Interpersonal Skills Job Vacancies in Prayagraj

Job Opportunity at HDFC Bank Virtual Care Officer Location: Lucknow UP (Work from Office) Department: Inbound Customer Care Phone Banking Role: Officer Virtual Care (Call Center Role) Responsibilities: Handle inbound & outbound calls Customer query & complaint resolution Welcome calls for upgraded cards Ensure TAT, call quality & compliance Maintain records & shift attendance Eligibility: Graduate (Any stream) 05 years experience Good communication & interpersonal skills Salary: As per company norms (CTC Grid) 2.60 to 3.50 Lakh Rotational shifts Office-based job No travel

Area/ Geography Mapping.Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.Knowledge, Skills & Functional Competency Knowledge of the entire geography.Ability to plan and map the allocated geography into areas/lane to lane.Ability to use tools and resources to identify potential sources.Source Relationship Management. Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.Knowledge Skills & Functional Competency Ability to understand the potential and ensure the expected LSR, SLR and MS of the source.Knowledge and ability to use various tools which can be utilized to improve relationship and ratios.Maintain ReportsResponsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.Knowledge, Skills & Functional CompetencyKnowledge of various reports to be maintained Ability to capture data in the prescribed formatAbility to understand and perform all functions of diaryChannel Partner RecruitmentResponsible for identification of channel partnersKnowledge, Skills & Functional CompetencyKnowledge of BSA empanelment process.Ability to identify the potential channel partnerAbility to identify whether the BSA falls within the norms and category defined.Team HuddleResponsible for attending team huddle on a daily basis as per the set processKnowledge, Skills & Functional CompetencyKnowledge of daily morning huddle processAbility to provide data in the prescribed format based on business requirements.Customer Relationship ManagementResponsible for enhancing the customer experience by developing and maintaining relationship with customers