Fresher hiring for Front Office Executive

Gadetology Network Private Limited

Sales | Service | Repair | On-Site IT Support | AMC

Hiring: Front Office Executive / Service Coordinator

Who We Are:

Gadetology Network Pvt. Ltd. is a fast-growing IT hardware service company providing laptop, desktop, and computer repair services across homes and businesses.

Every day we handle:

On-site technician visits

Walk-in repairs

Hardware replacements

AMC contracts

Installations & IT support

To manage this professionally, we are building a strong front-office operations are not hiring a typical receptionist.

We are hiring someone who can:

manage customers

coordinate technicians

control daily operations

support billing & sales

keep the entire service center organized

If you like responsibility and ownership, this role is for you.

Role Objective

To act as the control center of daily operations managing customer communication, service scheduling, quotations, billing, and coordination between customers, technicians, and vendors ensuring smooth workflow and excellent service experience.

You will be the first impression and main point of contact for all customers.

Key Responsibilities:

Customer Experience & Front Desk

Welcome walk-in customers professionally

Understand service issues clearly

Create job cards/tickets in system

Provide realistic timelines and expectations

Maintain positive, polite communication at all times

Ensure customers feel confident and cared for

Call, WhatsApp & Email Management

Answer all incoming calls within 3 rings

Handle service inquiries and pricing questions

Convert inquiries into bookings

Respond to WhatsApp & email messages quickly

Follow up on missed calls and leads

Maintain call logs

Service Coordination & Scheduling

Plan daily technician schedules

Assign field jobs efficiently

Prioritize urgent cases

Coordinate pickup & delivery

Track job status continuously

Ensure no job is delayed or forgotten

Follow up with technicians for updates

You are responsible for keeping operations smooth.

Quotation & Deal Support

Prepare repair/service quotations quickly

Explain estimates to customers

Follow up for approvals

Coordinate parts availability

Support AMC/upgrade/service plan selling

Assist in closing deals

Billing & Payments

Generate invoices accurately

Collect payments (cash/UPI/card/bank)

Share receipts

Maintain daily billing records

Reconcile daily collections

Track pending payments

Administration & Records

Maintain customer database

Update CRM/job sheets

Track pending & completed jobs

Maintain files and reports

Coordinate vendor orders & materials

Ensure front desk is organized and professional

Feedback & Complaint Handling

Call customers post-service for feedback

Handle complaints calmly

Escalate serious issues

Maintain high customer satisfaction

Skills & Qualities Required

Must-Have

Strong communication (English + Kannada +Hindi)

Confident phone handling

Basic Excel & computer knowledge

Organized & detail-oriented

Multitasking ability

Professional appearance & behavior

Problem-solving mindset

Personality Fit

Responsible

Fast learner

Calm under pressure

Ownership mindset

Friendly but firm

Qualification

Any Graduate / Diploma / PUC

01 years experience (service center/front desk/admin/sales coordinator preferred)

Freshers with strong communication can apply

Salary & Growth

Salary: 13,000/month + incentives

Benefits:

Performance bonus

Incentives on deal closing/AMC sales

Stable full-time job

Skill training

Growth to Senior Coordinator / Operations Lead

Training Period

Two months training period (60 Days)

Compensation during training period: /-

Male Candidates only

Why Join Gadetology Network private limited?

Structured system & SOPs

Professional work environment

Growth opportunities

Respect & stability

Learning exposure to operations & business

Long-term career path

This is not just a desk job, This is an operations leadership role in training.

How to Apply.

Send Resume to: Email





Mention: Front Office Executive Application Gadetology

• Experience

  Fresher

• No. of Openings

  2

• Education

  12th Pass

• Role

  Front Office Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  1, 1st Floor , Narayanappa Building , Near Ambedkar Circle, Nallurahalli Main Rd, Whitefield, Bengal