CRM Job Vacancies in Laxmi Nagar

Department: Patient Coordination / CRMEmployment Type: Full-time6 Day WorkingWorking Timing:- 10:00 am - 7:00 pm.Key ResponsibilitiesLead Management & CommunicationContact all incoming patient leads promptly via phone and toll-free line with confident, patient-centric telecalling.Maintain detailed communication notes, patient interests, and next steps.Schedule and execute timely follow-ups for interested or pending leads.Confirm clinic appointments in advance, ensuring high standards of patient service.Outbound Calls & CRM HandlingProfessionally call and update all leads daily on Google Sheets and in Simpladents CRM and Dr Klick software.Guide patients in using the Simpladent CRM Mobile App for improved engagement and convenience.WhatsApp & Patient CommunicationSend follow-up messages, educational resources, confirmations, and reminders via WhatsApp.Sustain professional communication across every patient touchpointReporting & ReviewPrepare and share comprehensive lead summary reports (weekly and monthly), including patient visits, follow-ups, treatment status, insights, and collections.Take part in review meetings, contributing analysis and actionable insights.Ideal Candidate ProfileExceptional telecalling and verbal communication skills, with a patient-friendly and persuasive approach.Previous experience in telecalling, customer communication, or patient coordinationexperience in healthcare or dental clinics is highly valued.Proficiency in CRM software, Google Sheets, and WhatsApp Business tools.Strong follow-up abilities, attention to detail, and drive for service excellence.Riya Mishra 8370014003

We are looking for a female CRM Executive to join our team in Rajouri Garden, Delhi. This is an excellent opportunity for recent graduates or individuals with a year of experience in customer relationship management.nnAs a CRM Executive, you will be responsible for maintaining and enhancing customer relationships. Your key responsibilities will include managing customer interactions, ensuring customer satisfaction, and addressing inquiries promptly to foster a positive customer experience. You will assist in collecting customer feedback and data to help improve services and products. Additionally, you will support the CRM team in tracking and analyzing customer trends to implement effective strategies.nnTo be successful in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers. Having a customer-focused mindset is essential, as you will be the first point of contact for many. Attention to detail is important in your daily tasks to ensure accurate data entry and customer records. You should also have basic proficiency in using CRM software or strong willingness to learn. A collaborative attitude will help you work well within a team and contribute positively to the company culture.nnIf you are an enthusiastic and motivated individual looking to start your career in customer relationship management, we would love to hear from you.

Job Title: CRM Executive Department: Sales / Marketing / Customer Operations Reports To: CRM Manager / Head of Marketing / Head of Sales Job Summary: The CRM Executive manages customer databases, oversees retention campaigns, and ensures smooth lead lifecycle management across sales and support teams. The role focuses on driving customer engagement, maintaining high CRM data integrity, and optimising customer lifetime value. Key Responsibilities * Database & Pipeline Management: Maintain, clean, and segment contact databases to support targeted outreach, lead assignment, and pipeline visibility. Campaign Execution: Plan and deploy automated customer journeys, email marketing drips, SMS/WhatsApp alerts, and re-engagement campaigns. Cross-Functional Support: Coordinate with sales, marketing, and customer support to streamline lead handoffs, customer onboarding, and query escalation. Customer Retention & Loyalty: Monitor churn indicators, resolve account-level concerns, and run retention programs to maximize repeat business.Reporting & Analytics: Build dashboards tracking conversion rates, pipeline health, email deliverability, open/click rates, and customer satisfaction metrics. System Administration: Manage basic user permissions, configure standard workflow automation, and troubleshoot day-to-day user errors inside the CRM platform.Required Qualifications & Skills * Experience: 1-3 years of hands-on experience in a CRM, email marketing, or customer relations role. Tools: Proficiency in platforms such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or Klaviyo/Mailchimp.Data Literacy: Solid command of MS Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP) for list cleaning and performance reporting.Communication: Clear written and verbal communication skills for cross-team coordination and customer-facing messaging. Education: Bachelor's degree in Marketing, Business Administration, Computer Applications, or a related field.