Front Desk Manager 12th Pass Jobs in Siliguri

As a Front Desk Officer, you will be the first point of contact for visitors and clients, making your role crucial for creating a positive impression of the company. Your responsibilities will include:- **Welcoming Visitors**: Greet and assist guests as they arrive, ensuring they feel valued and comfortable.- **Managing Calls**: Answer incoming phone calls, directing them to the appropriate staff members or departments while maintaining a polite and professional tone.- **Scheduling Appointments**: Organize and manage appointment calendars for team members, ensuring efficient use of time and resources.- **Handling Inquiries**: Respond to questions from visitors or callers about the organizations services, directing them to the right sources of information as needed.- **Maintaining Records**: Keep accurate records of visitors and calls, as well as maintaining front desk logs, to ensure smooth operations.- **Assisting with Administrative Tasks**: Perform basic office duties such as filing, data entry, and managing office supplies to support the team effectively.To be successful in this role, you should have a friendly demeanor and strong communication skills. A minimum education level of 12th pass is required, along with a willingness to learn and adapt. Previous experience is not mandatory, but candidates with 0 to 2 years of experience in customer service or office settings will have an advantage. Being organized, detail-oriented, and capable of multitasking is essential to excel in a fast-paced environment. Additionally, proficiency in basic computer skills is beneficial.

Key ResponsibilitiesWelcome customers and visitors in a professional manner.Understand customer requirements and guide them to the appropriate banking service.Manage the customer waiting area and maintain the visitor register.Assist customers with account opening forms, KYC documentation, and other basic banking processes.Provide information about bank products and services such as savings accounts, current accounts, fixed deposits, loans, credit cards, and digital banking.Coordinate appointments with Relationship Managers or Branch Operations staff.Resolve basic customer queries or escalate complex issues to the concerned department.Support branch administration and maintain proper records.Promote digital banking services such as mobile banking, internet banking, ATM usage, and UPI.EligibilityQualification: Graduate in any discipline (preferred).Experience: Freshers and experienced candidates can apply.Good communication and interpersonal skills.Basic computer knowledge (MS Office and email).Customer-oriented attitude with a professional appearance.