Quality Analyst Cum Trainer [australian Process/immediate Joiners Preferred]

Veye Research Pvt Ltd

job title: quality analyst cum trainer [australian process/immediate joiners preferred]

location: gurugram

department: sales process

reports to: operations manager

employment type: full-time

________________________________________

job summary:

we are seeking a detail-oriented and proactive quality analyst cum trainer to join our team. the ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. this dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.

________________________________________

key responsibilities:

quality assurance (qa):

• monitor and evaluate daily interactions of calls for adherence to quality standards.

• analyze performance data and identify trends, gaps, and areas for improvement.

• create and maintain qa reports, scorecards, and dashboards.

• provide regular feedback and coaching to team members to enhance quality performance.

• assist in developing and updating quality checklists and sops.

• collaborate with sales leads and managers to address quality concerns and drive improvements.

training:

• develop and deliver onboarding and refresher training programs for new and existing employees.

• conduct training needs analysis using performance data and feedback.

• create training content, manuals, and e-learning modules tailored to business requirements.

• maintain training records, assessments, and feedback forms.

• evaluate training effectiveness and implement improvements.

• coordinate cross-functional training sessions and workshops.

________________________________________

qualifications & skills:

• bachelor’s degree in any discipline.

• 2+ years of experience in a quality analyst or trainer role (preferably both).

• excellent english communication and presentation skills as it’s an australian process.

• strong analytical and problem-solving skills.

• proficiency in ms office and qa tools (., crm systems, lms, qa software).

• ability to manage multiple priorities and work in a fast-paced environment.

• high attention to detail and commitment to continuous improvement.

________________________________________

preferred:

• experience in [industry: ., bpo, customer service, healthcare].

• certification in quality assurance or training (., six sigma, ttt, or equivalent).

________________________________________

salary: as per industry standards

• shift timing: shift timings is from 06:00 am to 03:30 pm ist, as we operate within the australian international process.

• office location: our office is located at gurugram, sector 48.

• transportation services: please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  B.A, Any Bachelor Degree

• Role

  Quality Analyst cum Trainer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  940-941 9th Floor Jmd Megapolis, Sohna Road, Sector 48