Inbound Calls Jobs

Job Location: Surat (On Site)Experience: Min 1 YearQualification: Min GraduateJob Timing: 11:30 am to 9:30 pmSkills & Requirements:Fluent English Speaking is MandatoryKnowledge of computer operating systems and MS Office software.Ability to work as part of a team.Excellent written and verbal communication skills.Roles & Responsibility:Provide every day administration support including answering calls, transferring calls.Performing basic admin duties including sending emails, and ordering office supplies.Assisting the Front Office team.Assisting with inventory control.Resolve problems promptly and accurately.Provide technical assistance to office staffs as needed.Initiate process improvements to better answer user demands.Attend meeting with Director & Team leader about the issue.

Handle calls and convert inquiries into Booking/salesResolve customers queries and Handle objections Effectively Meet daily targets and maintain high quality standards

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

We are seeking a motivated and enthusiastic Call Center Executive to join our team in Sambalpur. This role is ideal for individuals with 0 to 2 years of experience and provides an opportunity to start a career in customer service.Key Responsibilities:1. **Customer Interaction**: You will handle incoming and outgoing calls, addressing customer inquiries and providing solutions in a friendly manner. Clear communication is essential to ensure customer satisfaction.2. **Issue Resolution**: You will identify and resolve customer issues effectively. This includes understanding their concerns and using company resources to find appropriate solutions.3. **Data Entry**: You will need to accurately enter customer information and call details into our systems. Attention to detail is crucial to maintain records and assist in follow-ups.4. **Feedback Collection**: You will gather feedback from customers about their experiences. This information is important for improving services and ensuring a positive customer journey.5. **Team Collaboration**: You will work closely with your team to achieve targets and enhance customer experience. Collaboration and communication with team members are vital for success.Required Skills and Expectations:Candidates should have completed their 12th grade or Graduation and possess good verbal communication skills in English and local languages. Basic computer skills and a willingness to learn are essential. A friendly attitude and ability to work under pressure are highly valued. Candidates should be committed, adaptable, and ready to provide exceptional service as part of our team.

As a Customer Relationship Executive based in Hyderabad, you will be responsible for creating positive customer experiences and ensuring satisfaction. This full-time position requires 1-2 years of relevant experience and is office-based.**Key Responsibilities:**- **Engage with Customers**: Communicate with existing and potential customers to understand their needs and provide effective solutions.- **Resolve Issues**: Address customer inquiries and complaints promptly, ensuring that resolutions are satisfactory and enhancing overall customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions to track issues and follow up on resolutions.- **Build Relationships**: Establish trust and rapport with customers, fostering long-term relationships that encourage loyalty and repeat business.- **Collaborate with Teams**: Work closely with the sales and support teams to enhance service delivery and share customer feedback for the improvement of products and services.**Required Skills and Expectations:**- Strong communication skills are essential, as you will need to convey information clearly and effectively to customers.- Problem-solving abilities should be demonstrated by your ability to identify issues quickly and find appropriate solutions.- A customer-centric attitude is vital; you should genuinely care about customer satisfaction and strive to meet their needs.- Proficiency in using customer relationship management (CRM) software, along with basic computer skills, is expected.- A professional demeanor along with patience and empathy is crucial when dealing with various customer personalities.

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

As a Receptionist Cum Computer Operator, you will play a vital role in the organization by managing front desk operations and handling computer-related tasks. The ideal candidate should have 2 to 5 years of experience, possess strong communication skills, and be proficient in computer usage. **Key Responsibilities:**- **Greet Visitors:** Welcome guests and clients warmly, ensuring they feel comfortable and attended to upon entering the office. - **Manage Phone Calls:** Answer incoming calls, direct them to the appropriate personnel, and provide necessary information to callers. - **Handle Documentation:** Maintain and organize files, documents, and records efficiently, ensuring easy retrieval and proper storage. - **Data Entry:** Input data into computer systems accurately and promptly, supporting administrative operations and record-keeping. - **Assist with Scheduling:** Help in scheduling appointments and coordinating meetings, ensuring that all parties are informed. - **Provide Administrative Support:** Perform general administrative tasks, such as managing office supplies and assisting staff with clerical work as required. **Required Skills and Expectations:**- Proficiency in computer applications, including MS Office (Word, Excel, PowerPoint), is essential for executing daily tasks efficiently. - Strong verbal and written communication skills are necessary to interact effectively with visitors and staff. - The candidate should exhibit professionalism, punctuality, and the ability to multitask in a busy work environment. - A strong attention to detail is required to ensure accuracy in data entry and documentation. - Previous experience in a receptionist or administrative role is crucial to understanding job demands. - The position is open to female candidates only, and a 12th-grade education is a minimum requirement.

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are looking for a dedicated Customer Support Executive to join our team in Kanpur. The ideal candidate will have 1 to 2 years of experience in customer service and be passionate about helping customers.Key Responsibilities:- **Customer Interaction:** Respond to customer queries via phone, email, or chat, providing accurate information and resolving issues promptly.- **Issue Resolution:** Handle complaints and trouble tickets effectively, escalating complex issues to the appropriate departments when necessary.- **Product Knowledge:** Gain a deep understanding of our products and services to assist customers effectively and promote our offerings when needed.- **Feedback Collection:** Gather customer feedback to help improve our services and share insights with the team for continuous improvement.- **Documentation:** Maintain detailed records of customer interactions and issues using our support software for better tracking and follow-up.Required Skills and Expectations:The ideal candidate should hold a graduate degree with 1-2 years of experience in a customer support role. Strong communication skills, both verbal and written, are essential for clear customer interaction. A problem-solving mindset is crucial to address customer concerns effectively. Proficiency in using computer systems and customer support software is expected. The candidate must demonstrate empathy and patience, ensuring that every customer feels valued and understood. Flexibility and teamwork are important, as the role requires collaboration with various departments to deliver a seamless customer experience.

We are seeking a proactive and organized HR Executive to support day-to-day HR operations, recruitment activities, Candidates engagement, payroll coordination, and compliance management. The ideal candidate should possess strong communication skills and the ability to handle confidential information professionally.

We are looking for a dedicated Tele Caller to join our team in Bhubaneswar. The ideal candidate will have a proactive attitude and a willingness to learn, with a strong focus on customer engagement.**Key Responsibilities:**- **Make Outbound Calls:** Initiate calls to potential clients and customers to promote our products and services, ensuring a clear presentation of offerings.- **Customer Engagement:** Engage with customers to understand their needs and preferences, providing relevant information to assist them in making informed decisions.- **Record Customer Information:** Maintain accurate records of customer interactions, feedback, and inquiries in our database for future reference.- **Follow Up on Leads:** Systematically follow up on leads generated through various channels to convert prospects into customers.- **Resolve Queries:** Address customer queries and concerns professionally, providing timely and satisfactory solutions to enhance customer experience.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal communication skills in order to effectively convey information and engage customers.- **Listening Skills:** Strong listening skills to understand customer needs and provide appropriate solutions.- **Team Player:** Ability to work collaboratively with colleagues and contribute to a positive team environment.- **Computer Proficiency:** Basic knowledge of computer applications for data entry and customer management software.- **Adaptability:** Willingness to learn and adapt to new processes and technologies quickly, with a positive attitude towards feedback and improvement.

Job Role:Calling NGO donors and handling telecalling processCustomer follow-ups and information collectionResolving queries and maintaining customer relationshipsEligibility:10th / 12th PassGood communication skills mandatoryHindi & English requiredTelugu/Gujarati preferredFreshers & Experienced both can apply

Key Responsibilities1. B2B Client Outreach (Lead Generation)Corporate Prospecting: Call HR Managers, Plant Heads, and Directors of manufacturing, engineering, and FMCG companies to introduce the agency's recruitment services.Requirement Gathering: Identify active or upcoming vacancies within their factories (e.g., VMC Operators, Accountants, Quality Engineers) and secure initial meetings for the business development team.Database Cleansing: Call industrial lists to verify and update contact numbers, email IDs, and correct designations of decision-makers.2. Candidate Sourcing & Telephonic ScreeningCold Sourcing: Call job seekers from job portals or internal databases to pitch open career opportunities.Initial Screening: Conduct basic telephonic interviews to verify critical details: total experience, technical skills (e.g., Tally proficiency or welding certifications), current salary, expected package, and notice period.Interview Scheduling: Coordinate, schedule, and follow up with shortlisted candidates to ensure they show up for final face-to-face or virtual client interviews.3. CRM & Follow-Up ManagementCall Logging: Document every call status accurately in MS Excel or CRM software (e.g., Intended Callback, Wrong Number, Not Interested).Daily Target Adherence: Maintain a consistent daily output of 80-100 connected calls while maintaining high professional energy.

Ladies/ Gentlemen - Presentable - with Good Command over English - well versed in Computers - hardworking - 8 hours job duration. Job includes filing, despatching, maintaining records, handling all other office routine work

As a Customer Support Executive, you will be a vital part of our team, helping to ensure that customers receive top-notch service. You will interact directly with customers to assist them with their inquiries and resolve any issues they may have.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions via phone, email, or chat, ensuring that all inquiries are handled efficiently and professionally.- **Resolve Issues:** Handle customer complaints and issues by providing solutions or escalating them to the appropriate department for further assistance.- **Maintain Records:** Keep accurate records of customer interactions, transactions, and feedback to track issues and improve service quality.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions and ensuring their satisfaction.- **Follow Up:** Conduct follow-ups with customers to ensure their issues have been resolved and that they are satisfied with the service provided.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to interact with customers clearly and professionally.- **Problem-Solving Ability:** The role requires you to think quickly and resolve issues effectively, so a solution-oriented mindset is essential.- **Team Player:** Collaboration with colleagues and other departments is important, so you must be able to work well in a team environment.- **Basic Computer Proficiency:** Familiarity with computers and common software applications is necessary to manage customer inquiries and support tools.- **Positive Attitude:** A friendly and patient demeanor is crucial to provide excellent customer service and maintain a positive experience for our clients.

Core Responsibilities and DutiesCustomer Interaction:Make or receive a high volume of calls daily to current or prospective clients.Communicate clearly and professionally, using pre-defined scripts or guidelines while maintaining a natural conversation flow.Explain product features, services, and pricing details in an easy-to-understand manner.Lead Generation & Sales:Identify customer needs and requirements through effective questioning and active listening.Persuade or convince customers to purchase a product, sign up for a service, or schedule a demonstration/appointment.Handle customer objections, queries, and grievances with professionalism and provide accurate solutions.Meet or exceed daily, weekly, and monthly call, lead, or sales targets.Data Management & Reporting:Accurately record the outcome of every call and note important conversation details in the CRM (Customer Relationship Management) system.Maintain and update customer contact lists and databases.Follow up with potential customers as per the agreed-upon timeline.Report daily activity and progress to the team supervisor or manager.Compliance & Product Knowledge:Stay thoroughly informed about all product and service offerings, staying abreast of updates and changes.Adhere strictly to company policies, call quality guidelines, and data protection standards.

Key ResponsibilitiesThe core duties of a Telecaller can vary, but generally include:Customer Contact: Making a high volume of outbound calls (cold calling or calling generated leads) and/or handling inbound calls from customers and prospects.Sales & Lead Generation:Presenting and explaining the features, benefits, and pricing of products or services using a predefined script or pitch.Identifying customer needs by asking relevant questions and positioning the company's offerings as a solution.Generating qualified sales leads and/or closing sales deals directly over the phone.Meeting or exceeding daily, weekly, and monthly call and sales targets/quotas.Customer Service & Support:Answering customer inquiries, providing information, and addressing concerns or grievances professionally.Following up on previous conversations, pending inquiries, or appointments to ensure a positive resolution.Data Management:Accurately recording all customer interactions, call outcomes, sales attempts, and feedback into the CRM (Customer Relationship Management) system or database.Obtaining and updating lists of individual contact details regularly.Product Knowledge: Maintaining a thorough understanding of all product/service details, market trends, and competitive offerings. Skills and RequirementsRequired Skills (Soft Skills)Excellent Verbal Communication: Clear articulation, appropriate tone, and strong fluency in the required language(s).Persuasion & Negotiation: The ability to influence customer decisions and handle price or product objections confidently.Active Listening: Paying close attention to customer needs and concerns to provide relevant and empathetic responses.Resilience & Patience: The ability to handle rejection positively and maintain a professional demeanor, even when dealing with difficult customers.Time Management: Organizing call schedules, prioritizing leads, and managing a high volume of daily calls efficiently.Technical & Educational RequirementsEducation: High School Diploma or equivalent; a Bachelor's degree or relevant certification is often preferred.Technical Proficiency: Working knowledge of CRM software (e.g., Salesforce, Zoho, etc.) and basic computer programs (MS Office, data entry).Prior Experience: Proven experience as a Telecaller, Telesales Representative, or in a similar customer service role is highly desirable.