Customer Care Executive 12th Pass Fresher Jobs in Salem

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This is a full-time work-from-home position open to female candidates who have completed their 12th grade. Key Responsibilities:- Customer Interaction: Engage with customers via phone, chat, or email to understand their inquiries and provide assistance.- Problem Resolution: Address and resolve customer issues effectively, ensuring a positive experience and satisfaction.- Product Knowledge: Maintain a good understanding of our products and services to provide accurate information to customers.- Data Entry: Accurately input customer details and track interactions in the system to maintain updated records.- Feedback Collection: Gather feedback from customers regarding their experiences and report any suggestions for improvement.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication abilities are essential for clear interactions with customers.- Listening Skills: Ability to listen and understand customer needs, ensuring effective assistance is provided.- Empathy: Show genuine concern for customer issues and work towards providing timely solutions.- Computer Literacy: Proficient in using computers and familiar with basic software applications to assist with tasks.- Time Management: Ability to manage time effectively to handle multiple customer inquiries without compromising on quality.- Positive Attitude: Maintain a friendly and approachable demeanor, even in challenging situations.

Educational trust Managemnt and Development