Sales & Service Executive (Furniture Industry)

Key Responsibilities:

Customer Experience & Engagement

 Welcome and greet all visitors with warmth and professionalism, ensuring a strong first

impression.

 Understand client requirements, preferences, and guide them through product ranges,

materials, and finishes.

 Explain product features, design benefits, and customization options effectively.

 Coordinate with the Design and Sales teams to ensure seamless client handovers and

timely follow-ups.

 Ensure clients are comfortable during their visit - offering refreshments and maintaining

a pleasant environment.

Client Management & Lead Handling

 Capture all walk-in, call-in, and referral enquiries accurately in CRM or enquiry logs.

 Categorize and qualify leads based on their stage (walk-in, design consultation, quotation,

and closure).

 Schedule and confirm client appointments for design or sales discussions.

 Maintain communication with potential clients through calls, messages, or emails for

timely follow-ups.

 Track client progress through the sales funnel and update the sales/design teams

accordingly.

 Maintain confidentiality and professionalism while handling client information.

 Support the sales team in preparing or sharing basic information, brochures, or

introductory presentations.



Showroom Presentation & Maintenance

 Maintain a neat, organized, and visually appealing showroom at all times.

 Ensure displays, lighting, and signage are functional and aligned with brand standards.

 Check that product samples, catalogues, and marketing materials are up to date and

adequately stocked.

 Conduct daily opening and closing checks for showroom readiness.

 Coordinate any repairs, cleaning, or display updates with relevant vendors or internal

teams.

Operational & Administrative Coordination

 Maintain inventory of samples, marketing materials, and consumables.

 Support in planning and executing client meetings, presentations, and product demo

sessions.

 Coordinate with procurement, stores, and service teams for display or material

requirements.

 Prepare daily/weekly reports on enquiries, client footfall, and showroom operations.

 Assist in planning in-centre events, collaborations, and marketing campaigns.

Sales & Marketing Support

 Provide administrative and coordination support to the sales team for client follow-ups

and documentation.

 Ensure all enquiry data is properly logged, tracked, and shared with relevant team

members.



 Collect customer feedback post-visit and share insights to enhance the brand experience.

 Stay updated on new products, finishes, and company offerings to communicate

effectively with clients.

Key Performance Indicators (KPIs):

 Customer satisfaction and feedback ratings.

 Number and quality of leads captured and converted.

 Accuracy of enquiry records and CRM data.

 Timeliness of follow-ups and client coordination.

 Showroom upkeep and brand presentation consistency.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Sales & Service Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  28 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Goa