Customer Service Manager Graduate Experience Jobs in Pune

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

1. BE/ B. Tech/Diploma in Mechanical Engineering streams 2. 4-6 years of experience, with at least 3 years experience in Aerospace part Machining. 3. Should Knowledge of Programming in Heidenhain/ Siemens/ Fanuc control4. New tool trials, Life Monitoring, Process improvements by using different strategy.5. Drawing Reading and Understanding, Process, Cutting Parameter and Tool Selection6. Troubleshooting related to tool and its remedy7. Weekly and Monthly Report Generation8. Demonstrated management skills including organization, problem-solving, prioritizing, communication, documentation, leadership, motivational and cooperative team management. 9. Technical aptitude ability to research, understand, and communicate concepts associated with a given technology. 10. Proficient in using MS Office applications (Word, Excel, PowerPoint)11. Willing to Relocate to Pune.

Skills & Persona:Graduate with 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.Upto 30 years of ageExcellent communication skills in the local language and elementary English2 wheeler and Driving License is mandatory

Hiring for *Project Manager* Company: MadhubanWebsite: https://www.madhuban.biz/Location: Shivajinagar, Pune 411016Salary: 10 LPA - 12 LPAExperience: 3-4 years (Experience in Real Estate industry preferred)Qualification: GraduateWe are seeking an experienced Project Manager to oversee and manage on-site installation, testing, and commissioning of mechanical instrumentation systems. The ideal candidate will have experience in the real estate industry and a strong background in project management.Key Responsibilities:- Manage on-site installation, testing, and commissioning of mechanical instrumentation systems.- Troubleshoot and resolve complex technical issues.- Ensure proper calibration, configuration, and integration of mechanical instruments.- Conduct regular site inspections to ensure quality and safety standards.- Monitor and control project costs, timelines, and budgets.- Utilize Critical Path Method (CPM) and Work Breakdown Structure (WBS)- Conduct site surveying and analysis.*Preferred Candidate:*Only Male candidates with 3-4 years of experience in the Real Estate industry are preferred for this role.Interested Candidates Can Share Their Resume On WhatsApp At 7758003725Thanks & Regards,Senior HR Nusrat Khan

Responsibilities:Handle inbound and outbound customer calls and emails.Process customer orders accurately and efficiently.Provide information to customers regarding product availability, pricing, and delivery.Resolve customer inquiries and complaints in a timely and professional manner.Maintain accurate records of customer interactionsQualifications:High school diploma or equivalent.2+ years of experience in customer service or a related field.Excellent communication and interpersonal skills.Strong attention to detail and accuracy.Proficiency in using customer service software and Microsoft Office Suite.Experience in the agriculture industry is a plus.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.Be a part of a dynamic and growing company.

Job Openings for 2 Sales Jobs with minimum 2 Years Experience in Hyderabad,Pune,Chennai, having Educational qualification of : Diploma, B.Tech with Good knowledge in Electrical / Mechanical / Instrumentation / Mechatronics,Machine Maintenance,Field Service,Direct Sales,Preventive Maintenance,Communication Skills,Customer Management etc. Experience in Paint Industry / Mechanical Seal Industry / Pump Industry / Rotating Equipments will be preferred

We, at Pric Technology Private Limited , are seeking a passionate and technically adapted individual to join our team as a Creator Success Associate. In this role, you will play a pivotal role in providing technical support, handling queries, marketing support and ensuring the success and satisfaction of our creators.At Pric Technology Private Limited , our mission is to empower creators by providing them with innovative tools and resources to excel in the digital world. As a Creator Success Associate, you will play a crucial role in our team, contributing to our day-to-day efforts and driving the growth of our creator network. This job will provide you with hands-on experience in creator acquisition within the fast-paced startup ecosystem, working alongside a talented and passionate team.Responsibilities:1. Serve as the main point of contact for all technical support queries from our creators.2. Addressing queries and actively participating in and contributing to all relevant WhatsApp groups, fostering a sense of community among our creators.3. Collaborate with creators to understand their goals and challenges.4. Provide marketing support to creators, assisting with the creation of graphics and promotional materials.5. Facilitate broadcasting, ensuring creators are equipped with the necessary tools and resources for effective broadcasts.

Primary Responsibilities:Process Management & Improvement - 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management - 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery - 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Experience 10++ years . 5 + yrs in people management Mandate experience in Claims Should be ok with US shifts.

Business Development: Identify and pursue potential corporate clients by prospecting, cold-calling, networking, and utilizing other sales strategies. Generate leads and follow up on inquiries to establish new business relationships. Client Relationship Management: Build and maintain strong relationships with existing corporate clients. Understand their travel needs, preferences, and budgets to provide personalized travel solutions and excellent customer service. Sales Presentations: Prepare and deliver compelling sales presentations to potential clients, highlighting the benefits of the company's corporate travel services and how they can meet the specific needs of each client. Proposal Preparation: Collaborate with the operations and pricing teams to create customized travel proposals that align with clients' requirements while ensuring profitability for the company. Market Research: Stay informed about industry trends, competitor activities, and corporate travel market dynamics. Utilize market insights to develop effective sales strategies and stay ahead of the competition. Travel Policy Consultation: Advise corporate clients on travel policy best practices, cost-saving measures, and travel risk management solutions.Qualifications and Requirements: Bachelor's / Masters degree in Business, Sales, Marketing, or a related field. Proven track record in corporate travel sales, with a successful sales history. Candidates with field sales experience of working with renowned hotel chain in Pune would be preferred Strong communication and interpersonal skills to effectively engage with clients and colleagues. Excellent negotiation and presentation abilities. Knowledge of the Punes corporate market and all major industrial areas in and around Pune Ability to work independently and as part of a team.

We are looking for 1 Sales Associate Post in Swargate, Pune, Maharashtra,Hard working ., with deep knowledge in Hard working . and Required Educational Qualification is : Other Bachelor Degree

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.

Job descriptionRoles and ResponsibilitiesResponsible for business deliverables for driving sales and achieving business targetsResponsible for the supervision, direction and coordination of the day-to-day operations at the centrePlanning and coordinating daily work assignments and operationsHandling front desk activitiesTo constantly monitor the level of service quality at the centre and devise strategy to improve any shortfallsTo ensure client satisfaction and maximize salesTo work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clientsEnsuring doctors and nutritionists follow stipulated best practicesEnsure all documentation, record keeping is completed by self and the teamCoordinating all aspects of patient care with the appropriate team membersTo interact with patients/clients visiting at the centre and make them comfortableEnsuring quality service to each clientTo motivate the team for daily and monthly targets & maintain discipline amongst teamMonitoring and maintaining high standards of service and hygiene.Managing and regulating stocks and suppliesof herbs and nutritional foods.Checking and securing cash receipts.Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.Budgeting to ensure maximum profitability of the operation.Escalating requests for repairs and other centre needs/issuesEnsuring client satisfaction by providing fast and efficient serviceWork honestly and sincerely towards achieving the targets of the organizationEnsure regular maintenance of doctor and nutritionists cabins.Ensure the clinic has all regulatory permits and certifications as required.Required Candidate profileGraduate or higherStrong sales and customer service attitude and experienceStrong communication skills in Englis

URGENT HIRING IN PUNELOCATION- LOHEGAON,PUNEThis isn't the role for those looking for a 9-5 job; this is the role for people who are serious about building a rewarding career in Real Estate Sales! It will involve after hours and weekend appointments.JOB DESCRIPTION:1) Responsible for generating sales with existing clients and developing opportunities with new clients.2) Manage your client base through follow up on leads for existing and new clients. Sending out details of new projects to people in your database. 3) Proper FOLLOW-UP On a Timely Basis .4) Schedule and conduct weekly client appointments, and converting these clients into customers.5) Proper Knowledge of GOOGLE SHEET is a must,and mainting a proper update of site visit is a must..6) Need to drive your individual sales targets,and achieve the targets set out by the company.7) Lead generation on an individual basis as and when required by the company.

1. Excellent interpersonal and communication skills.2.Building and maintaining profitable relationships with key students.3. Resolving student complaints quickly and efficiently.4. A team player with leadership skills.5. Maintain a positive attitude focused on students satisfaction.

Maintain relationship with guest should 2 to 3 years experience in guest relationship executive

Must have experience of min 6 Month as a TL in BPO Industry.Should have basic knowledge of MS- ExcelAwareness of Telecom and BPO IndustryShould worked on attrition and shrinkage reportsAttrition Formula , Shrinkage FormulaTeam Management SkillsContactHR Mugdha

Business / Customer:-Articulate/ communicate in a manner which is understood by clients / endusers.Connect with the customer & provide highest level of satisfaction to the customer.Effectively communicate information on products/services or trouble shoot issues within the specified time frames as agreed upon with the contract owner, in a manner that is understandable by the end User/ customer.Connect with the contract owner & provide highest level of customer satisfaction.Strive to understand and resolve issues/queries at the first instant.New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support, Authorisations, Binding, quotes and Policy Issue, multiple levels of coding, Agency , broker and Vendor support such as Respond to queries, commision calculations & Pay out, contract renewals, Agent licensing,.Policy owner services:Change endorsements, cancellations, product conversions, coverage extensions, and call handling, disbursements, Reserve Management, Suspense management, repayments, over payents, funds file management, return payments, withdrawals, rconciliations, wire trasnfers, ACH handing, respond to queries via calls or email regarding any of the indicative trasactions listed aboveClaims management Claim registration through calls or emails related to First notice of loss, workers compensation, death claims, medical bill review, medical coding, disability claims, surveyor document review, trasncription, Investigation, Assignments, Fraud management, Legal documents, invoices, Appeals,, TAx compliance.Statutory and Legal reporting requirements, identify and manage exceptions.Project / Process::For Data processes:Achieve process Service Level Agreements / metrics productivity and quality targets within the established timelines.Ensure process guidelines are followed and met as documented.

Primary Responsibilities: Assistant Vice President Process Management & Improvement -1) Drive & achieve productivity enhancements. 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns. 3) Responsible for scoping, identifying new areas of work. 4) Oversee migration & stabilization of new processes. 5) Periodically review process & regulatory requirements and ensure compliance. 6) Review FTE requirements, shift plans & capacity planning. 7) Initiate, Execute & Facilitate process improvement initiatives/projects. 8) Lead Org wide projects across locations. 9) Integrate domain knowledge & business understanding to create superior solutions for the client. 10) Must clear at least one certification a year. People Management -1) Conduct regular meetings with process managers & resolve concerns. 2) Conduct skip level meetings with team members & resolve escalations. 3) Own rewards & recognition schemes for assigned processes/teams. 4) Oversee L&D trainings for self & process managers. 5) Oversee staff domain certifications. 6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines. 7) Liaise with recruitment team for recruiting new team members. 8) Identify & facilitate movements within the division for Process Managers. Customer Service & SLA Delivery -1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes. 2) Manage client relationships and escalations. Strategic Initiatives -1) Explore opportunities to move processes to the GSC satellite office. 2) Participate in special projects/organization wide initiatives. Work Experience:1) Minimum 15 years of experience in the ITES sector. 2) Minimum 8-10 years of experience in a managerial role. 3) Relevant UK F&A/Insurance experience for F&A processes only4) Prior work experience in UK/US P&C Insurance domain.

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.Run the team Take quick and responsible calls. manage the team and support the team Run the show start to end with full responsibility.