International Bpo Voice Process (female Candidates Only)

Viddius Solution

[Viddius Solution ] is a global leader in service], dedicated to delivering exceptional customer service on an international scale. We are currently seeking a dynamic and multilingual Customer Service Representative to join our team and contribute to our commitment to providing top-notch service to our diverse customer base.

Position: Customer Service Representative (CSR) - International Inbound Service

Location: [Ahmedabad]

Job Type: Full-Time

Responsibilities:

Multilingual Support:

Provide exceptional customer service in multiple languages to cater to our diverse international clientele.

Handle inbound calls, emails, and chat inquiries with cultural sensitivity and language proficiency.

Cross-Cultural Communication:

Demonstrate cultural awareness and adapt communication styles to meet the needs of customers from different regions.

Foster positive relationships with international customers to enhance overall satisfaction.

Issue Resolution:

Investigate and resolve customer issues effectively, ensuring a high level of customer satisfaction.

Collaborate with international teams to address complex problems and provide timely solutions.

Product and Service Knowledge:

Stay updated on the company's global products and services to provide accurate information to customers.

Assist in the development of training materials to enhance the team's international product knowledge.

Documentation and Reporting:

Maintain detailed and accurate records of international customer interactions, transactions, and feedback.

Generate reports to analyze international customer trends and suggest improvements.

Qualifications:

Fluency in [list of languages relevant to your customer base].

Accent of Language

Previous experience in international customer service or a related field.

Excellent cross-cultural communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work flexible hours to accommodate different time zones.

Requirements:

post graduate

Experience : 1 - 5 Years

No. of Openings : 30

Education : Professional Degree, Any Bachelor Degree, B.A, B.B.A, B.Ed, BAMS, B.Pharma, B.Tech/B.E, MBBS, Post Graduate Diploma

Role : International Bpo Voice Process Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India