AVP

Skywings Advisors Private Limited

primary responsibilities: assistant vice president

process management & improvement -

1) drive & achieve productivity enhancements.

2) own weekly/monthly management reports & highlight relevant gaps &/or concerns.

3) responsible for scoping, identifying new areas of work.

4) oversee migration & stabilization of new processes.

5) periodically review process & regulatory requirements and ensure compliance.

6) review fte requirements, shift plans & capacity planning.

7) initiate, execute & facilitate process improvement initiatives/projects.

8) lead org wide projects across locations.

9) integrate domain knowledge & business understanding to create superior solutions for the client.

10) must clear at least one certification a year.

people management -

1) conduct regular meetings with process managers & resolve concerns.

2) conduct skip level meetings with team members & resolve escalations.

3) own rewards & recognition schemes for assigned processes/teams.

4) oversee l&d trainings for self & process managers.

5) oversee staff domain certifications.

6) ensure completion of process certifications by all staff (process managers, team leads & associate) within pre-defined timelines.

7) liaise with recruitment team for recruiting new team members.

8) identify & facilitate movements within the division for process managers.

customer service & sla delivery -

1) drive on-time, accurate & quality service delivery within agreed upon slas for assigned processes.

2) manage client relationships and escalations.

strategic initiatives -

1) explore opportunities to move processes to the gsc satellite office.

2) participate in special projects/organization wide initiatives.

work experience:

1) minimum 15 years of experience in the ites sector.

2) minimum 8-10 years of experience in a managerial role.

3) relevant uk f&a/insurance experience for f&a processes only

4) prior work experience in uk/us p&c insurance domain.

• Experience

  15 - 25 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Assistant Vice President

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office