Customer Service Manager 12th Pass Jobs in Bangalore

We are looking for 43 Urgent Vacancy For Fire Safety Officers Posts in Jammu, Srinagar, Jamshedpur, Ranchi, Belagavi, Bellary, Mangalore, Bidar, Gulbarga, Hubli, with deep knowledge in Help Desk Executive, receptionist, Airport Passenger Service Associate, Passenger Handling, Guest Relations, Customer Relationship, fire and Required Educational Qualification is : Secondary School, Vocational Course, Diploma, B.C.A, B.Com, Bachelor of Hotel Management, B.Sc, Other Bachelor Degree, Any Master Degree

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

Ground Handling Staff are responsible for ensuring the efficient and safe handling of aircraft on the ground at airports. They assist in a variety of tasks to support the operations of airlines and ensure that flights depart and arrive on time. Some of the key responsibilities and skills required for this role include:- Assisting with aircraft parking and towing- Coordinating baggage handling and loading/unloading- Marshalling aircraft during takeoff and landing- Communicating with pilots and ground crew to ensure smooth operations

As an Air Ticketing Executive, your responsibilities will include coordinating with airlines to book and issue tickets for customers, managing reservations and ensuring accurate data entry of customer information. You will need to have excellent communication skills to interact with customers and airlines effectively. Your job will also require you to handle customer inquiries and complaints with a customer-centric approach, providing them with the necessary information and assistance. You must be able to work well under pressure and manage your time effectively to meet tight deadlines.

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

Responsibilities:- Entering data into computer databases accurately and efficiently- Ensuring data integrity and confidentiality- Sorting and organizing paper documents for data entry- Verifying and correcting data discrepancies- Generating reports and performing data analysis- Communicating with team members to ensure data accuracy and consistencySkills:- Proficiency in data entry and computer skills- Attention to detail and accuracy- Strong organizational skills- Ability to work independently and in a team environment

OverviewCabin Crew members are responsible for ensuring the safety, comfort, and well-being of passengers during flights. They represent the airlines image and deliver exceptional in-flight service while maintaining strict adherence to aviation safety standards. The role demands professionalism, confidence, and the ability to handle challenging situations calmly and efficiently.Key Responsibilities Safety & Security DutiesConduct pre-flight safety checks and ensure all safety equipment is functional.Demonstrate and explain safety procedures to passengers before takeoff.Ensure passenger compliance with seat belt, luggage, and electronic device regulations.Handle in-flight emergencies, including administering first aid when required.Communicate effectively with the flight deck crew and ground staff regarding safety issues.Maintain security vigilance throughout the flight, identifying and addressing suspicious behavior or items. Passenger ServiceWelcome passengers on board and assist them in finding their seats.Provide information about flight schedules, onboard facilities, and safety guidelines.Serve meals, snacks, and beverages efficiently and courteously.Respond promptly to passenger requests and concerns.Handle special passenger requirements (e.g., elderly, children, passengers with disabilities, VIPs).Assist during boarding and disembarkation to ensure a smooth flow of passengers. Operational & Administrative TasksPrepare and submit flight reports after each trip.Manage onboard inventory such as meals, beverages, and duty-free items.Conduct pre- and post-flight checks to ensure the aircraft cabin is clean and organized.Record and report any incidents, service issues, or passenger complaints.Coordinate with ground staff for cabin preparations and passenger assistance.Skills & CompetenciesCore Skills:Excellent communication and interpersonal skillsStrong customer service orientationQuick decision-making and problem-solving abilityAbility to stay calm under pressure and in emergenciesProfessional appearance and demeanorTechnical Skills:Understanding of aviation safety regulationsKnowledge of in-flight service proceduresFamiliarity with first aid and emergency response protocolsPersonal Attributes:Empathy, patience, and cultural sensitivityTeam-oriented attitudeAdaptability to irregular schedules and different time zonesAttention to detail and a strong sense of responsibilityEducational QualificationsMinimum: 10+2 (Higher Secondary) or equivalent qualificationPreferred: Diploma/Degree in Aviation, Hospitality, or Travel ManagementCertifications:Safety and Emergency Procedures (SEP)First Aid/CPR TrainingDGCA-approved Cabin Crew Course (for Indian airlines)ExperienceEntry Level: Freshers with strong communication and presentation skills may apply.Experienced: Prior experience in customer service, hospitality, or cabin crew roles preferred.Physical & Appearance StandardsPleasant personality and well-groomed appearanceGood health and fitness (meeting airline medical standards)Vision: Correctable to 6/6Height: Typically 155 cm (female) / 170 cm (male) minimum (varies by airline)No visible tattoos or body piercings when in uniformWork EnvironmentLong working hours, including weekends and holidaysFrequent travel and layovers in different cities/countriesExposure to varying climates and time zonesMust adhere to airline grooming and uniform standards