We are hiring a Full-time Customer Support Representative to work in Day shift or in Night shift.
Key responsibilities areas:
- Ensure clients are serviced correctly and professionally
- Handling inbound calls, Whatsapp and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives quickly and proactively.
- Escalating customer feedback as required.
- Working with various internal teams to ensure prompt and accurate processing.
Skills & Abilities required:
- Minimum 1 year of relevant experience in a customer service role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- Excellent at excel / Google spreadsheet
- Ability to multi-task, prioritize, and manage time effectively
- Coordinate with teams to make sure that we provide accurate information to the customer
Working days : 6 working days with 1 day-off which may be during week
Experience : 1-6 years
Mandatory Language Fluency : English, Hindi
Day Shift (non changing): 9 am - 7 pm
Night Shift (non changing): 7pm - 7am
Salary: INR .00 - INR .00 per month
Email: info [@] goicar [.] in
Call: Nine 8 Six 0 Two 4times9 Zero
Experience : 0 - 6 Years
No. of Openings : 2
Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree
Role : Customer Support Executive
Industry Type : Hotel / Restaurant / Hospitality
Gender : [ Male / Female ]
Job Country : India