Customer Support Executive Job Vacancies in Goa

Key Responsibilities:Customer Experience & Engagement Welcome and greet all visitors with warmth and professionalism, ensuring a strong firstimpression. Understand client requirements, preferences, and guide them through product ranges,materials, and finishes. Explain product features, design benefits, and customization options effectively. Coordinate with the Design and Sales teams to ensure seamless client handovers andtimely follow-ups. Ensure clients are comfortable during their visit - offering refreshments and maintaininga pleasant environment.Client Management & Lead Handling Capture all walk-in, call-in, and referral enquiries accurately in CRM or enquiry logs. Categorize and qualify leads based on their stage (walk-in, design consultation, quotation,and closure). Schedule and confirm client appointments for design or sales discussions. Maintain communication with potential clients through calls, messages, or emails fortimely follow-ups. Track client progress through the sales funnel and update the sales/design teamsaccordingly. Maintain confidentiality and professionalism while handling client information. Support the sales team in preparing or sharing basic information, brochures, orintroductory presentations.Showroom Presentation & Maintenance Maintain a neat, organized, and visually appealing showroom at all times. Ensure displays, lighting, and signage are functional and aligned with brand standards. Check that product samples, catalogues, and marketing materials are up to date andadequately stocked. Conduct daily opening and closing checks for showroom readiness. Coordinate any repairs, cleaning, or display updates with relevant vendors or internalteams.Operational & Administrative Coordination Maintain inventory of samples, marketing materials, and consumables. Support in planning and executing client meetings, presentations, and product demosessions. Coordinate with procurement, stores, and service teams for display or materialrequirements. Prepare daily/weekly reports on enquiries, client footfall, and showroom operations. Assist in planning in-centre events, collaborations, and marketing campaigns.Sales & Marketing Support Provide administrative and coordination support to the sales team for client follow-upsand documentation. Ensure all enquiry data is properly logged, tracked, and shared with relevant teammembers. Collect customer feedback post-visit and share insights to enhance the brand experience. Stay updated on new products, finishes, and company offerings to communicateeffectively with clients.Key Performance Indicators (KPIs): Customer satisfaction and feedback ratings. Number and quality of leads captured and converted. Accuracy of enquiry records and CRM data. Timeliness of follow-ups and client coordination. Showroom upkeep and brand presentation consistency.

As an Airport Ground Staff member, you will play a crucial role in ensuring a smooth and pleasant experience for passengers and airlines. Your primary responsibilities will include:- **Check-in Assistance**: You will help passengers with the check-in process, ensuring they have proper documentation and guiding them on luggage policies.- **Boarding Management**: You will assist in boarding procedures, making sure that passengers board the aircraft in an organized manner and checking their boarding passes.- **Customer Service**: You will provide information and support to passengers regarding flight schedules, gate changes, and any inquiries they may have, ensuring a positive experience.- **Luggage Handling**: You will manage the loading and unloading of luggage, ensuring that all baggage is handled carefully to prevent damage.- **Emergency Response**: You will be trained to respond to emergencies and assist in evacuating the terminal or aircraft if necessary, prioritizing passenger safety.To excel in this role, you should possess strong communication skills, as interacting with passengers and team members is essential. A friendly and positive attitude is important to create a welcoming environment. Attention to detail will help you manage tasks efficiently, while the ability to work under pressure is crucial during busy hours. A team-oriented mindset will allow you to collaborate effectively with colleagues. Candidates with a minimum education of 12th grade and 0 to 6 years of experience are encouraged to apply.

responsible for ensuring guest satisfaction by greeting, assisting, and addressing their needs, while also managing complaints and building rapport.