Desktop Support Job Vacancies in Dharwad

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent

NEED A EXPERIENCED COMPUTER HARDWARE PERSONSWHO HAS GOOD KNOWLEDGE IN TROUBLE SHOOTING, INSTALLATION OF PCPC ASSEMBLING ETC.

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent