Customer Management Female Jobs in South Kolkata

Role Overview:The Customer Relationship Executive will be responsible for maintaining healthy relationships with clients, ensuring smooth service delivery, collecting feedback, and providing consistent support to enhance customer satisfaction and loyalty.Key Responsibilities:Client Communication & Support:Maintain regular communication with clients to understand their needs and concerns.Provide timely and effective solutions to ensure customer satisfaction.Support clients throughout their service journey.Customer Feedback Handling:Collect, document, and share customer feedback with internal teams.Work with relevant departments to resolve issues quickly and efficiently.Service Coordination:Coordinate with operations and other internal teams for smooth service delivery.Maintain accurate records of all client interactions, follow-ups, and updates.Relationship Building:Build strong rapport and trust with clients to increase brand loyalty.Understand customer preferences and recommend suitable services or solutions.Multitasking & Reporting:Manage multiple customer accounts simultaneously.Prepare basic performance and activity reports to share with management when required.Requirements:Strong communication and interpersonal skills.Ability to manage customer concerns with patience and professionalism.Basic skills in documentation and report preparation.Ability to coordinate with multiple teams and multitask effectively.Prior experience in customer service or client-handling roles is preferred.Why Join Us:Competitive salary with incentive opportunities.Friendly and supportive team environment.Opportunity to grow in a well-established beauty and personal care brand.

Key Responsibilities:1. Customer Relationship:- Build and maintain strong relationships with customers to ensure their needs are being met efficiently.2. Data Management:- Organize and maintain important data and documents for the smooth running of the back office operations.3. Computer Operations:- Utilize computer systems and software to perform daily tasks such as data entry, email communication, and report generation.4. Recruitment Development:- Assist in the recruitment process by screening resumes, scheduling interviews, and coordinating with candidates.5. Organizational Management:- Coordinate and oversee various administrative tasks to ensure the office operates smoothly and efficiently.Required Skills and Expectations:1. Excellent communication skills to effectively interact with customers and colleagues.2. Strong attention to detail to accurately manage data and documents.3. Proficiency in computer operations and software such as Microsoft Office.4. Ability to multitask and prioritize tasks in a fast-paced work environment.5. Organizational skills to effectively manage office operations and administrative tasks.6. Previous experience in a similar role and knowledge of back office operations is preferred.

Client Coordinator and Database Management.