Customer Service Representative Graduate Jobs in Mohali

About the RoleWe are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy.Provide accurate, timely, and effective solutions to customer issues.Maintain a high level of product knowledge to assist customers efficiently.Record and document customer interactions in CRM systems.Collaborate with internal teams to ensure smooth issue resolution.Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.Work in rotational shifts, including night shifts as per business requirements.RequirementsExcellent verbal and written English communication skills clear, fluent, and confident.Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.Strong problem-solving skills and a proactive, customer-first attitude.Willingness to relocate to Mohali (for non-local candidates).Flexible to work in rotational shifts (24/7 environment).

Handle and respond to customer emails, providing updates as needed (Drayage Shipment).Manage load acceptance and appointment bookings via email.Provide customers with ETA updates.Possess knowledge of tracking and tracing shipments.Proficient in using TMS (Transportation Management Systems).Experience in handling drayage shipments.Strong verbal and written communication skills.Excellent problem-solving and decision-making abilities.Understanding of the trucking industry.Maintain attention to detail and accuracy.Ability to multitask and prioritize tasks effectively.Prior experience in logistics customer service is required.Worked in Canada base trucking company.Having a good knowledge of Drayage Shipment.Having knowledge of Rail Terminals.

Customer Service Associate Job Responsibilities: Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.

Greetings for the day!We are immediately hiring for the role of Customer Care Executive (agent level)Job Location- Mohali (Industrial Area Phase 8), Punjab (Strictly work from office)Key Roles & Responsibilities Understand customer queries and respond to it ensuring that all queries/concerns are answered. Answers their questions in a clear and concise manner using full sentences without grammatical and spelling errors. Respond to customers in the prescribed format given by the client.Process Type: International Non-Voice (chat plus email) premium process.Pay Structure Freshers (graduates) - Up to 3 LPA + 10 %gross as incentives. Experienced - Up to 3.7 LPA + 10 % gross as incentives.Eligibility Excellent English communication skills required (both spoken and written). Any graduates or student pursuing graduation can (with NOC from college) can apply. Candidate must be willing to join on immediate basis. As we only conducting face to face interviews at the moment so the candidate must be willing to visit us at our office in Mohali, no telephonic or virtual interviews will be taken.

Urgent Requirement candidates for international bpo jobsQualification graduationEnglish Speaking fluent5 days workingNight shift JobCab facilities

We are looking for experienced as well as experienced & qualified FREIGHT BROKER for our US based logistics company with excellent communication skills, Goals to achieve & Good knowledge of communicating with shippers, customers and drivers.Generate leads and attract new prospects and develop a sales pipeline of shippers.Identify and select reputable and safe carriers to insure the highest quality service for accounts and their shipping lanes.Provide customers with shipping quotes.Knowledge of POWER DAT, TRUCK STOPAssist to prepare carriers for loads.Collaborate with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.Maintain communication with customers and carriers on transit times, appointment times and current locations of trucks in transit. Verify when deliveries were made.Maintain current knowledge of freight carrier services and be effective in attracting new customers and ensuring customer retention.Required Experience, Skills and QualificationsGood written and verbal communication skills are essential.Salary: INR 18,000.00 - INR 25,000.00 per monthJob Location: MohaliJob Types: Full-time

Job Description For Telesales/Telecallers Executive:Job Opening with Deep Ayurveda, We require a young and dynamic Tele Sales Executive for its online sales operation. Candidate having experience in telecalling and managing online customer queries related to our products and services. The candidate should be fluent in English and the local language and have good communication skills to close the sale.Key Responsibilities:Responsible for handling inbound & outbound calls and regular follow up on leads assigned.Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.Selling wellness products over the phone and achieve the targeted sales numbers & value, set quality parametersUnderstand the Customer requirements and Explaining the product features in detail and how to use the wellness packages.Address all the issues / grievances of customers and provide the right customer experience.Capture the insights from customer interactions and share it with the internal team.Strictly adhere to the process requirementsSkill and Competencies required:Business Knowledge Process KnowledgeWellness Product KnowledgeCustomer OrientationLanguage skills English / Regional languageTelemarketing / Selling SkillsBasic computer skills MS Excel, WordBehavioral:Values Integrity / Honesty / RespectCommunication Oral & Written skills / ListeningExecutive PresenceBusiness / Telephone EtiquetteInfluencing SkillsEmpathySelf-driven / InitiativeAbility to manage stressWillingness to learnExperience:Minimum 1-2 years experience in Sales of ayurvedic pharma products, OTC, Ayurveda medicine.Job Type: Full-timeJob Location: MohaliSalary: 15k-18k per month + Variable monthly, Quarterly, and Yearly incentive.

Customer Service Representatives required for morning to evening shift with fixed Sunday off. Benefits: Medical, PF,ESI, GPA, Gratuity etc.

Hiring for International processDesignation- Customer Care RepresentativeJob Location- Panchkulashift: Rotational/ 5 days working

Hiring For BPO (Voice & Chat process)Work from office onlyLocation- Mohali, ChandigarhGood communication skills requiredQualification- Min 12th & aboveSalary- 18k to 30kInterested can contact