Customer Service Associate - Full Time - Freshers

We are seeking a dedicated Customer Care Associate to join our team in Lucknow. This role is ideal for freshers who are passionate about helping customers and providing excellent service.

As a Customer Care Associate, you will be responsible for interacting with customers, addressing their inquiries, and resolving issues in a friendly and efficient manner.

Key Responsibilities:

1. **Customer Interaction**: Respond to customer inquiries via phone, email, and chat, ensuring a positive experience.

2. **Problem Resolution**: Identify customer concerns and provide appropriate solutions, escalating issues when necessary.

3. **Product Knowledge**: Maintain a good understanding of our products and services to assist customers effectively.

4. **Record Keeping**: Document customer interactions accurately to help track issues and improve service quality.

5. **Feedback Collection**: Gather customer feedback to help improve our services and express their needs.

Required Skills and Expectations:

Candidates must possess strong communication skills in both English and Hindi, allowing them to convey information clearly and effectively. A friendly and approachable demeanor is essential to create a welcoming atmosphere for customers. Attention to detail is important for accurately recording customer interactions. The ideal candidate should be a quick learner, eager to enhance their knowledge about our offerings. Lastly, being a team player and having a proactive attitude will significantly contribute to our customer satisfaction goals.

• Experience

  Fresher

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office