Female - Patient Relationship & CRM Executive Dental Company - Kaushambi Ghaziabad

Department: Patient Coordination / CRM

Employment Type: Full-time

6 Day Working

Working Timing:- 10:00 am - 7:00 pm.

Key Responsibilities

Lead Management & Communication

Contact all incoming patient leads promptly via phone and toll-free line with confident, patient-centric telecalling.

Maintain detailed communication notes, patient interests, and next steps.

Schedule and execute timely follow-ups for interested or pending leads.

Confirm clinic appointments in advance, ensuring high standards of patient service.

Outbound Calls & CRM Handling

Professionally call and update all leads daily on Google Sheets and in Simpladent’s CRM and Dr Klick software.

Guide patients in using the Simpladent CRM Mobile App for improved engagement and convenience.

WhatsApp & Patient Communication

Send follow-up messages, educational resources, confirmations, and reminders via WhatsApp.

Sustain professional communication across every patient touchpoint

Reporting & Review

Prepare and share comprehensive lead summary reports (weekly and monthly), including patient visits, follow-ups, treatment status, insights, and collections.

Take part in review meetings, contributing analysis and actionable insights.

Ideal Candidate Profile

Exceptional telecalling and verbal communication skills, with a patient-friendly and persuasive approach.

Previous experience in telecalling, customer communication, or patient coordination—experience in healthcare or dental clinics is highly valued.

Proficiency in CRM software, Google Sheets, and WhatsApp Business tools.

Strong follow-up abilities, attention to detail, and drive for service excellence.

Riya Mishra

• Experience

  2 - 8 Years

• No. of Openings

  1

• Education

  Graduate (BDS, B.Pharma)

• Role

  Patient Coordinator

• Industry Type

  Pharma / BioTech / Clinical Research

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kaushambi Ghaziabad