Customer Associate Fresher Jobs in Kharadi

Process : Inbound / Outbound ( Voice Process )We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Supportteams For Voice Process. Whether you're a fresher or an experienced professional, if youhave excellent communication skills and a passion for customer service, we'd love to hear fromyou!Roles and responsibilities: working effectively in a fast-paced environment Using assigned software and tools to manage customer interactions and data Adhering to company policies and procedures Maintaining a professional and courteous demeanor at all times Providing information about insurance products Processing insurance applications or claims Answering customer questions about insurance policies Handling inbound and outbound calls (depending on LOB) Answering customer inquiries and resolving issues related to sales, insurance, orgeneral product/service information Providing accurate and timely information to customers Troubleshooting problems and guiding customers through solutions Maintaining records of customer interactions Escalating unresolved issues to the appropriate department

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

Candidate Requirements Good written and oral communication skills Third-party collections experience preferred (Medical or Telecom) HSC passed [10+2] This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

1. Engaging with retail customers and manage all the leads provided by the company2. Taking care of the entire lifecycle of customers by working on the pre sales, arranging the site visits, closing the deal and post sales customer support3. Working with the CRM software to ensure optimal efficiency of marketing spends done by the company

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments