Interpersonal Skills Job Vacancies in Ghansoli

Company Name:- Finmech Business ServicesJob Title: Team Leader - Credit Card Sales Process - ICICI Bank Location: [Ghansoli]Job Type: Full-time(10-7)Salary:- 20k - 28kKey Responsibilities:1. Lead and manage a team of sales agents2. Achieve sales targets and performance metrics3. Monitor and analyze sales metrics.4. Develop and implement sales strategies and process improvements5. Conduct training and coaching sessions for agents6. Handle customer escalations and resolve issues7. Collaborate with clients to understand requirements and preferences8. Ensure compliance with company policies and procedures9. Manage team performance, attendance, and productivity10. Provide feedback and performance evaluationsRequirements:1. 6 months+ of experience in sales, preferably in BPO2.Strong leadership, communication, and interpersonal skills3.Ability to motivate and manage a team4.Analytical and problem-solving skills5.Familiarity with sales software and tools.What We Offer:1. Competitive salary and incentives2. Opportunities for growth and development3. Dynamic work environment4. Recognition and rewards for outstanding performance

Requirements:Minimum of 6 months of experience in a customer support role.Excellent communication and interpersonal skills.Problem-solving ability and a proactive approach to addressing customer concerns.Ability to multitask and prioritize in a fast-paced environment.Familiarity with customer support software and ticketing systems is a plus.Strong attention to detail and organizational skills.Benefits:Minimum of 6 months of experience in a customer support role.Excellent communication and interpersonal skills.Problem-solving ability and a proactive approach to addressing customer concerns.Ability to multitask and prioritize in a fast-paced environment.Familiarity with customer support software and ticketing systems is a plus.Strong attention to detail and organizational skills.

ResponsibilitiesSupport the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring processCreate and implement effective onboarding plansDevelop training and development programsAssist in performance management processesSupport the management of disciplinary and grievance issuesMaintain employee records (attendance, EEO data etc.) according to policy and legal requirementsReview employment and working conditions to ensure legal complianceRequirements and skillsProven experience as HR officer, administratoror other HR positionKnowledge of HR functions (pay & benefits, recruitment, training & development etc.)Understanding of labor laws and disciplinary proceduresProficient in MS Office; knowledge of HRMS is a plusOutstanding organizational and time-management abilitiesExcellent communication and interpersonal skillsProblem-solving and decision-making aptitudeStrong ethics and reliabilityBSc/BA in business administration, social studies or relevant field; further training will be a plusHR Credentials (e.g. PHR from the HR Certification Institute)