Voice Process Job Vacancies in Makarba

(-/) Experience: 03 Years (Freshers Welcome) Location: AhmedabadQualification: Undergraduate & Graduate (Both Eligible) : Virtual Onsiteinterested candidate can share cv to rshwetagupta011@gmai.lcom

Job Title: Chat Service RepresentativeLocation: Ahmedabad, GujaratType: Full Time We are hiring enthusiastic individuals for the role of Chat Service Representative. Candidates must be willing to relocate to Ahmedabad Gujarat. This is an excellent opportunity for freshers and experienced professionals to start or grow their career in a dynamic and supportive work environment.Role OverviewAs a Chat Service Representative, you will support customers through written communication channels such as chat, email, text, and social media. You will be responsible for resolving queries, providing product information, and delivering exceptional customer experiences through professional and friendly interactions.Key Responsibilities Respond to customer queries through chat, email, and other non-verbal platforms Understand and resolve customer issues with accuracy and empathy Deliver high-quality support that ensures customer satisfactionEligibility Criteria Minimum qualification is High School Diploma or equivalent Freshers can apply; experience of one year in customer service is preferred Strong written English communication skills with good grammar and spelling Basic computer knowledge and typing skills Flexible to work in rotational shifts including weekends and night shifts

What does a telecaller do?A telecaller is an individual who has telephonic conversations representing a company, with existing or potential customers. The primary objective of the telecaller job role is to generate leads or sales, depending on the target of the company. Telecalling is a job that is done by people with excellent verbal communication and persuasion skills that address a clients needs while nudging them toward the companys offerings. Playing the role of a customer service representative, telecalling work is in demand, given that it is a vital part of many industries.

Job Description:Urgent Hiring Objective: We are looking for a dedicated and detail-oriented Process Executive (Non-Voice) to handle operations, ensuring accuracy, efficiency, and timely completion of tasks. The ideal candidate will possess strong typing skills, excellent written communication, and a customer-centric approach to delivering quality service.Key Responsibilities1. Handle customer queries and requests through chat, email, or other written communication platforms.2. Perform data entry, record maintenance, and documentation with high accuracy.3. Resolve customer concerns by providing accurate and timely information.4. Collaborate with team members to meet project deadlines and achieve quality benchmarks.5. Process and update customer accounts and ensure all data is current and accurate.6. Identify and escalate complex issues to relevant departments for resolution.7. Maintain confidentiality of customer and company information.Skills required:1. Typing Skills: Speed: Minimum 35 WPM (or higher depending on the requirement). Accuracy: 90% of accuracy level.2. Computer Proficiency: Knowledge of MS Office Suite (Excel, Word, Outlook).3. Email/Chat Etiquette4. Data Entry and Management5. Written Communication Skills6. Problem-Solving and Analytical Thinking7. Attention to Detail8. Team collaboration9. Time Management & Organizational skills.Timing : 9:15 AM to 6:30 PM (10 position)6:45 PM to 11:15 PM (10 position)Working days: Monday to Saturday ( Only Sunday off)

Position: Associate International Voice ProcessEducational Qualifications:Open to graduates and undergraduates from any discipline.1)Location - Iscon Ambli Rd, Ahmedabad2)Salary - Competitive salary package: 23,000 CTC for freshers candidates3)Experience For experienced candidates, candidate will get : 30,000 CTC to 31,000 CTC ( 6 months to 1 year) 4)Interview Mode :-1)1st round interview - F2F interview at Client OfficeRole Overview:We are seeking individuals with excellent communication skills and strong computer literacy to join our dynamic team.Key Responsibilities:Make outbound calls to insurance companies for claim status and eligibility verification.Follow up insurance carriers based on client appointments.Track and update the status of unpaid claims.Adapt to various voice-based processes as required.Maintain accurate daily logs of activities.Complete assigned tasks efficiently and accurately, adhering to client SLAs.Work collaboratively in a team environment to achieve shared goals.Escalate issues to senior management in a timely manner when necessary.Skills Required:Strong analytical and problem-solving abilities.Proficiency in MS Office and familiarity with relevant applications.Excellent verbal communication and convincing skills.Attention to detail and accuracy.Strong time management and organizational skills.Ability to work under deadlines while maintaining confidentiality.Initiative and teamwork-oriented mindset.Experience:Open to both fresher and experienced candidates with a background in the International Voice Process.Shift Timings (Only Male Candidates Eligible):05:30 PM 03:30 AM09:00 PM 06:00 AMEmployee Value Proposition (EVP):5-day workweek (Monday Friday).Competitive salary package: 23,000 CTC for freshers.Additional perks:o1,500 per month Attendance Bonus.o25,000 Retention Bonus.Recognized as a Great Place to Work certified company.30 earned leaves per calendar year.Continuous career progression with Learning & Development programs (Technical, Soft Skills, Communication, Leadership).Performance-based bonuses & loyalty benefits.Structured Rewards & Recognition programs.Competitive salary aligned with market standards.Equal career opportunities with a diverse, inclusive, and discrimination-free workplace.A vibrant company culture with festival celebrations and engaging employee events.

Handle inbound and outbound international calls with clarity, accuracy, and professionalism.Ensure high levels of customer satisfaction by resolving concerns effectively. Maintain call logs and update customer records as per defined processes. Adhere to quality, compliance, and performance benchmarks. Collaborate with team leaders to enhance service delivery.

Handle inbound and outbound calls for international record retrieval in the US.Communicate effectively with clients and healthcare providers.Navigate databases to retrieve medical records accurately.Ensure compliance with legal and procedural requirements.Maintain confidentiality and data security.Collaborate with team members to meet targets.Provide excellent customer service.Stay updated on relevant regulations.Participate in training for skillenhancement.

Hiring Sr. Executives -International BPO!Job Summary:Designation: Sr. AssociateProcess: International B2B Telecom processJob Location: Ahmedabad (Gujarat)Salary: 16 K to 30 K per monthEarning prospects: Very lucrative Incentives, performance bonus and growth through IJPWorking Days: Fixed night shift / Monday-Friday / 9 hrsRequired Skills:Applicant should be excellent in English communicationShould be able to analyse the client and deliver the perfect servicesFreshers may apply but should have excellent English communication skillsShould possess high customer convincing skillsShould be able to join on immediate note if selectedNote: Free Pick and Drop facility for only Female Associates from certified cab vendor

Job Title: International Bpo Voice Process - Chat SupportLocation: Vadodara & GandhinagarSalary: Up to 30k (Based on BPO experience & Interview) Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 envirDear Jobseekers,We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Vadodara & Gandhinagar locations.We are looking for candidates with excellent communication skills and fluency in English. Fronment)Week Off: Any two rotational week offResponsibilities:Provide excellent customer service through chat support.Respond promptly to customer inquiries.Handle and resolve customer complaints.Identify and escalate issues to the appropriate channels when necessary.Follow up on customer interactions and ensure customer satisfaction.Document all customer interactions in the appropriate system.Meet or exceed quality and productivity goals.Participate in training and coaching sessions as required.Maintain a positive and professional attitude towards customers and colleagues.Be flexible to work in a 24*7 environment with night shifts and rotational offs.Must be able to commute within a local transport boundary of 30kms.

Graduate/MBA/BBA Freshers - Researcher (Voice Process) Researcher will be primarily responsible for conducting the telephonic Surveys/Interviews thru cold calling and collecting the data, manually and leveraging the automation tools. The candidate should have strong written and verbal communication skills in English, Persistence, self-motivation, versatility, critical thinking, problem-solving, communication skills, a sense of humour and an authentic demeanour are assets. Define the lead qualification rules and refine those based on the client feedback. Excellent web research acumen and interest. Adequate knowledge of data collection methods (polls, focus groups, surveys etc) PC proficiency + strong skills in MS Office Suite (Outlook, Word, PPT, Excel) is essential. Understand and leverage the sources of information. Understand the tools to research the data and also capture the data. Own and Drive continuous improvement within the process through Quality initiatives. Collecting and analysing equity fundamentals data for Global market and taking ownership in data quality controls to ensure consistent and high quality data are manufactured in order to meet product requirements. Need to work with considerable latitude under the direction of the Ops Head / Ops Manager and in sync with the vision of the company.SalaryCompetitive Salary. Commensurate with experience. This position will be follow the following 1 month training and learning program around Research Methods and Research Model. Following this the candidate will be on Probation period of 6 months and will not be liable for any offer benefits or vacation pay. CTC Salary 2.5 Lakhs to 3.5 Lakhs annuallyShift Timing Candidate must be flexible to work across shifts such as Australian (early morning), European (Afternoon) and American (Evening). Generally the working hours for the above shifts could be -

US Associate Role Overview:We are looking the candidate with excellent communication skills and good computer literacy.Job Responsibilities:1. Outbound calls to insurances for claim status and eligibility verification2. Calling the insurance carriers based on the appointment received by the clients3. Calling insurance companies to get the status of the unpaid claims4. Willing to work in any process pertaining to voice based on the requirement5. Maintain the individual daily logs6. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs7. Work cohesively in a team setting, Assist team members to achieve shared goals8. Communication / Issue escalation to seniors if there is any in a timely mannerSkills Required: Candidate should be with strong logical capabilities, analytical and problem-solving skills Good knowledge of MS Office and familiarity with relevant computer applications Excellent communication skills Convincing skills Attention to Detail Deadline-Oriented Confidentiality Time Management Data Entry Management Accuracy Initiative and TeamworkExperience Range: Fresher or Experienced with International Voice processOur EVP (Employee Value proposition) 5 Days working 30 Earned Leaves during calendar Year Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership) Performance bonus & Loyalty Bonus Benefits Standard Salary as per market norms Equal career opportunities, No discrimination Magnificent & Dynamic Culture Festival celebrations & fun events

[Viddius Solution ] is a global leader in service], dedicated to delivering exceptional customer service on an international scale. We are currently seeking a dynamic and multilingual Customer Service Representative to join our team and contribute to our commitment to providing top-notch service to our diverse customer base.Position: Customer Service Representative (CSR) - International Inbound ServiceLocation: [Ahmedabad] Job Type: Full-TimeResponsibilities:Multilingual Support:Provide exceptional customer service in multiple languages to cater to our diverse international clientele.Handle inbound calls, emails, and chat inquiries with cultural sensitivity and language proficiency.Cross-Cultural Communication:Demonstrate cultural awareness and adapt communication styles to meet the needs of customers from different regions.Foster positive relationships with international customers to enhance overall satisfaction.Issue Resolution:Investigate and resolve customer issues effectively, ensuring a high level of customer satisfaction.Collaborate with international teams to address complex problems and provide timely solutions.Product and Service Knowledge:Stay updated on the company's global products and services to provide accurate information to customers.Assist in the development of training materials to enhance the team's international product knowledge.Documentation and Reporting:Maintain detailed and accurate records of international customer interactions, transactions, and feedback.Generate reports to analyze international customer trends and suggest improvements.Qualifications:Fluency in [list of languages relevant to your customer base].Accent of LanguagePrevious experience in international customer service or a related field.Excellent cross-cultural communication skills.Strong problem-solving abilities and attention to detail.Ability to work flexible hours to accommodate different time zones.Requirements:post graduate