As a Customer Support cum Telecalling Executive at A R Buildwel, you will play a pivotal role in ensuring exceptional customer experiences. Your primary responsibility is to engage with clients, address their inquiries, and contribute to business growth through effective communication skill.Key Responsibilities:Customer Interaction:Phone Etiquette: Answer phone calls professionally, providing accurate information about our products and services.Inquiry Management: Process inquiries, fix visits, and prompt reply to customer queries.Complaint Resolution: Address customer complaints, ensuring timely resolution.Record Keeping: Maintain detailed records of interactions, including complaints, inquiries, and comments.Sales Support:Product Knowledge: Familiarize yourself with our offerings to effectively assist customers. Plan, ensure and accompany customers to site.Lead Conversion: Collaborate with the sales team to convert leads into paying clients.CRM Utilization: Leverage CRM software to manage customer data and track interactions.Follow-Up: Ensure timely follow-up with potential clients.Team Collaboration:Team Supervision: Oversee a team of customer service representatives.Administrative Support: Assist other team members as needed.Trend Identification: Analyze customer records to identify trends and opportunities.Qualifications and Skills:Fluency in English: Excellent verbal and written communication skills.Computer Proficiency: Comfortable with standard office software (MS Office).Digital Marketing Skills: Have good Digital Marketing skillsCRM Knowledge: Familiarity with CRM software .Fast Learner: Adapt quickly to new processes and tools.Passion for Sales: Driven by achieving sales targets.Presentation Skills: Ability to deliver attractive presentations.Soft Skills:Patience: Handle customer inquiries with empathy and patience.Adaptability: Thrive in a dynamic environment.Empathy: Understand and address customer needs effectively.