Technical Support - Remote

Bezalel and Aholiab Private Limited

job description - technical support

shift timing: complete night shift ( pm & pm)

skill: excellent communication skills (mandatory), customer support, storage (nas, san),

virtualization (vmware, hyper-v),

enterprise backup, unix / linux server, windows server, tcp/ip networking

required qualifications and experience:

bachelor's degree in it, computer science, or other related fields

1+ years of technical support experience in storage and/or virtualization, backup, linux

server, windows server

creative problem solving

strong aptitude for learning new technologies

good verbal and written communication and interpersonal skills.

preferred skills:

skilled in two of following technologies

storage (nas, san), virtualization (vmware, hyper-v), enterprise backup, unix / linux

server, windows server, tcp/ip networking

responsibilities and duties:

● you will provide in-depth technical support to customers, and field support staff,

focused on diagnosing, troubleshooting, repairing, and debugging netapp products.

support incidents can range from various hardware and/or software issues with netapp

storage systems and solutions, to multi-system, multi-vendor, and multi-network

interoperability issues. essentially you -

● provide remote technical support to enterprise customer on netapp storage platform

through zoom/call/email/chat

● resolve ontap os, nfs, cifs, fc, iscsi, snapmirror, oncommand and networking

issues

● reproduce issues by re-creating scenarios in a lab environment

● collaborate with or escalate cases to other technical support engineers and/or

escalation engineers when the problem is too complex or falls out of your specific area

of expertise to quickly facilitate solutions for customers

● create new knowledge base articles to share information and best practices for reuse

● carefully cultivate your expertise by attending technical trainings, collaborating with

other tses, completing lab tasks

for more details contact : +91

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  B.E, B.Tech, M.C.A

• Role

  Technical Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home