Customer Support Technician Fresher Jobs in Kochi

Excellent Proficiency in English and HindiAbility to call potential customers to generate leadsKeen on promoting the products and servicesOutstanding presentation and communication skillsExcellent management, leadership and organizational skillsFast leaner with a passion for salesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales support

.Handle customer calls during emergency situations, providing immediate and considerate support. Arrange for nearby technicians or towing vehicles to assist customers. Coordinate with service teams to ensure timely and efficient service delivery. Maintain accurate records of customer interactions and service requests. Communicate effectively with customers in a minimum of three languages, including Malayalam and English. Work in various shifts to provide 24/7 support

Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers and maintaining a track for future reference. Generating promising leads for the sales team to pursue. Developing and sustaining solid relationships with the customers to encourage repeat business. Using sales scripts provided by the company to drive sales and respond to customer rejections. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Answering questions about products or the company. Asking questions to understand customer requirements and schedule an appointment with our sales team. Coordination with Sales team and do the follow up on daily basis Submit the MIS report on daily basis about the work status to the Reporting Manager.

Key Areas of Responsibility -- Customer Support Engineer ( CSE) The Customer Support Engineer (CSE) is the owner of customer incidents as assigned. The Customer Support Engineer will make repairs and replace components.The Customer Support Engineer will also assist in site feasibility, Pre staging of equipment if needed. The Customer Support Engineer will also perform required modular swapping, unit replacements and perform preventative maintenance services.The Customer Support Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, Regional manager, or Helpdesk.The Customer Support Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer--s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).Submission of documentation namely TRF, Installation documents, Chargeable call Slips and Faulty Tags.Willing to visit other locations if need arises for supportCustomer Relations/Customer SatisfactionBuild working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch, Store or office).Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.Communicates to all levels - Service/Installation Coordinator/Project team/RMs/Customer/Helpdesk/SCM/TRC/Kitting team, throughout the entire service activity.Represents HPY in a manner that reflects positively on the image and reputation of the companyInstallation and set-up of hardware, hardware modifications and support SLM/FLM calls Performs periodic preventative maintenance on assigned products Diagnoses problems, makes repairs

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer/Airport ManagementSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaIf You Are Interested Then You Can Share Your Resume On This WhatsApp (HR-Vishal Mehra)ThanksRegards/Aviation Team

We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance EngineerKey ResponsibilitiesWelcome passengers on board and directing them to their seats.Providing Information and safety procedures to the passengersChecking all seat belts and galleys are secure prior to take-off.Making announcements on behalf of the pilot and answering questions during the flightServing meals and refreshments;Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.Providing first aid facilityTicketing and maintenanceTechnical helpSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / technicalSALARY:- 25K TO 35K + CAB + MEALSADVANTAGES:-1. OPPORTUNITY TO JOIN THE FASTEST GROWING ORGANIZATION.2. AFTER COMPLETING 15-18 MONTHS YOU CAN APPLY IN ANY RESPECTIVE DEPT RELATED TO YOUR FIELD.3. LUCRATIVE PACKAGES.other detailsDepartment: Airport / Airline /Ground Staff / Cabin CrewIndustry: Aviation / Airline

We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance EngineerKey ResponsibilitiesWelcome passengers on board and directing them to their seats.Providing Information and safety procedures to the passengersChecking all seat belts and galleys are secure prior to take-off.Making announcements on behalf of the pilot and answering questions during the flightServing meals and refreshments;Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.Providing first aid facilityTicketing and maintenanceTechnical helpSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / technicalSALARY:- 25K TO 35K + CAB + MEALSADVANTAGES:-1. OPPORTUNITY TO JOIN THE FASTEST GROWING ORGANIZATION.2. AFTER COMPLETING 15-18 MONTHS YOU CAN APPLY IN ANY RESPECTIVE DEPT RELATED TO YOUR FIELD.3. LUCRATIVE PACKAGES.other detailsDepartment: Airport / Airline /Ground Staff / Cabin CrewIndustry: Aviation / Airline

We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance EngineerKey ResponsibilitiesWelcome passengers on board and directing them to their seats.Providing Information and safety procedures to the passengersChecking all seat belts and galleys are secure prior to take-off.Making announcements on behalf of the pilot and answering questions during the flightServing meals and refreshments;Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.Providing first aid facilityTicketing and maintenanceTechnical helpSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / technicalSALARY:- 25K TO 35K + CAB + MEALSADVANTAGES:-1. OPPORTUNITY TO JOIN THE FASTEST GROWING ORGANIZATION.2. AFTER COMPLETING 15-18 MONTHS YOU CAN APPLY IN ANY RESPECTIVE DEPT RELATED TO YOUR FIELD.3. LUCRATIVE PACKAGES.other detailsDepartment:Airport / Airline /Ground Staff / Cabin CrewIndustry:Aviation / Airline