Customer Associate Fresher Jobs in Turbhe

Job Title: Customer Service Executive (Full-Time / Part-Time)Company: One Point One SolutionsProcess: SBI Renewal / JFL (Dominos) / Gynoveda (Inbound Process)Location: C/42, Pawane Village Rd, TTC Industrial Area, MIDC, Turbhe, Navi Mumbai 400705Work Type: Onsite (Work from Office)Industry: BPOJob Type: Full-Time / Part-TimeShift Timing:Rotational / Day Shifts:9:30 AM 6:30 PM11:00 AM 11:00 PM (Any 9 hours rotational)9:00 AM 9:00 PM (Any 9 hours rotational)Work Days: Monday to SaturdayWeekly Off: 1 Rotational OffInterview Mode: Face-to-FaceInterview Time: 10:00 AM 05:00 PMJob Description:One Point One Solutions is hiring Customer Service Executives for inbound processes across banking, QSR, and wellness segments. The role involves handling customer inquiries, renewals, and support in regional or English languages.Key Responsibilities:Attend inbound customer calls and resolve queries efficiently.Maintain professional communication and ensure high customer satisfaction.Record details and follow standard operating procedures.Eligibility Criteria:Education: Minimum 12th Pass or Graduate.Experience: Fresher / Minimum 6 months BPO experience.Age Limit: 18 to 35 years.Gender: Male & Female candidates eligible.Language Requirement:Average to good English communicationOR good communication in Tamil, Telugu, Kannada, Kokani, or GujaratiCompensation & Benefits:Salary: 7,000 21,000 (based on shift & language)Transportation: Pick-up & drop facility from Koparkhairane Station to Office and back

Key Responsibilities: 1. Acquisition of New Customers: Identify and target potential clients to acquire new business opportunities. Build a solid pipeline of leads and actively work to convert them into customers.2. Handle Existing Projects: Manage and oversee the progress of ongoing projects, ensuring timely delivery and quality outcomes. Act as the point of contact between clients and internal teams.3. Execute New Projects: Work on launching new projects, from initiation to completion, ensuring all project objectives are met while aligning with the client's expectations.4. Project Management: Lead and coordinate all project-related activities, ensuring adherence to timelines, budgets, and resources. Monitor the project lifecycle and handle any issues or risks that may arise.5. Video Conference Meetings with New Clients: Conduct virtual meetings to engage with potential clients, understand their needs, and pitch our services. Build relationships and tailor solutions to meet their requirements.6. Business Development: Strategize and execute plans to expand the companys market presence, identify new growth opportunities, and drive long-term success.7. Revenue Generation: Focus on generating revenue by converting leads into customers, upselling services to existing clients, and ensuring that projects remain profitable.8. Customer Support: Provide ongoing support to client post-sale, ensuring customer satisfaction and fostering long-term relationships. Address client inquiries and resolve issues as they arise.9. Coordinate with Technical Teams: Collaborate closely with the technical teams to ensure project requirements are clearly understood, timelines are met, and solutions are delivered as per client specifications.

Responsibilities of candidates include: Inform customers about company's products/services and offers Manage outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems