Reservation Officer

Leisurely Stays and Experience

- Communicate with customers via phone, email or chat

- Provide knowledgeable answers to questions about product, pricing and availability

- Work with internal departments to meet customer's needs

- Process all guest check-ins, check-outs, and villa change/late check-out requests. Secure payment;

- Communicate to appropriate staff when guests are waiting for an available villas. Advise guest of messages. Clear departures in computer system.

- Coordinate with Housekeeping to track villa status and guest concerns and File guest paperwork or documentation. Operate telephone switchboard station.

Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.

Count and secure balance payments at beginning and end of shift.

Qualifications

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

Please Note: Only From the Hospitality Experience can apply.

Regards

Sonam Shrestha

Senior HR

Experience : 2 - 4 Years

No. of Openings : 2

Education : Higher Secondary

Role : Reservation Officer

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India