Customer Service Executive (5-10 Years) (Female Candidates Required)

A R Buildwel

as a customer support cum telecalling executive at a r buildwel, you will play a pivotal role in ensuring exceptional customer experiences. your primary responsibility is to engage with clients, address their inquiries, and contribute to business growth through effective communication skill.

key responsibilities:

customer interaction:

phone etiquette: answer phone calls professionally, providing accurate information about our products and services.

inquiry management: process inquiries, fix visits, and prompt reply to customer queries.

complaint resolution: address customer complaints, ensuring timely resolution.

record keeping: maintain detailed records of interactions, including complaints, inquiries, and comments.

sales support:

product knowledge: familiarize yourself with our offerings to effectively assist customers. plan, ensure and accompany customers to site.

lead conversion: collaborate with the sales team to convert leads into paying clients.

crm utilization: leverage crm software to manage customer data and track interactions.

follow-up: ensure timely follow-up with potential clients.

team collaboration:

team supervision: oversee a team of customer service representatives.

administrative support: assist other team members as needed.

trend identification: analyze customer records to identify trends and opportunities.

qualifications and skills:

fluency in english: excellent verbal and written communication skills.

computer proficiency: comfortable with standard office software (ms office).

digital marketing skills: have good digital marketing skills

crm knowledge: familiarity with crm software .

fast learner: adapt quickly to new processes and tools.

passion for sales: driven by achieving sales targets.

presentation skills: ability to deliver attractive presentations.

soft skills:

patience: handle customer inquiries with empathy and patience.

adaptability: thrive in a dynamic environment.

empathy: understand and address customer needs effectively.

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  Secondary School, B.A

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  G-53, Vardhman Plaza-II, J-Block Community Centre, Rajouri Garden, New Delhi_-110027