Call Monitoring Jobs in Bangalore,Call Monitoring Job Vacancies in Bangalore Karnataka

Software Developer Fresher

Co-commerc Company

CC

0 - 3 yrs
1.3 Lac/Yr
Anand +9 Bhavnagar, Jamnagar, Junagadh, Mehsana, Palanpur, Rajkot, Narayan Nagar Bangalore, Himmatnagar Jaipur, Bhojpura Jaipur

Customer Management Call Monitoring Trainer Sales Process

Online distributor profile as a work

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Quality Analyst

P H Recruiter

PH

2 - 4 yrs
Bangalore

Quality Monitoring Call Monitoring Quality Analysis 7 QC Tool CSAT

Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.

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Project Coordinator (Female)

Jay Infoservices

1 - 7 yrs
3.0 Lac/Yr
Bangalore

Project Monitoring Handling Calls Project Coordinator Walk in

Requirement for Project Coordinatorgood English Communication handling Client Calls data Updated in Excel Sheetany Graduate female/maleurgent Basis

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Quality Analyst

Webrocks

1 - 2 yrs
3.0 Lac/Yr
Gurgaon +2 Bellandur Bangalore, Jaipur

Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis Walk in

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)

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