Customer Support Executive Female Graduate Jobs in Goa

As a Customer Support Executive, you will be responsible for providing excellent customer service to address inquiries and resolve issues. This includes answering phone calls, responding to emails, and assisting customers with product-related queries. Additionally, you will need to maintain accurate records of customer interactions and follow up on any unresolved issues in a timely manner. Strong communication skills, problem-solving abilities, and a customer-oriented mindset are essential for this role. A willingness to learn and adapt in a fast-paced environment is also crucial. A graduate degree is required for this position, and while prior experience is not necessary, a positive attitude and a commitment to delivering high-quality service are key expectations. This is a full-time position based in Goa, India, and will involve working from the office.

We are hiring a Full-time Customer Support Representative to work in Day shift or in Night shift. Key responsibilities areas:- Ensure clients are serviced correctly and professionally- Handling inbound calls, Whatsapp and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives quickly and proactively.- Escalating customer feedback as required.- Working with various internal teams to ensure prompt and accurate processing.Skills & Abilities required:- Minimum 1 year of relevant experience in a customer service role.- You possess excellent interpersonal as well as written and verbal communication skills.- Excellent at excel / Google spreadsheet - Ability to multi-task, prioritize, and manage time effectively- Coordinate with teams to make sure that we provide accurate information to the customerWorking days : 6 working days with 1 day-off which may be during weekExperience : 1-6 yearsMandatory Language Fluency : English, HindiDay Shift (non changing): 9 am - 7 pmNight Shift (non changing): 7pm - 7amSalary: INR 12000.00 - INR 18000.00 per monthEmail: info [@] goicar [.] in Call: Nine 8 Six 0 Two 4times9 Zero