We have an urgent requirement for CRM Voice process for inbound process:Initially Work from Home till lockdown, all candidates should have PC/Laptop with good internet connection.Designation : Customer Service Executive (Voice Process) Hindi MandatoryQualification : 12th /Diploma /AnyIndustry : BPOProcess : Voice process (Inbound/Outbound)Shift : Rotational ShiftEligibility : Fresher/ ExperiencedNo of Requirements : 80Job location : ChennaiLanguages Known : Hindi & English (Mandatory) ,Malayalam/Kannada/Tamil/Telugu.Roles and Responsibilities1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.2. Identifying and assessing customers needs to achieve satisfaction.3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.5. Keep records of customer interactionDesired Candidate Profile+2/Graduates/PG. Should be fluent in English, Hindi (Mandatory) and one regional languageRelevant experience in customer service would be an added advantage.Very good spoken English & Good Attitude