Voice Process Fresher Jobs in Durgapur

Client Management: Act as the main point of contact for assigned clients and handle their day-to-day needs.Relationship Building: Develop long-term, trust-based relationships with clients.Client Onboarding: Assist new clients with onboarding, documentation, and service setup.Communication: Regularly update clients on products, services, and company initiatives.Issue Resolution: Address client concerns, complaints, or service issues promptly and professionally.Coordination: Liaise with internal teams (sales, operations, finance, support) to meet client requirements.Account Growth: Identify upselling or cross-selling opportunities based on client needs.Reporting: Maintain client records, prepare reports, and track interactions in CRM systems.

Oversee the sales process to attract new clients.Work with senior team members to identify and manage risks.Maintain fruitful relationships with clients and address their needs effectively.Prepare and deliver pitches to potential investors.Foster a collaborative environment within the organization.Transfer call to the supervisor after initial explanation.SKILLS:Excellent spoken English.Both Graduate/Undergraduate may apply.Ability to develop good relationships with current and potential clients.Excellent communication skills.Knowledge of productivity tools and software.Ready to work in Nightshift.