Customer Service Associate Graduate Experience Jobs in Mumbai

Process: Kotak Securities Stock Market (Chat/Voice Process) Designation: Customer Support Associate (CSA) Role: Handle and resolve customer queries and complaints via Chat/Voice Process Eligibility: Any Graduate / Minimum 6 months of Customer Service experience (BPO/BFSI mandatory)Age: 18 to 35 years Shift:Day Shift between 8 AM 8 PM (Any 10 hours)5 Days Working - Any 2 Rotational Week Offs Location: Chandivali, Andheri East Salary: 19,900 21,500 (in hand)

We have vacant of 1 Business Development Associate Job in Lower Parel, Mumbai, Experience Required : 3 Years Educational Qualification : B.Com, Post Graduate Diploma Skill Customer Care, Problem Solving, Strategic Communication, B2B Sales, Marketing Communication, Sales Relationship, Confidence, Convincing Power, Inside Sales, Sales Business Development, Analytical Ability, Lead Generation, b2c Marketing, Negotiation Skills, Marketing, Retail Sales Marketing etc.

Building relationships: BDAs work to build and maintain relationships with clients, executives, and managers. They do this by engaging with clients to understand their needs and expectations. Market research: BDAs conduct market research to identify new business opportunities. Developing plans: BDAs develop business plans and agendas to increase growth and profits. Communication: BDAs need to have excellent written and oral communication skills. They use these skills to build relationships and offer the company's products. Project management: BDAs need to be able to lead a team and manage risk. Attention to detail: BDAs need to pay close attention to detail, especially when keeping records of sales activity. Data analysis: BDAs use data analysis to detect fraud and prevent it from happening.

Job Description:The Call Centre Executive is responsible for providing exceptional customer service by effectively handling inbound and outbound calls in a professional and courteous manner. The executive will address customer inquiries, resolve issues, and provide accurate information about products or services. They must possess excellent communication skills, be highly customer-oriented, and have the ability to handle challenging situations with empathy and patience. The Call Centre Executive will work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.Responsibilities: Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions. Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required. Provide accurate and up-to-date information about products, services, and company policies to customers. Maintain a thorough understanding of product knowledge and stay updated with any changes or updates. Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution. Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system. Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc. Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience. Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery. Stay updated with industry trends and best practices in customer service and call centre operations.Requirements:

Customer care after sales service handling role. Computer knowledge - MS office - word, Basic Excel sheet Attend to customer service calls on phoneNew order processing & feeding in the systemManage the work allocation thru the service management systemMake repair quotations in Tally and interact with the customer for approvalpayment follow-up if anycomplaints or grievances solvingcoordinate with the services and spares team for completion and close service callsGood in Ms Office.

Looking for INTERNATIONAL Career.Apex Edu Tech is Leading overseas education counselor. We are a growing organization with dynamic and friendly work culture. Est. since 2001. We at APEX Counsel Students for Higher Education Abroad, Navigating them with the entire process of making a career plan, Coaching & Training for the entrance tests IELTS / TOEFL / PTE / GRE /GMAT> Follow Up leads from various sources > Guiding Student for UK / USA /Australia/ New Zealand & Singapore Universities.> Follow up with Students by Phone / Emails / SMS> Giving assistance to Students for their course related queries.> Facilitating complete application process.> Conducting public & In house Seminars for students and parents about study options in & visa formalities for US/UK.> Handling Spot admission for the students for USA, UK & Canada universities.> Registered student for tests like IELTS, TOEFL, GRE, and GMAT & SAT.> Meeting targets. Training Shall Be Provided GOOD INCENTIVES Preferred CANDIDATES FROM THE FIELD OF SALES AND MARKETING Skill Good Communication , Marketing and Negotiation skills.

Roles & Responsibilities:- Answering incoming Emails, Chats & Calls from customer and addressing their queries or concern- Providing product information, troubleshooting assistance and guidance on services- Resolving customer issues promptly and escalating complex problems to the appropriate departmentExpected Criteria:- Candidate should carry min 6 months of experience into Emails & Chats Customer Service.Qualifications:- Min HSC or Graduate- Should be an immediate joiner- should be between the age of 19 to 35

Appointment ManagementThe Appointment Management for the respective center is a key responsibility of the CCE, details include the following: To effectively manage the appointments for the center on a daily basis To 100% adhere to the VLCC guidelines for appointment management To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively To ensure reminder call is made to the client a day prior to their appointments To handle conflict between Appointment Planner & Slimmers App appointment (if any)Telephone EtiquetteThe CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows : To 100% adhere to the VLCC guidelines for call opening and closing To maintain a professional tone of voice that represents the VLCC brand values To answer every call within 3 rings & maintain English as our official language of communication To adhere to the right call hold & transfer standards To para-phase where required to establish understanding with customer request While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call To summarize the call details to the satisfaction of the customer requiremen

Mumbai : HDFC ERGO GENERAL INSURANCE, 3rd Floor, Magnet Mall, LBS Road, Bhandup(w), Mumbai 400 078.Responsibilities should have zeal to service customers in inbound calling set up Excellent with communication skills an insurance background is an added advantage. should have inbound call calling experience Flexible to work in rotational shiftsRequirementsShould be proficient & spontaneous in English & Hindi. Proficiency in other regional language will be an advantageShould be passionate for growthShould be vaccinated ( Covid )Should be open to work from office

Base location : Ghatkopar, Mumbai.Is it inhouse or field job or sale support : Field Work (also for Back office)CTC (with or without variable) : Rs. 4.00 Lakh p.a. without variableEducation : Any Graduate with Basic knowledge of commercial terms Industry preference : Jewellery Packaging, Carrying, display cases, boxes and trays. (Others will also do) Work from home or office : Office OnlyJob timing : From 10:00 am to 6:30 pmReporting to : DirectorsResponsibilities and duties for Marketing Executive (Jewellery Cases)Generated leads through cold calling, networking and advertisingPrice negotiation and ensuring quotations are submitted to clients on time.Answering clients question about credit term, products, prices and stock availabilityCoordinate with Factory staff for customer order processingCoordinate with Logistics Department for despatching.Coordinate with Accounts Department for advance paymentFollow-up with customer for outstanding payment statusMaintaining and operating E-commerce sites (Amazon, Flipkart) Organizing and attending events such as conferences, marketing seminars, receptions and exhibitionsEnsuring successful and timely delivery of our solutions according to customer needs and objectivesMaintained customer database and lead analysis in ERP.Need to attend client meeting at office or customer place to evaluate needs or promote products and servicesAchieving High sales targets and goals.Developing of new business and identifying areas of improvement for existing clients to meet sales quotas in addition to identifying new clientsMeet weekly, monthly and quarterly sales quotasPrepare and submit weekly sales reports to Director

Requirement for Customer Relationship Executive & Chat Representative1.Strong Communication in English2.Candidate should be from customer relation, customer support field and not from sales or bpo3.Candidate should be from near by location to malad office we don't want candidates staying thane, palghar, etc.4.Candidate should be customer oriented and open to learn new things5.Experience + HSC or Graduate Fresher will doHsc + 6 month minimumGraduate fresher will doCustomer Relation Executive - 18k to 23k gross + incentivesChat Representative - 18k - 22k grossworking days are 6 days working 1 day rotational week offcommunication in English should be excellentThe timings are 10 - 7:30pm

Responsibilities should have zeal to service customers in inbound calling set up Excellent with communication skills an insurance background is an added advantage. should have inbound call calling experience Flexible to work in rotational shiftsRequirementsShould be proficient & spontaneous in English & Hindi. Proficiency in other regional language will be an advantageShould be passionate for growthShould be vaccinated ( Covid )Should be open to work from office

Receptionist cum Customer care ExecutiveMin. Experience: 1 year in customer care & Front deskHandling of ReceptionFollow up call to ClientsImmediate JoinerSalary between 22,000 to 25,000Office Hours: Mon - Sat (10:30 am to 7:00 pm)Female

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

Job Description:International Voice Process.Day-to-day calling of leads generated, also involves partly Lead generation.Responsible for both inbound and outbound calls and Sales Closures.Target-based.B2B Inside sales experience is always preferred.Excellent UK / USA American / British accent/communications skills.Experience: 0-2 years experience.Desired Candidate Profile:IMMEDIATE JOININGExcellent English communication and presentation skills, both verbal and writtenCharismatic, competitive, and enthusiastic personality with negotiation skillsExcellent interpersonal and customer-facing skillsExpertise in Microsoft Office

Job descriptionResponsibilities of candidate includes: To achieve sales target assigned by cold calling customer database managing customer relationships ensuring sales growth, building sales targets explaining the products and services to the customers handling customer queries.Desired Candidate Profile - 2 to 3 years of ExperienceGood Communication SkillsShould be Sales Target OrientedPerks and Benefits - Excellent Incentives

Tele sales, Good Communication Skill, Good Hindi and English Communication, Voice Process, Out bound Process

Candidates should have good communication skills.Minimum Experience required 2 year in tele sales Graduation is a mandatorysalary will be hike on your last drown

WORKING FROM HOME. NIGHT TIME CALLING (OVERSEAS CALLING)We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.A successful telemarketer must be friendly and persuasive. You must be able to understand the customers requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.The goal is to promote business growth by expanding the companys clientele.Responsibilities and DutiesCold calling people using a given phone directory to sell real estate productsUse scripts to provide information about products features, prices etc. and present their benefitsAsk pertinent questions to understand the customers requirementsRecord the customers personal information accurately in a computer systemGo the extra mile to meet sales quota and facilitate future salesKeep records of calls and sales and record useful informationQualifications and SkillsProven experience as telemarketer or similar sales/customer service roleProven track record of successfully meeting sales quotas preferably over the phoneWorking knowledge of relevant computer programs (e.g. CRM software) and telephone systemsExcellent communication and presentation skillsProficient in EnglishSkilled in negotiation and dealing with complaintsPersistent and results-orientedPatient and able to handle customer rejectionHigh school diploma or moreMUST be fluent in English

Responsibilities of candidates include: Doing cold calling Identifying sales opportunities Closing business deals Negotiating Following up with customers Meeting , Visiting