Technical Support - Remote

Job Description - TECHNICAL SUPPORT

Shift timing: Complete Night Shift ( PM & PM)

Skill: Excellent communication skills (Mandatory), Customer support, Storage (NAS, SAN),

Virtualization (VMWare, Hyper-V),

Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Required Qualifications and Experience:

Bachelor's Degree in IT, Computer Science, or other related fields

1+ years of technical support experience in Storage and/or Virtualization, Backup, Linux

server, Windows server

Creative problem solving

Strong aptitude for learning new technologies

Good verbal and written communication and interpersonal skills.

Preferred Skills:

Skilled in two of following technologies

Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux

Server, Windows Server, TCP/IP Networking

Responsibilities and Duties:

● You will provide in-depth technical support to customers, and field support staff,

focused on diagnosing, troubleshooting, repairing, and debugging NetApp products.

Support incidents can range from various hardware and/or software issues with NetApp

storage systems and solutions, to multi-system, multi-vendor, and multi-network

interoperability issues. Essentially you -

● Provide Remote technical support to enterprise customer on NetApp Storage platform

through Zoom/Call/Email/Chat

● Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking

issues

● Reproduce issues by re-creating scenarios in a lab environment

● Collaborate with or escalate cases to other Technical Support Engineers and/or

Escalation Engineers when the problem is too complex or falls out of your specific area

of expertise to quickly facilitate solutions for customers

● Create new knowledge base articles to share information and best practices for reuse

● Carefully cultivate your expertise by attending technical trainings, collaborating with

other TSEs, completing lab tasks

For More details Contact : +91

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  Graduate (B.Tech/B.E)

• Role

  Technical Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home