Array ( [0] => customer-service-manager [1] => pune ) Top Customer Service Manager Female Jobs in Pune for Graduate
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Customer Service Manager Female Graduate Jobs in Pune

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Female - Urgent Requirement For Customer Service Manager

Trucktek Pvt Ltd

  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Baner Pune
Good Communication Skills Customer Retention Customer Relationship
We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.
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Relationship Manager (Female Candidates Preferred)

Weekly Fruits

  • 0 - 6 yrs
  • 3.5 Lac/Yr
  • Pune
Customer Relationship Customer Service BFSI Interpersonal Skills HNI Acquisition
Sales profileSales of financial products
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Opening For Customer Relationship Manager (Female Only)

UNNATI VEHICLES PVT LTD

Customer Relationship Customer Care Customer Service Customer Support Customer Handling Communication Advisor
R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.
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Customer Relationship Manager (Female)

Dhone Ford

  • 4 - 6 yrs
  • 5.0 Lac/Yr
  • Pune
Customer Relationship MS CRM Customer Service Operations
Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.
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Jobs by Related Category

Center Manager (Female)

Anjali Mukerjee Health Total

Direct Sales B2c Sales Center Manager Customer Service Manager
Job descriptionRoles and ResponsibilitiesResponsible for business deliverables for driving sales and achieving business targetsResponsible for the supervision, direction and coordination of the day-to-day operations at the centrePlanning and coordinating daily work assignments and operationsHandling front desk activitiesTo constantly monitor the level of service quality at the centre and devise strategy to improve any shortfallsTo ensure client satisfaction and maximize salesTo work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clientsEnsuring doctors and nutritionists follow stipulated best practicesEnsure all documentation, record keeping is completed by self and the teamCoordinating all aspects of patient care with the appropriate team membersTo interact with patients/clients visiting at the centre and make them comfortableEnsuring quality service to each clientTo motivate the team for daily and monthly targets & maintain discipline amongst teamMonitoring and maintaining high standards of service and hygiene.Managing and regulating stocks and suppliesof herbs and nutritional foods.Checking and securing cash receipts.Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.Budgeting to ensure maximum profitability of the operation.Escalating requests for repairs and other centre needs/issuesEnsuring client satisfaction by providing fast and efficient serviceWork honestly and sincerely towards achieving the targets of the organizationEnsure regular maintenance of doctor and nutritionists cabins.Ensure the clinic has all regulatory permits and certifications as required.Required Candidate profileGraduate or higherStrong sales and customer service attitude and experienceStrong communication skills in Englis
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