitch products/services, qualify leads, and follow up with prospective clients to convert inquiries into sales.Data Entry & CRM Updates: Accurately record call details, customer feedback, resolution status, and contact information into the CRM or call logging software.Process Compliance: Strictly adhere to quality standards, call duration targets, attendance guidelines, and compliance rules.Target Achievement: Meet or exceed daily/weekly call volume targets, first-call resolution (FCR) rates, or lead generation goals.

Writing## BPO Non-Voice Process - Coimbatore (Day Shift)Job Title: BPO Non-Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Non-Voice / Back Office### Job DescriptionWe are looking for motivated candidates for a BPO Non-Voice Process role in Coimbatore. The role involves handling customer requests and updating information through email, chat, data entry, and other back-office tasks without making or receiving customer calls.### Roles and Responsibilities- Handle email and chat support.- Perform data entry and maintain accurate records.- Process customer requests and update information in the system.- Verify documents and maintain data accuracy.- Follow company procedures and meet quality targets.### Skills Required- Basic computer knowledge and typing skills.- Good written communication skills in English.- Attention to detail and accuracy.- Basic knowledge of MS Office.- Ability to work in a team.### Eligibility- Freshers and experienced candidates can apply.- Minimum qualification: 12th pass or any degree, depending on company requirements.- Willingness to work in a day shift.Work Location: Coimbatore, Tamil NaduShift Timing: Day Shift

BPO Non-Voice Process - Job DescriptionA BPO non-voice process involves handling customer or business-related tasks without making or receiving phone calls. Employees primarily work through email, chat, data entry, back-office operations, and document processing.Key ResponsibilitiesRespond to customer queries through email or chat.Process and verify customer information and documents.Perform accurate data entry and data validation.Handle back-office tasks according to company procedures.Update customer records and maintain databases.Review and process requests, forms, or transactions.Meet daily productivity, quality, and accuracy targets.Follow company policies, data-security guidelines, and standard operating procedures.Escalate complex issues to the appropriate team when required.Skills RequiredGood written English and communication skills.Basic computer and MS Office knowledge.Good typing speed and accuracy.Attention to detail.Ability to work with repetitive tasks and deadlines.Basic problem-solving and analytical skills.

BPO Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled customer calls and assisted customers with their queries, requests, and concerns. Provided clear information and suitable solutions while maintaining professional communication. Managed customer interactions efficiently, documented call details, followed process guidelines, and worked toward customer satisfaction and productivity targets.Key Responsibilities:Handle inbound and outbound customer calls.Understand customer requirements and provide appropriate assistance.Resolve customer queries and complaints professionally.Maintain accurate customer and call records.Follow company processes and quality standards.Meet daily productivity and performance targets.Escalate complex issues to the appropriate team when required.

Roles and ResponsibilitiesHandle outbound customer calls.Respond to customer queries in a professional manner.Provide accurate information about products and services.Maintain customer records and update call details.Resolve customer issues or escalate them when required.RequirementsGood communication skills in English or TeluguGood listening and customer handling skills.Basic computer knowledge and MS Office skills.Willingness to work in a voice process.

BPO Voice Process - Job DescriptionA BPO Voice Process involves handling customer interactions over the phone and providing professional, timely, and accurate support.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer queries and provide appropriate solutions.Resolve complaints and service-related issues professionally.Maintain a polite, confident, and customer-friendly communication style.Verify customer information and update records in the system.Follow company policies, call-handling procedures, and quality standards.Document customer interactions accurately.Escalate complex issues to the appropriate team when required.Achieve assigned targets for productivity, quality, and customer satisfaction.Skills RequiredGood verbal communication skills in English.Clear pronunciation and active listening skills.Basic computer knowledge and typing skills.Ability to handle customers calmly and professionally.Problem-solving and multitasking abilities.Willingness to work in rotational shifts, if required.Typical Job ProfilePosition: Customer Support Executive / Voice Process ExecutiveIndustry: BPO / Customer ServiceProcess: Inbound / Outbound Voice ProcessExperience: Freshers and experienced candidates can applyWork: Customer calls, query resolution, complaint handling, and data updating.ContactFor job details and applications: 9043326222

Here's the same job description with the contact number added:## International Voice Process - Job DescriptionAn International Voice Process involves handling customer calls from international clients, primarily communicating in English and providing professional customer support.### Key Responsibilities- Handle inbound and outbound calls from international customers.- Understand customer concerns and provide accurate solutions.- Resolve customer queries, complaints, and service-related issues.- Communicate clearly and professionally with customers from different countries.- Maintain proper call etiquette and follow international customer service standards.- Verify customer details and update information in the CRM/system.- Document customer interactions and maintain accurate records.- Escalate complex issues to the appropriate department when required.- Meet daily, weekly, and monthly targets for quality, productivity, and customer satisfaction.### Skills Required- Excellent spoken English and communication skills.- Neutral accent and good pronunciation.- Strong listening and interpersonal skills.- Basic computer and typing knowledge.- Ability to handle difficult customers professionally.- Good problem-solving and multitasking skills.- Willingness to work in rotational/night shifts.### PositionJob Title: International Voice Process Executive / Customer Support ExecutiveProcess: International Voice ProcessType: Inbound / Outbound CallsCustomers: International ClientsExperience: Freshers and experienced candidates can apply.### Contact For Job Details & Applications: 9043326222

Spancore Technology - BPO Voice ProcessLocation: CoimbatoreJob Type: Full-TimeProcess: BPO Voice ProcessSkills: Excellent English Communication, Customer Handling, Basic Computer KnowledgeEligibility: Freshers & ExperiencedSalary: Good Salary Package + Incentives We are hiring candidates for a BPO Voice Process role in Coimbatore. The role involves handling customer calls, understanding customer requirements, providing accurate information, and resolving queries professionally.Candidates should have good English communication, customer-handling skills, and basic computer knowledge. Both freshers and experienced candidates can apply. This is a full-time opportunity with a good salary package and incentives.

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com