Array ( [0] => call-monitoring [1] => chennai ) Call Monitoring Jobs in Chennai,Call Monitoring Job Vacancies in Chennai Tamil Nadu
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Call Monitoring Job Vacancies in Chennai

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Hiring For B.A Freshers - Director Information Technology

Hoopoe Infoedge Pvt Ltd

  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Chennai
Outbound Calls Call Monitoring Information Technology Desktop Support Rejection Analysis
We're Hiring: Designation: IT Admin IT SupportSalary: 19,000- 20,000 Per monthWorking Days- Monday- SaturdayShifts: 9:30 AM- 6:00 PMJob Type: Full-TimeLocation: Madhavaram, ChennaiJob Overview:We are hiring a IT Admin to support our Desktop Support Engineers and Flex Teams. The role involves handling calls/emails, coordinating service requests, managing incoming parts, and assisting with RTV (Return to Vendor) rejection processes.Key Responsibilities:Handle inbound calls and emails from Flex Teams and clients.Assign and coordinate tasks with Desktop Support Engineers.Log and update service requests/tickets.Receive and record incoming hardware parts.Manage part replacements and handle RTV rejection cases.Prepare basic reports and maintain documentation.Requirements:Any graduate (freshers welcome).Good communication and coordination skills.Basic computer knowledge; familiarity with IT hardware is a plus.Ability to multitask and manage follow-ups.Benefits:Training providedGrowth opportunities in IT coordination and supportInterested candidates can contact HR- 7200585283
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BPO Team Leader

Innovsource Services Pvt Ltd

  • 2 - 3 yrs
  • 3.5 Lac/Yr
  • Perungudi Chennai
Preferred Skills: Proficiency in MS Excel and Reporting Tools Knowledge Of Quality Assurance Standards and Call Monitoring Problem-solving and Conflict-resolution Abilities Customer-centric Mindset With Focus On Continuous Improvement Voice Process Business Process Outsourcing BPO
Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha
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Support Technician Fresher

Cistron Systems private Limited

  • 0 - 2 yrs
  • 3.8 Lac/Yr
  • Chennai
Service Maintenance Call Monitoring Report Maintenance Call Logging
Roles and responsibilities: Receive service calls from the customers through IVR and lodge service complaints in our system. Allocate service calls received from the customers to the respected service managers. Co-ordinate with the service managers in getting the customers needs met as per the calls and get the calls closed as per TAT. Ensure that the calls are assigned to the service engineers available where field service is required. Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls. Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched. Maintain TAT for all calls. Follow up and keep a track of AMC and CMC of the customers with service team. To get feedback from the customers post service closure. TO make report on spares, service, AMC & CMC income. To provide AMC, CMC and warranty lost data. To provide details of delayed calls and engineers performance.
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Telecaller (Female Only)

FxEdeal

  • 1 - 2 yrs
  • 3.0 Lac/Yr
  • Chennai
Tele Marketing Tele Representative Handling Calls Call Center Lead Generation Tele Marketing Executive Call Monitoring Call Processing Sales Call Call Coordinator Microsoft Excel Voice Process Marketing Communication Telesales Calling
Wanted: Telecallers for Stock Trading CompanyWanted: Female Candidates for Telecalling JobExperience: 1 year in Telecalling Field: Stock Trading Company Priority: Stock brokerage or insurance field Salary: 15k to 25k Experience in the insurance field is also considered. Salary mentioned above.Job location: Chennai
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Jobs by Related Category

Quality Analyst

Skywings Advisors Private Limited

Voice Process Customer Service Manager Call Monitoring
Candidates should have an experience into following :- International Voice/ Blended process- Should have worked on the terms like 7QC tools , RCA and Feedback sharing strategies- Should have worked on customer servicesWork mode - US shiftsWork timings- 5 days working and 2 days rotational off
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Quality Analyst

Riemen Solution Pvt Ltd

  • 1 - 3 yrs
  • 4.0 Lac/Yr
  • Ambattur Chennai
Quality Monitoring Call Monitoring Quality Analysis
Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.Added advantage: Should have knowledge on 7 QC tools. Must have a good knowledge on Excel. TNA/TNI/TTQ RAG analysis and BQM to identify bottom performers and support management.Contact:
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Quality Analyst

Tech SoftCloud IT Solutions Private Limited

Call Monitoring Monitoring Customer Interactions Quality Analysis Of Service Executive Quality Analyst
Ensuring that the customer service executive provide quality service in line with the organizational objectives.Optimized quality assurance increases customer service executive's efficiency through behavior modificationEnhanced quality service to customers and improved close rates.It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
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Quality Analyst

Riemen Solution Pvt Ltd

  • 1 - 2 yrs
  • 3.8 Lac/Yr
  • Ambattur Chennai
Quality Monitoring Call Monitoring Quality Analysis
Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.
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