Customer Service Representative Graduate Experience Jobs in Bangalore

Looking for customer Support executive(Healthcare Process)Salary upto 4.5LPAHealthcare Process.Purely customer Support - No SalesRotational Shifts(With Night Shift Allowance)Free Meals during shift5 days works,2 Weekly offDoorstep pick and Drop Facility

Company Name - TechbridgeTitle: Customer Support Executive for UK shiftLanguages Preferred - English & Hindi only.Timings : 1:30 PM - 10:30 PM.Location - 79 11th Main road Malleshwaram. Bangalore 560 003Summary:To provide prompt, efficient, and friendly support to customers, ensuring their satisfaction and retention. Responsibilities:Answering Inquiries: Responding to customer inquiries via various channels (phone, email, chat, etc.). Troubleshooting: Identifying and resolving technical issues or problems customers encounter. Providing Solutions: Offering solutions and guidance to customers, ensuring they understand how to use products or services effectively. Product Knowledge: Maintaining a strong understanding of products and services offered by the company. Documentation: Maintaining accurate records of customer interactions and issues. Escalation: Knowing when and how to escalate complex issues to higher levels of support.Feedback: Collecting and reporting customer feedback to improve products and services. Order Processing: Handling order-related inquiries, cancellations, and returns. Skills Required: Minimum Graduates with 6 months to 1 year of experience in International Voice Process, either in Customer Support or SalesCommunication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customersMust be willing to take English Proficiency Test with minimum 75% passing marks. Only then offer letters will be rolled out.

Job Description - TECHNICAL SUPPORTShift timing: Complete Night Shift (5.30 PM & 10.30 PM)Skill: Excellent communication skills (Mandatory), Customer support, Storage (NAS, SAN),Virtualization (VMWare, Hyper-V),Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP NetworkingRequired Qualifications and Experience:Bachelor's Degree in IT, Computer Science, or other related fields1+ years of technical support experience in Storage and/or Virtualization, Backup, Linuxserver, Windows serverCreative problem solvingStrong aptitude for learning new technologiesGood verbal and written communication and interpersonal skills.Preferred Skills:Skilled in two of following technologiesStorage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / LinuxServer, Windows Server, TCP/IP NetworkingResponsibilities and Duties: You will provide in-depth technical support to customers, and field support staff,focused on diagnosing, troubleshooting, repairing, and debugging NetApp products.Support incidents can range from various hardware and/or software issues with NetAppstorage systems and solutions, to multi-system, multi-vendor, and multi-networkinteroperability issues. Essentially you - Provide Remote technical support to enterprise customer on NetApp Storage platformthrough Zoom/Call/Email/Chat Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networkingissues Reproduce issues by re-creating scenarios in a lab environment Collaborate with or escalate cases to other Technical Support Engineers and/orEscalation Engineers when the problem is too complex or falls out of your specific areaof expertise to quickly facilitate solutions for customers Create new knowledge base articles to share information and best practices for reuse Carefully cultivate your expertise by attending technical trainings, collaborating withother TSEs, completing lab tasksFor More details Contact : +91 9611984620

Answering questions about a company's products or services.Processing orders and transactions.Resolving issues and troubleshooting technical problems.Delivering information about a company's offerings.Providing proactive customer outreach.Handling customer complaints.Collecting and analyzing customer feedback.

Position: Customer Support ExecutiveLocation: BangaloreWe are seeking a dedicated Customer Support Executive to join our team in Bangalore. As the main point of contact for student queries regarding our online baking courses, you'll play a crucial role in ensuring immediate issue resolution. Familiarity with the website's backend is essential to address and troubleshoot efficiently. If you have a passion for customer satisfaction, excellent communication skills, and the ability to grasp technical aspects, we'd love to hear from you.

We are currently seeking enthusiastic individuals to join our team for a calling project centered around Australia. As a team member, your primary responsibility will be to engage with Australian clients via phone calls and effectively communicate the purpose and benefits of our services/products.Responsibilities:Make outbound calls to Australian clients based on provided leads or lists.Introduce our services/products and articulate their value proposition clearly and persuasively.Build rapport with potential clients and address any inquiries or concerns they may have.Provide accurate information and assist in resolving customer issues or complaints.Maintain detailed records of each call, including outcomes and next steps.Achieve daily/weekly targets for calls made and successful conversions.Collaborate with team members and share insights to enhance calling strategies.Requirements:Excellent verbal communication skills, with a neutral or Australian-accented English proficiency.Strong interpersonal skills to establish and maintain positive customer relationships.Ability to effectively convey product/service information and handle objections.Prior experience in telemarketing, sales, or customer service is preferred.Familiarity with Australian culture, business practices, and consumer preferences is advantageous.Goal-oriented mindset with a drive to meet and exceed targets.Good organizational skills to manage call records and follow-up activities.Availability to work during Australian business hours, adjusting for any time zone differences.Join our dynamic team and contribute to our success in effectively reaching out to the Australian market. If you are motivated, possess excellent communication skills, and thrive in a target-driven environment, we encourage you to apply.

We're hiring Customer Service Representatives in Bangalore. Responsibilities include providing exceptional service, resolving customer inquiries, and ensuring satisfaction. Requirements include fluency in English and Hindi, graduation preferred, and a minimum of 6 months of prior customer service or related experience. Responsibilities involve handling customer inquiries through various channels, providing accurate information, resolving complaints, maintaining professionalism, documenting interactions, and collaborating with the team. If you have excellent communication skills, a customer-centric approach, and meet the requirements, apply now for this position.

We Are Hiring For One Of The Leading BpoCompletely WfoPosition: Customer Care Executive.Qualification: Graduate.Exp: 1 Year Or More From Any Bpo As A Customer Service.Age Limit: Less Than 28 Years.Preferred Language: Very Good Fluency In English And Hindi.Shift: Day Shift With Rotational Week Off.Salary: Between 3.7 To 4.2Lpa Ctc.Mode Of Interview: F2F.Location: Whitefield, Bangalore.Skills: Good Communication, Confidence Level.Process: Domestic Inbound Process For Automobile.Job Role: Resolving The Queries Of The Customers.No. Of Openings: 15.Preferred Immediate Joiners

Greetings from Joulestowatts!!!We are hiring for International voice process for TOP MNC company@ Vikhroli, Mumbai.Interview rounds CX Screening >> Versant (58 & above) >> CD >> OpsLocation - Return to office (work from office mandatory) therefore Mumbai/Bangalore based candidates ONLY.Shift time - UK Shifts & Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)Fully vaccinatedEducation - Graduates & Undergraduates ( with International Voice Exp ) Flexible to switch activities and roles internally within process and within the deal/project.Job description: International Voice ProcessResponsibilities:Should solve routine problems, largely through precedent and referral to general guidelines.Should interactions are within Candidate team and direct supervisorWill be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate workNeed to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersRequired to help in the overall team's workload by managing Candidate deliverables and help the teamWill be an individual contributor as a part of a team, with a predetermined focused scope of workCheck List1.Should be flexible to work in rotational & night shifts2.Both ways(Pick and drop) free cab facilities will be provided. 3.Willing to Work from the office and C2H roles.4.Candidate Should have all The Educational Documents ( 10th marks sheet , 12th marks sheet ,Graduation all Semester Marks Cards along With Board Certificate , 5.Should have Pan Card And Aadhar Card( Must be matching with educational documents)

Handling inbound or outbound calls and emails candidate must have international support experience

Responsibilities: Customer Care II Problem Solving Managing incoming calls and customer service inquiries Provide information about products and services, take/cancel orders, and record details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken Follow up to ensure that appropriate actions are taken on customer requests Refer unresolved customer grievances or special requests to designated departments for further investigation

We are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skil

Sales and marketing executive good knowledge of sales, marketing experience, medical representative hard worker

Identifying and assessing a customers needs to ensure they are satisfied.Speaking with customers via email, live chat, on the phone,Keeping detailed records of customer interactions and being in charge of customer account details.Following your companys communication procedures and policies.Utilizing technology to handle a high volume of calls.Eligibility criteria:- Must be a graduate from a recognized university.- Minimum 6 months to 1+ years of Customer service experience.- Fluent in English & Hindi Communication (mandatory). - Willing to work from the office.- Must be comfortable with rotational shifts and a week off.Package - As per current industry standards + Performance based incentives + Other allowances.

Job Brief:You will be the face of Ditto interacting with our users directly. You will understand their requirements and recommend policies or features that are best suited for them. You will be hand-holding our users in their insurance buying journey.The medium for interaction with customers will be via WhatsApp/Chat.Also, if you are not from an insurance background, we have a rigorous two-month training program to get you up to speed.Requirements:Excellent communication and interpersonal skills.Accuracy and attention to detailGood command of English.Basic computer knowledge and good typing skills are necessary.Ability to communicate, present and influence effectively.Comfortable working in shifts(10 am - 7 pm/ 12pm - 9pm) and working from the office.Perks:Opportunity to lead new sales initiativesComprehensive health insurance CTC: 4-5LPAOffice Address : 175/176 Billekahalli, BG Road, Bengaluru, Karnataka 560076

Chat agents communicate with customers through calls to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, its important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience. Duties and Responsibilities:. Receive and Promptly Respond to Customer Queries. Learn About New Services. Develop Customer Service Solutions. Identify Possible Website ErrorsSkills and Qualifications:. Graduate. Good communications skills & etiquette is preferred. Should have good experience in customer service. Problem-solving skillsTools:. Live chat software (such as Zendesk Chat, Kayako, Front, or Nextiva). Email software and services (such as Outlook, MailChimp, or Gmail)

Manage large amounts of incoming and making outgoing calls. Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand Identify and assess customers .Should know: English, Hindi fluently Day shift job

Upselling, Cold calling, Cross calling, Voice Process.

Clients interaction describing opportunities, through different means ofcommunication, which may involve face to face interaction through video conferencingor maybe through any messaging platform or the regular voice calls. Engage with clients to arrange the placement and design they have agreed on andensure an ongoing relationship. Making sure clients understand the opportunity and ensure the queries are solved. Communicate with a target audience to build and develop client relationships. Maintain and update client database. Develop relationships with key stakeholders, both internal and external. Organize and attend events such as conferences, seminars, receptions and exhibitions.

Application Engineer (Bangalore, India)Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance in a sustainable way, drive their business forwardand along the way, shape the industry and progress that will benefit humankind in the exciting years ahead.Headquarters being in Sweden, we are a manufacturing company with about 24,000 employees worldwide and is currently looking for a Application Engineer for the Bangalore Location.Duties and responsibilities To study the EAR(Engineering action request), customer drawing/technical specification, seal selection and make the proposal drawing for potential customers. Follow up on proposal with customer for approval . During proto development, to support the seal installation. In case of any seal failure, to study & find out the possible reasons. Sending the failure analysis report taking guidance from experts. Customer Technical training Visiting the customers along with CSR as & when required To handle the projects & maintaining the project report. To keep track of customer & supplier drawings, standards, quotes etc. Participate in promotional activities like exhibition, technical seminars etc. To promote new seals in our customer application. To participate in technical seminars. For any other duties as and when assigned.Profile Bachelor of Engineers in Mechanical. Exp in hydraulics industry / seal business for minimum of 3 - 4 years. Knowledge in Siemens NX & AutoCad is must. Knowledge in MS office applications Experience in new product development will be added advantage Willingness to travel across India (depending on the segment/customer base) frequently or as & when required. Excellent Customer Focus and a good understanding of Total Customer Satisfaction.

Role and Responsibility Customer Service Executive? Inbound calling for customer service.? Identify and assess customers needs to achieve satisfaction.? Build sustainable relationships and trust with customer accounts through open and interactivecommunication.? Provide accurate, valid and complete information by using the right methods/tools.? Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution.? Keep records of customer interactions, process customer accounts.? Follow communication procedures, guidelines and policies.? Take the extra mile to engage customers.Sales ExecutiveRole and Responsibility Sales Executive? Identifies business opportunities by identifying prospects.? Sells products by establishing contact and developing relationships with prospects,recommending solutions.? Outbound calling on data collected through lead generation activities / secondary data sources.? Daily follow-ups on older leads and work on new leads.? Maintains quality service by establishing and enforcing organization standards.? Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

Upselling, Cold calling, Cross calling, Sales executive