Technical Support - Remote

Bezalel and Aholiab Private Limited

Job Description - TECHNICAL SUPPORT

Shift timing: Complete Night Shift ( PM & PM)

Skill: Excellent communication skills (Mandatory), Customer support, Storage (NAS, SAN),

Virtualization (VMWare, Hyper-V),

Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Required Qualifications and Experience:

Bachelor's Degree in IT, Computer Science, or other related fields

1+ years of technical support experience in Storage and/or Virtualization, Backup, Linux

server, Windows server

Creative problem solving

Strong aptitude for learning new technologies

Good verbal and written communication and interpersonal skills.

Preferred Skills:

Skilled in two of following technologies

Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux

Server, Windows Server, TCP/IP Networking

Responsibilities and Duties:

You will provide in-depth technical support to customers, and field support staff,

focused on diagnosing, troubleshooting, repairing, and debugging NetApp products.

Support incidents can range from various hardware and/or software issues with NetApp

storage systems and solutions, to multi-system, multi-vendor, and multi-network

interoperability issues. Essentially you -

Provide Remote technical support to enterprise customer on NetApp Storage platform

through Zoom/Call/Email/Chat

Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking

issues

Reproduce issues by re-creating scenarios in a lab environment

Collaborate with or escalate cases to other Technical Support Engineers and/or

Escalation Engineers when the problem is too complex or falls out of your specific area

of expertise to quickly facilitate solutions for customers

Create new knowledge base articles to share information and best practices for reuse

Carefully cultivate your expertise by attending technical trainings, collaborating with

other TSEs, completing lab tasks

For More details Contact : +

• Experience1 - 4 Years
• No. of Openings5
• EducationB.E, B.Tech, M.C.A
• RoleTechnical Support Executive
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Home