Customer Associate Job Vacancies in Hazratganj

We are seeking an experienced Retail Trainer to join our team and develop comprehensive training programs that enhance the skills and performance of our retail students. The ideal candidate will have a strong background in retail operations and a proven track record of delivering effective training solutions that align with current market trendsResponsibilities Develop and implement training programs that focus on improving retail sales, customer service, and operational efficiency. Conduct training sessions in classroom. Assess training needs and create customized programs to address skill gaps. Monitor and evaluate the effectiveness of training programs, making adjustments as needed. Maintain training records and track the progress of trainees.Requirements and Skills Bachelors degree in Education, Human Resources, or a related field. Minimum of 3 years of experience in retail training or a related role. Strong communication and presentation skills. Proficiency in trending training software and learning management systems (LMS). Excellent organizational and time-management skills.

Customer Support Associate8 hours working & 1 hours Break.Salary 14.5 k to 15.5 kGood English compulsary

Responsibilitiesconducting customer satisfaction surveys to understand what areas of the company's services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums for offers, updates and much moredealing with customer issues and churning out an easy-to-follow solutionmanaging payment and delivery of customer ordershelping customers choose the right product for their requirements and budgethandling customer concerns and complaints in a timely mannerinforming customers of upcoming promotions or dealsestablishing a positive rapport with all clients and customers in person or via phoneforming reports based on customer satisfaction statistics and helping their team to develop new skillsfixing appointments based on the availability of customers and clientsinteracting with customers to ensure they have a desirable and shareable experience

Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues and provide solutions.Upsell other products wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well read on company policies and the website for FAQs or policy related answers.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyze the data.Write and submit timely reports on performance, targets and customer queries.

This is not consultancy job direct come for interview & get job timing 9:30 to 6:30 Sunday offNo target fix salary.