Document Management Fresher Jobs in Guwahati

Job Summary:The Office Assistant cum Telecaller is responsible for handling administrative and clerical tasks in the office while managing inbound and outbound calls to clients and customers. This dual role ensures smooth office operations, effective communication, and customer satisfaction through efficient coordination and professional interaction.Key Responsibilities: Office Administration DutiesMaintain office files, records, and documents systematically (physical & digital).Handle incoming and outgoing correspondence, emails, and phone calls.Assist in preparing reports, invoices, letters, and presentations.Manage attendance registers, visitor logs, and office supplies.Support HR, accounts, and admin departments in daily operations.Coordinate meetings, appointments, and travel arrangements.Maintain inventory and oversee procurement of office materials.Handle couriers, photocopying, scanning, and documentation work.Ensure office cleanliness, organization, and smooth workflow. Telecalling & Customer Service DutiesMake outbound calls to customers or leads for promotion, follow-ups, or feedback.Handle inbound calls professionally, providing information and resolving queries.Maintain call records, customer databases, and lead tracking sheets.Follow up on inquiries, quotations, and payments when required.Explain company products or services clearly to prospective clients.Generate leads and assist the sales or marketing team in achieving targets.Handle customer complaints with patience and professionalism.Maintain daily call logs and reporting to management.Required Skills & Competencies:Excellent verbal and written communication skills.Strong interpersonal and customer-handling skills.Good telephone etiquette and a polite, confident manner.Proficient in MS Office (Word, Excel, PowerPoint, Outlook).Data entry accuracy and record management.Time management, multitasking, and organizational ability.Teamwork and adaptability in a fast-paced environment.Goal-oriented and self-motivated personality.Educational Qualification:Minimum: 10+2 or Diploma in any discipline.Preferred: Bachelors Degree in Arts, Commerce, or Business Administration.Experience:03 years of experience in telecalling, office administration, or customer service.Freshers with good communication skills are also welcome.Work Environment:Office-based role (day shift).Coordination with internal departments (Sales, Accounts, HR, etc.).Interaction with clients, vendors, and customers over phone and email.Job Type:Full-time / PermanentSalary Range:As per company policy and experience level

- Greeting Visitors: Welcome and assist customers, clients, and visitors with a friendly and professional demeanor, ensuring they feel valued.- Directing Inquiries: Answer phone calls, emails, and online queries, directing them to the appropriate department or personnel.- Appointment Scheduling: Schedule appointments for test drives, service bookings, and meetings with sales or service personnel.- Document Management: Maintain and organize paperwork, customer records, and important documents, ensuring they are accurate and up-to-date.- Sales Coordination: Assist the sales team by providing initial information to customers about available vehicles, promotions, and services.- Promotional Material Distribution: Distribute brochures, catalogs, and other marketing materials to customers and visitors.- Reception Area Management: Maintain a clean, organized, and professional reception area, ensuring it reflects the companys brand and reputation.- Waiting Area Assistance: Ensure that customers and visitors in the waiting area are comfortable and attended to, offering refreshments or information as necessary.- Internal Communication: Communicate effectively with different departments (Sales, Service, Spare Parts, Finance, etc.) to relay information and ensure smooth operations.- Handling Inquiries: Respond to customer inquiries about automobile models, service packages, and dealership services, ensuring accurate and up-to-date information is provided.- Invoice Management: Assist with the preparation of invoices, receipts, and payment tracking for vehicle purchases or service bills.- Brand Ambassador: Act as a brand ambassador, showcasing the companys products and services to customers and visitors with enthusiasm and professionalism.- Support for Test Drives: Assist with the logistics and coordination of test drives, ensuring the customer experience is seamless and positive.

- Data Entry and Record Keeping: Input and maintain accurate guest information, reservation details, and financial records in the hotels systems.- Administrative Support: Assist in handling daily administrative tasks such as managing emails, processing documents, and organizing files for different hotel departments.- Reservation Management Assistance: Support the front office team with reservation updates, cancellations, and changes by maintaining and updating guest records.- Billing and Invoicing: Assist with generating invoices, processing payments, and maintaining accurate billing records for guest transactions.- Inventory Management: Help track and manage the inventory of hotel supplies (e.g., stationary, linens, etc.), ensuring proper stock levels.- Report Preparation: Assist in preparing daily, weekly, or monthly operational reports, including occupancy rates, revenue reports, and other relevant metrics.- Document Filing and Organization: Maintain and organize physical and digital files, ensuring that all documents are easily accessible and up-to-date.- Support for Accounting: Help the accounting department with basic tasks such as filing receipts, processing payments, or reconciling accounts.- Coordination with Other Departments: Assist in coordinating communication between departments, relaying important information regarding room availability, guest requests, or supply needs.- Handling Guest Complaints (Indirectly): Provide back-office support in resolving any discrepancies or issues related to guest billing, reservation errors, or service requests.- Data Analysis: Help with collecting and analyzing data related to hotel performance (e.g., occupancy rates, revenue), and prepare insights for management.- Hotel Software Management: Use hotel management software for updating guest records, reservations, and generating reports as per the department's requirements.

- Office Organization: Maintain an organized office environment, including managing office supplies, equipment, and ensuring the smooth functioning of daily administrative tasks.- Inventory Management: Monitor and manage office supplies, ordering new stock as needed, and ensuring that inventory is consistently maintained.- Document Preparation: Prepare, format, and proofread documents, reports, presentations, and correspondence for senior management and team members.- Data Entry and Record Keeping: Maintain accurate electronic and paper records, ensuring they are properly filed and easily accessible.- Internal Communication: Facilitate internal communication by drafting and distributing memos, notices, and other communications as needed.- Customer and Vendor Liaison: Serve as the primary point of contact for external vendors, suppliers, and clients for office-related inquiries, orders, or issues.- Event Planning: Assist with organizing office events, meetings, conferences, and team-building activities, ensuring all logistics are arranged efficiently.- Expense Tracking: Assist in monitoring office expenses and budget management, ensuring costs remain within approved limits.- Invoice and Payment Processing: Help with the processing of invoices, ensuring timely payments to suppliers and vendors and maintaining accurate financial records.- Health & Safety Compliance: Ensure the office complies with health and safety regulations, including emergency procedures, first aid supplies, and cleanliness standards.- Onboarding Assistance: Assist in the onboarding process for new employees, ensuring they have the necessary materials and resources to get started.- Office Equipment Maintenance: Coordinate maintenance and servicing of office equipment like printers, computers, and other machinery, ensuring minimal downtime.

- Greet visitors, clients, and staff with a professional and friendly demeanor, providing assistance as required.- Answer and direct phone calls, manage incoming and outgoing mail, and respond to general inquiries.- Provide administrative assistance to senior management and other departments as needed (e.g., scheduling meetings, preparing reports, handling correspondence).- Coordinate meetings, conferences, and appointments, ensuring all logistics are arranged (e.g., booking rooms, preparing meeting materials).- Assist in managing databases, entering and updating information related to clients, vendors, or employees.- Maintain records related to pharmaceuticals inventory, orders, and deliveries when required.- Serve as a point of contact for clients and vendors, ensuring effective communication and prompt response to inquiries.- Maintain confidentiality of sensitive information related to pharmaceutical products, client details, and company operations.- Organize travel arrangements for executives, including booking flights, hotels, and transportation for business trips.- Draft and send professional emails, letters, and communications on behalf of senior management.- Assist in managing employee records, scheduling interviews, or helping with the recruitment process.- Assist with basic financial tasks like preparing and processing invoices, tracking payments, and managing petty cash.