Process Trainer Job Vacancies in Gurgaon

Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Training NH batchesRefresher TrainingsLearning & Development Team coordination

JOB DESCRIPTION PROCESS TRAINERPosition: (BPO) Process TrainerPackage- UPTO 4.5 LPAQualification- Graduate, UndergraduateLocation- JAIPURCandidate Should be Immediate Joiner .JOB DESCRIPTION: Should have experience of working as a Trainer in BPO for minimum 1 year Should know Throughput, Certification & Training related terms Should be aware of Training KPIs & KRAs. Should be well versed with the functions & tasks of Trainer Candidate should be flexible with Rotational Shifts & 5 days working culture. Should have excellent communication skills.

training new batchesgiving them brief about the processmust have at least 1 year experience of process trainer on papers

Hiring For AT&T TELECOM US SALES PROCESS VOICE PROFILEPosition : Sales Executive, Team Leader And Voice TrainerOpen To Part Timers: NoVoice/Non-Voice : VoiceDepartment: SalesShift Type: 9 HrsFixed Shifts: Night ShiftsWeekends Off : Rotational OffsWork Description:Responsible For Taking Inbound Calls From Customers And Piching Them Plans We Have.Job Responsibility:1. To Achieve Targets2. Experience In Hardcore Selling3. Should Have Good Convincing Power4. Would Be Required To Handle Customer Grievance5. Should Be Comfortable With Shifts Timing6. High Level Of Patience Is RequiredOther Skills:1. Problem Solver2. Communicator3. Attention To Detail,Ability To Research4. Basic Technical Knowledge5. Motivator And Always Encourage The TeamSkills:Communication: ExcellentTyping Speed: GoodEducation Qualifications:Graduate/PG: NAUG -Regular College: NAOther Courses : NACompensation (Rs/Month)Salary: As Per Industry StandardsFood Complimentary: YESPerformance Incentive: YES (Unlimited)Eligibility Criteria:Max Age Of The Candidate: 35Work Experience (Months): 0.6-5 YearsSpecific Knowledge: Sales

We would need profiles with;Good comms in both English and Hindi, No MTI or RTI , grammatical or pronunciation errorsUG and Graduate from any fieldWork From Office Gurgaon Location6 Days workingMale & Female both can applyFresher and Experienced both can applySalary: Up to 19000 CTC + 2000 Incentive*Day shift for females till 8 PM/ Rotational for males