Complaint Handling Job Vacancies in Navi Mumbai

we are hiring for International Bpo Executive Location -Thane, Ghansoli, Turbhe , Airoli

we are hiring for customer care executive Fresher and Experience Both salary will start from 15k to 20k

Job Title: Customer Service ExecutiveJob Location: MumbaiSalary: Rs. 15000 20000 per monthAbout Us: We are a seed-funded, stealth-mode startup working in Pharmaceutical Supply Chain technology solutions in India, addressing the Indian Pharma Market (Rs 2 Lakh+ Crore, Price to Retailer).About the Role: Play a key role in improving the customer experience by resolving customer issues, ensuring client satisfaction and identifying areas for improvement.What Will You Do:Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutionEstablishing a positive rapport with all clients and customers in person or via phoneHelping customers choose the right product for their requirements and budgetHandling customer concerns and complaints promptly with an easy-to-follow solutionInforming customers of upcoming promotions or dealsFixing customer training based on their availabilityForming reports based on customer satisfaction statisticsConducting customer satisfaction surveys to understand what areas of the company's services need improvementsWhat Will You Need to Succeed:12th Standard Pass, preferably a diploma in Computer Application Strong communication skillsProficiency in verbal and written communication in English and Hindi Strong problem-solving and analytical skillsDisplay a willingness to learn about the company's products and services.Must be efficient and adaptable to changing customer needs and situations.Proficient in using MS-Office.

Full job descriptionJob Title: Customer Service RepresentativeVoice / Non voice processLocation: Malad West, MumbaiSalary: 18k- 30kEligibility Criteria: HSC or GraduateHSC + 6 monthGraduate fresher Good Communication SkillsFor placement call on 8928719603

- Communicate with customers via phone, email or chat- Provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's needs- Process all guest check-ins, check-outs, and villa change/late check-out requests. Secure payment;- Communicate to appropriate staff when guests are waiting for an available villas. Advise guest of messages. Clear departures in computer system. - Coordinate with Housekeeping to track villa status and guest concerns and File guest paperwork or documentation. Operate telephone switchboard station.Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.Count and secure balance payments at beginning and end of shift.QualificationsAt least 1 - 3 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workPlease Note: Only From the Hospitality Experience can apply.RegardsSonam ShresthaSenior HR