Call Monitoring Job Vacancies in Mumbai

We are Looking for Back Office Staff

Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Guajarati also

Need and male / female candidate for sales & marketing

Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.

Requirements:Should have minimum. 2yrs + experienced in Tele calling. Insurance experience will be greatMust speak read & write English, Hindi & MarathiMust have knowledge of excelAtleast 1yr stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasons.Qualification: Should be Graduate & aboveShift Timings Day Shift 9:30 am -7 pmSalary range: 18k- 25k (Nego)Weekly off: 1st Saturday and All SundaysAge 24 - 28yrsRecruitment Manager

Hiring #QualityAnalystWith minimum 1 year international BPO experience as QAPackage:CTC 4.75LPARelocation acceptable from any part of IndiaJob Location: Malad - MumbaiWhatsApp HR- IT Brisk

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

Monitoring callsAssess agent performanceThe improvement of overall process performanceThe improvement of call, voice, and email quality made by executivesReduction of agent attritionHighlighting areas of risk within your businessIdentifying and addressing potential customer interaction issuesIncreased customer satisfaction and improved closures