BPO Non Voice Process Jobs

1. Job PurposeTo raise funds for the organisation by reaching out to potential donors through telephone calls, explaining the NGO's mission, creating awareness about its social initiatives, and motivating individuals to contribute towards the cause.The Telecaller will be responsible for acquiring new donors, generating donations, converting leads into committed supporters, and maintaining positive relationships with existing donors.2. Key ResponsibilitiesA. Fundraising & Donor AcquisitionMake outbound calls to prospective donors using the database provided by the organisation.Explain the NGO's mission, vision, social initiatives, and impact.Persuade potential donors to support the organisation through one-time or monthly recurring donations.Convert interested prospects into confirmed donors.Promote monthly donation programmes and recurring contribution plans.Achieve assigned daily, weekly, and monthly fundraising targets.Follow up with interested prospects to maximise donation conversions.B. Donor Engagement & Relationship BuildingBuild trust and establish long-term relationships with potential and existing donors.Communicate the importance and impact of regular contributions.Follow up with existing donors for renewals and continued support.Contact inactive donors and encourage them to restart their contributions.Address donor queries and provide accurate information about the organisation.Ensure a positive and professional donor experience.C. Calling & Conversion PerformanceMake the required number of quality outbound calls every day.Maintain a healthy conversation-to-conversion ratio.Handle donor objections confidently and professionally.Explain donation amounts, payment methods, and recurring donation options.Ensure interested donors complete the donation process.Maintain proper follow-up records for every prospect.D. Reporting & DocumentationMaintain daily calling and fundraising reports.Update donor details, call outcomes, and follow-up status in CRM or Excel.Record confirmed donations and pending commitments.Share daily performance reports with the Team Leader.Ensure accurate donor information and data confidentiality.E. Ethical FundraisingRepresent the NGO professionally and honestly.Never misrepresent the organisation or its social impact.Respect donors' decisions and preferences.Follow approved calling scripts and fundraising guidelines.Ensure donor consent for recurring contributions and communications.

WE ARE HIRING ZOYA AYURVEDA URGENT HIRING - JOIN OUR TEAM! Position:Telecaller / Telesales / Lead Generation Executive Job Responsibilities: Handle inbound & outbound calls and patient leads. Explain Ayurvedic products and services to customers. Follow up with interested leads. Generate and convert leads into sales. Maintain regular customer follow-ups. Achieve monthly sales targets. Maintain proper records of leads and follow-ups. Salary: 15,000 - 30,000 + Attractive Incentives Working Hours: 10:00 AM - 7:00 PM Job Type: Full-Time Work From Office Location: GTB Nagar, Delhi - 110009 Office Address:House No. 112, 3rd Floor, Near Bus Stand, Gate No. 3, GTB Nagar, Delhi - 110009 Eligibility & Requirements: Graduate 6 Months - 5 Years of Experience Preferred Excellent Communication Skills Good Convincing & Sales Skills Customer Handling & Follow-up Skills Interview Timing: 11:00 AM - 4:00 PM Why Join Zoya Ayurveda?Be a part of a growing Ayurvedic healthcare brand and build a successful career with us! APPLY NOW!Call / WhatsApp: 9211844436 Limited Openings - Apply Today!

We are looking for a dedicated Call Center Executive to join our team in Mumbai. This full-time position is ideal for individuals with 0 to 5 years of experience and requires at least a 12th-grade education.In this role, you will be responsible for handling customer inquiries and concerns, ensuring a high level of customer satisfaction through effective communication. Key Responsibilities include:1. Responding to Customer Queries: You will assist customers by providing information required for their inquiries, helping solve issues quickly and effectively.2. Maintaining Records: Accurately documenting customer interactions and feedback will be essential, ensuring all relevant information is recorded for future reference.3. Escalating Issues: When necessary, you will identify and escalate complex issues to appropriate teams to ensure they are resolved in a timely manner.4. Providing Excellent Service: Your primary goal will be to offer top-notch customer service, ensuring clients feel valued and supported throughout their interaction with the company.To succeed in this role, you should have strong communication skills and the ability to work effectively in a team. Being patient and empathetic towards customers is crucial for managing their needs. Basic computer skills and a willingness to learn will also be important as you navigate the various systems in place. Your positive attitude and commitment to service excellence will contribute significantly to our team's success.CALL OR WHATSAPP 8657935383.

Key ResponsibilitiesOutbound Calling & Lead GenerationLead Conversion: Contact potential customers from provided databases/leads to introduce our products, services, or current promotional offers.Appointment Scheduling: Screen interested leads and fix qualified appointments for field sales executives, counselors, or management teams.Follow-up Calls: Maintain consistent phone follow-ups with warm leads, answering queries, sending brochures via WhatsApp/Email, and guiding them through the sales or inquiry funnel.Data Management & ReportingDatabase Maintenance: Accurately update call statuses, customer feedback, and appointment schedules in MS Excel / Google Sheets or CRM software.Target Achievement: Consistently meet or exceed daily calling quotas (e.g., 80-120 calls/day) and monthly lead conversion benchmarks.Feedback Collection: Gather insights on customer preferences and objection patterns, escalating key market feedback to team leads.

We are seeking a dedicated Chat Support Executive to join our team in HSR Layout, Bangalore. This full-time position is ideal for individuals with 1-2 years of experience who are passionate about providing exceptional customer service through chat communication.nnKey Responsibilities:nn1. Customer Interaction: Engage with customers through live chat, addressing their inquiries and providing accurate information to resolve issues effectively.nn2. Problem-Solving: Recognize and understand customer problems quickly, providing solutions or guidance to enhance their experience.nn3. Documentation: Maintain accurate records of customer interactions and feedback, ensuring that all relevant information is captured for future reference.nn4. Team Collaboration: Work closely with team members and other departments to escalate complex issues and ensure timely resolutions for customers.nn5. Feedback Implementation: Gather customer feedback and collaborate with the team to identify areas for improvement in service delivery and product offerings.nnRequired Skills and Expectations:nnCandidates must have completed their 12th grade and possess strong written communication skills. Attention to detail is crucial, as is the ability to manage multiple chats simultaneously. The ideal candidate will be customer-focused, with a friendly and professional demeanor, and the ability to work efficiently in a collaborative team environment. A positive attitude and willingness to learn are essential qualities for success in this role.

Sales Executive - International Chat ProcessLocation : Belapur, Navi MumbaiExperience : Freshers / 0-3 YearsJob Type : Full-timeWork Mode : 100% Office-BasedShift Timing : Fixed Day Shift - 9:30 AM to 6:00 PMAbout the Company:BOVIN Technology is a company that specializes in the distribution of world-class brand CPU, RAM,SSD and GPU.With years of development, we become one of the largest IT wholesalers of IT relatedequipment. Our main business is in the area of Business laptop / MacBook/ Gaming laptops andmany more.We have a strong service team located in India, China, Dubai, Hongkong and upcomingother countries. Taking advantage of our strong supply channel and relationship with level onedistributors worldwide. We committed to constantly create value for our partners and our clients.Job Overview:We are seeking motivated and detail-oriented Sales Executives. The role involves interacting withinternational customers through online chat platforms, emails and other methods, understandingtheir requirements, and driving sales through effective written communication.This position is strictly chat-based, with no voice calls and no field work, offering a stable andprofessional office environment.Communicate with international clients and generate the leads. Present and promote company products/services professionally and follow up with thecustomers Understand customer needs and provide appropriate solutions Convert chat interactions into successful sales outcomes Meet assigned performance targets and maintain accurate customer and chat records Ensure quality, compliance, and customer satisfaction standards

Job Opening: Chat Support ExecutiveWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives. And Chat support executives Job Role:Handle customer queries via call, chat, or emailProvide accurate information and resolve customer concernsMaintain a positive and professional attitudeRecord customer interactions in the systemFollow company guidelines and quality standards Multiple Processes Available:Voice Process (Inbound/Outbound)Non-Voice Process (Chat/Email)Blended Process Salary:12,000 - 15,000 per month (Based on experience & process)Performance incentives available Eligibility: Age criteria = 18 to 35Minimum 12th Pass / GraduateGood communication skillsBasic computer knowledgeFreshers & experienced candidates both can apply Shift:Day & Rotational shifts available Location:Magnum Group,Chinar fortune city, groundfloor, Bhopal (M.P) Google Maps Location:https://maps.app.goo.gl/uG3S4Kg6FxF5VqZx5HR. Lokranjan KadweyContact- 7869153156Share your resume- Lokranjankadwey@magnumgroup.co.in

WE'RE HIRING CUSTOMER SERVICE ASSOCIATE INTERNATIONAL BANKING - CHAT PROCESS Location: Sector 62, Noida. Process: International Banking - Chat Position: Customer Service Associate ELIGIBILITYGraduate / UndergraduateMinimum 6 months International BPO Chat experienceInternational Chat experience is mandatoryStrong written English / C1 proficiencyGood grammar, typing & customer-handling skills KEY RESPONSIBILITIESHandle customer queries through chatProvide quick & accurate resolutionsDeliver premium customer experienceMaintain quality & compliance standardsMaintain customer interaction records SALARY30% hike of salary Typing: 35 WPM 90% Accuracy SHL: 70% IMPORTANT Notice Period: 0-5 Days Hiring Zone: Within 30 KM Uttam Nagar & Dwarka excluded Cab available within eligible zone Relocation candidates not considered International Voice + Chat candidates can be considered APPLY NOW - 6393317658

We are looking for a dedicated Telecaller to join our team in Chengalpet, Chennai. This full-time position is open to individuals with 0 to 3 years of experience and requires a minimum educational qualification of 10th pass. As a Telecaller, your main responsibilities will include:- Contacting potential customers over the phone, introducing them to our services, and addressing their queries.- Ensuring customer satisfaction by providing accurate information and resolving any issues.- Keeping records of calls and customer feedback as part of our quality assurance process.Applicants should possess strong communication skills along with a friendly and approachable demeanor. Basic computer skills are required to maintain call logs and customer data. A positive attitude and the ability to work independently will be essential for success in this role.This position mandates working from the office, and candidates must be 18 years or older. Successful candidates will benefit from provided accommodation and meals. Freshers are encouraged to apply.We expect a high level of dedication and a willingness to learn, as well as the capability to handle multiple tasks efficiently. The role requires individuals who can adapt swiftly to a dynamic environment. If you are ready to start your career in telecalling, we invite you to apply immediately.

Handle incoming and outgoing calls with prospective customers.Generate leads and follow up with potential clients.Explain real estate projects, properties, pricing, and offers to customers.Schedule site visits and coordinate with the sales team.Maintain regular follow-ups with leads through calls and WhatsApp.Achieve assigned sales and lead-conversion targets.Maintain customer information and daily calling reports.Build and maintain good relationships with prospective clients.

We are looking for a motivated Telecaller to join our team in Kolkata. This is a part-time, work-from-home position suitable for individuals with little to no experience, making it an ideal opportunity for freshers. nnKey Responsibilities:n- Make Outbound Calls: You will be responsible for reaching out to potential customers and providing them with information about our products or services.n- Handle Inbound Calls: Respond to incoming inquiries and assist customers with their questions or issues in a professional manner.n- Maintain Call Records: Keep accurate records of conversations and feedback from customers to help improve our services.n- Achieve Targets: Work towards achieving daily or weekly targets set by the team leader, ensuring a high level of customer satisfaction.nnRequired Skills and Expectations:nThe ideal candidate should have strong verbal communication skills and a friendly demeanor to engage effectively with customers. You should be able to listen carefully and respond appropriately to customer needs. Basic computer knowledge is essential, along with the ability to navigate through necessary software. A proactive attitude and willingness to learn are important traits for this role. As you will be working from home, self-discipline and excellent time management skills are crucial to ensure productivity and effectiveness in your tasks.

As a Telecaller, you will engage with customers and assist in providing information related to our services. This role primarily involves making outbound calls and handling inquiries in a non-voice process environment.Key Responsibilities:- Conduct outbound calls to potential clients to provide information about services and assist them with their inquiries. This requires effective communication to ensure clarity and understanding.- Work collaboratively within a team setting, potentially in positions like Team Leader or Assistant Manager, guiding and supporting team members to achieve targets.- Participate in various telecalling operations, ensuring consistency in quality and adherence to protocols.Required Skills:- Ability to communicate clearly and effectively in both spoken and written forms.- Strong listening skills to understand customer needs and address their queries efficiently.- Familiarity with working in a team environment, with the ability to motivate and assist peers when necessary.- Time management and organizational skills are essential to handle multiple calls and tasks effectively.Expectations include a commitment to maintaining a positive attitude, dedication to achieving goals, and the ability to work from the office in Guindy, Chennai. Accommodation and food facilities are available to ensure that team members have their basic needs met while working. This is a full-time position, requiring an individual who has completed at least their 10th standard education, with 0 to 3 years of experience preferred.

As a BPO Telecaller, you will play a vital role in our team by engaging with customers through telecalling in a non-voice process environment. You will be responsible for assisting team leaders, managing calls effectively, and ensuring a high level of customer satisfaction.Key Responsibilities include:- Engaging with customers through telecalling: You will initiate and handle outbound calls, providing information and answering queries.- Supporting team operations: Assist team leaders in managing day-to-day activities and ensuring smooth workflow within the team.- Managing customer inquiries: You will address customer concerns professionally and ensure prompt resolution.Required skills and expectations:- Strong communication skills: Clear and effective spoken communication is essential for engaging with customers.- Team collaboration: You must work well in a team environment, supporting colleagues and contributing to team success.- Basic computer literacy: Familiarity with phone systems and basic computer operations is required.- Ability to follow instructions: You should be able to follow directions from team leaders and management effectively.This is a full-time role, and you will be expected to work from our office located in Guindy, Chennai. Benefits include provided accommodation and meals for your convenience. A positive attitude and a willingness to learn will greatly help you thrive in this position. Ideal candidates will have 0 to 3 years of experience and must have completed at least the 10th grade.

As a BPO Telecaller, you will play a vital role in communicating with customers and assisting them with their inquiries. This full-time position is based in Guindy, Chennai, and is ideal for candidates with 0 to 3 years of experience who have completed at least 10th grade.Key Responsibilities:You will be responsible for effectively handling telecalling tasks. This includes engaging with customers, addressing their queries, and providing the necessary information about products or services. Additionally, you may also participate in non-voice processes, where you will facilitate communication through other digital means.Required Skills and Expectations:The ideal candidate should possess good communication skills to interact confidently with customers. A proactive attitude and the ability to work in a team are essential, as you may also be involved in leading teams or assisting managers. Familiarity with basic computer operations and software is beneficial to perform the duties effectively. You will primarily work at our office during standard working hours, which may include shifts. The employer provides essential facilities such as accommodation and meals to support you during your work. This role is suited for individuals looking to build their careers in the BPO industry while gaining valuable experience and skills.

Qualification: 10th Pass to Any Degree Age Limit: 18 and above Salary: 18,000 to 30,000 per month Benefits: Room and Food provided for selected candidates Freshers Welcome Interview: Direct walk-in after phone confirmation

As a Customer Service Associate, you will be responsible for assisting customers with their inquiries, concerns, and requests through phone calls, emails, and in-person interactions. You will need to provide excellent customer service by actively listening to customers, addressing their needs promptly, and resolving any issues efficiently.Key Responsibilities:- Responding to customer inquiries and resolving complaints in a professional and timely manner.- Providing accurate information about products and services to customers.- Processing orders, returns, and exchanges accurately.- Maintaining customer records and updating information in the database.- Collaborating with other team members to ensure customer satisfaction.Required Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and patient when dealing with difficult customers.- Strong problem-solving and decision-making abilities.- Proficiency in using customer service software and systems.- Willingness to work flexible hours and adapt to changing priorities.

We are looking for a BPO Telecaller to join our team in Guindy, Chennai. This is a full-time office position suitable for candidates with 0 to 3 years of experience and a minimum educational qualification of 10th pass. As a BPO Telecaller, you will be responsible for engaging with customers through telecalling, effectively addressing their inquiries, and delivering excellent customer service. You are expected to work within a team, assisting in the management and coordination of tasks as needed. Key responsibilities include:- Conducting telecalling activities to connect with customers and resolve their queries.- Contributing to a team environment and assisting team leaders with daily operations.- Managing customer data and maintaining accurate records for follow-up actions.The ideal candidate should possess strong communication skills and have a good command of the local language. You should be able to work efficiently in a team and demonstrate a proactive approach to problem-solving. Additional requirements include: - A willingness to work from the office in Guindy, Chennai.- Commitment to your role and the ability to handle multiple tasks effectively.Benefits include accommodation and meals provided, enhancing your experience while working with us. We welcome motivated candidates eager to grow in a supportive and collaborative environment.

Key ResponsibilitiesOutbound & Inbound Calling: Reach out to prospective leads from provided databases to introduce products/services, answer questions, and generate sales opportunities.Lead Qualification & Follow-up: Screen potential clients, understand their needs, and schedule follow-ups or product demos for senior sales representatives.Target Achievement: Meet or exceed daily calling targets, conversion metrics, and weekly/monthly sales goals.Database Management: Record customer details, call outcomes, notes, and follow-up dates accurately into the CRM software (e.g., Salesforce, Zoho, Hubspot).Customer Relationship Building: Maintain a polite, professional tone during interactions, overcome client objections, and address customer concerns effectively.Feedback & Reporting: Provide daily/weekly summaries of calling activities, customer feedback, and common objections to the team supervisor.

Key Responsibilities & DutiesCall Handling: Perform outbound calls to prospective customers or handle inbound customer inquiries following predefined scripts and guidelines.Lead Generation & Sales: Pitch company products/services clearly, handle customer objections, and convert potential leads into qualified sales or appointments.Customer Support: Provide accurate information regarding products, services, pricing, or billing, and resolve customer complaints efficiently.Data Management: Log, update, and maintain detailed, accurate records of every customer interaction and call outcome in the CRM system or spreadsheet trackers.Follow-Up: Conduct timely follow-ups with interested prospects to guide them through the sales or inquiry pipeline.Target Achievement: Consistently meet or exceed daily/weekly/monthly quotas for call volume, talk time, lead generation, or sales targets.Market Feedback: Share recurring customer feedback, concerns, or common objections with supervisors to help refine script quality and sales strategies.

Key ResponsibilitiesMake outbound calls to prospective and existing customers to promote products and services.Generate leads and convert inquiries into sales opportunities.Explain product features, benefits, and pricing to customers.Understand customer requirements and recommend suitable solutions.Follow up on leads, inquiries, and quotations to maximize conversions.Maintain accurate records of customer interactions and sales activities in CRM systems.Achieve individual and team sales targets.Handle customer objections professionally and effectively.Coordinate with internal departments to ensure smooth order processing and customer satisfaction.Prepare daily, weekly, and monthly sales reports.