Job Title: Customer Support ExecutiveCompany: Kotak Life InsuranceLocation:Interview Location: Mindspace, Malad, MumbaiWork Location: Raheja Titanium, Western Urban Rd, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai 400063 Role Overview:We are hiring dynamic and customer-focused professionals for Kotak Life Insurance's Customer Support & Cross-Sales Process. This role involves no cold calling all interactions are with existing customers. Key Responsibilities:Handle inbound and outbound calls from/to existing Kotak Life Insurance policyholders.Resolve customer queries and concerns related to their current life insurance policies.Identify customer needs and upsell additional life insurance products based on eligibility and suitability.Maintain high customer satisfaction while achieving monthly sales/cross-sell targets.Build long-term rapport and act as a trusted advisor to the customer base. Eligibility Criteria:Experience: Minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.Freshers: Graduate freshers with excellent communication and sales aptitude may also apply.Skills Required:Strong communication skills in Hindi and EnglishSales-oriented and customer-centric mindsetConfidence, energy, and the ability to build rapport quickly Salary & Benefits:In-Hand Salary: 17,000 per monthIncentives: Attractive performance-based incentives provided on meeting targets Shift Timings & Work Schedule:Shift: Regular day shiftWeekly Off: Sunday fixed off or rotational week off (as per company policy) Why Join Kotak Life Insurance?Work with one of Indias most trusted financial brandsNo cold calling sell to existing, warm customer baseGrow in a structured career path in financial servicesSupportive team environment and professional development opportunities Apply Now:Immediate interviews ongoing!If you're based in Mumbai and meet the criteria, kindly share your updated resume immediately with Sr. HR.Perfect for candidates who are: Looking for stability in the insurance/financial services sector Comfortable with calling and upselling Fluent in Hindi and English Located in Mumbai or nearby suburbsLet me know if you'd like this JD in PDF, email format, or with branding/styling for posting on job boards or social media.