We are looking for 20 Customer Service Associate Posts in Whitefield, Bangalore, Karnataka, Communication Skills, Voice Process, with deep knowledge in Communication Skills, Voice Process and Required Educational Qualification is : B.A, B.B.A, B.Com 1.Taking/Handling Inbound Customer calls, Outbound calls, Emails2. Listening to and understanding the customers requirements3. Provide product / service details & benefits to Customers4. Providing end to end solutions to the customer5. Asking the correct questions probing and prompting the customer wherever required6. Timely and accurate capturing all the information given by the customer7. Timely follow up with as per Escalation matrix till closure8. Staying current with knowledge of products/ processes & services9. Ensure full adherence to all the quality parameters and SOP10. Cooperate with other Team members, SMEs and Team Leaders.11. Ensure 100% adherence to schedule12. Escalating the call to the team leader / manager, wherever desirable13. Handling irate / demanding customers where necessary, in a tactical manner