CRM Executive

Job Description:

We are looking for a detail-oriented and proactive Sales & Service Coordinator to support our sales team and ensure smooth communication between clients, sales, and internal departments. The ideal candidate will play a key role in ensuring customer satisfaction and efficient order processing.

Key Responsibilities:

Coordinate and support the sales team with daily administrative tasks

Process customer orders, quotes, and follow-ups in a timely manner

Act as a point of contact for clients regarding order status, deliveries, and general inquiries

Communicate with internal departments (logistics, finance, warehouse, etc.) to ensure timely order fulfillment

Maintain and update customer databases and sales records

Assist in preparing sales reports and presentations

Handle customer complaints or issues professionally and escalate when necessary

Support in organizing sales events, product demos, and promotional activities

Requirements:

Proven experience in a sales support, coordination, or customer service role

Strong organizational and multitasking skills

Excellent communication skills (verbal and written)

Proficiency in MS Office (Excel, Word, Outlook)

Knowledge of CRM software or ERP systems is a plus

Ability to work collaboratively in a team environment

Bachelor's degree in Business Administration, Sales, or a related field preferred

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Graduate (B.C.A, B.B.A)

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  SAFDARJUNG ENCLAVE