Complaint Handling Job Vacancies in Mumbai

We are looking for a dedicated Customer Service Assistant to join our team in Mumbai. This position is ideal for recent graduates or those with up to 6 years of experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering questions, providing information about products and services, and resolving issues promptly and professionally.- Maintain Customer Records: Accurate record-keeping is essential. You will enter customer data, update information, and track interactions to ensure a seamless service experience.- Handle Complaints: Address customer complaints with empathy and understanding, working to find satisfactory solutions in alignment with company policies.- Process Orders: Support the sales team by processing customer orders, ensuring timely delivery, and confirming that all details are correct.- Collaborate with Team Members: Work closely with colleagues from various departments to improve the customer service process and share feedback.Required Skills and Expectations:Candidates should have a strong ability to communicate clearly and listen actively. A positive attitude and a desire to provide excellent service are crucial. You should be well-organized, detail-oriented, and capable of handling multiple tasks efficiently. Proficiency in English is necessary, and knowledge of additional languages is an advantage. This role requires a commitment to continuous improvement and a willingness to adapt to changing customer needs.

Handle Customer Enquiresprepare & Issue Quotation as per Requireco-ordinate with Department & Follow-up for Payment maintain Record, Support Sales Team

Full job descriptionJob Title: Customer Service RepresentativeVoice / Non voice processLocation: Malad West, MumbaiSalary: 18k- 30kEligibility Criteria: HSC or GraduateHSC + 6 monthGraduate fresher Good Communication SkillsFor placement call on 8928719603

Urgent Requirement For Customer Care ExecutiveProcess :- SCB liabilities Hsc fresher + good comms :- 18k Hsc + 6 month telecalling exp :- 20k Graduate fresher - 22k Graduate + 6month bpo exp :- 24k in hand 9:30 am - 6:30 pm Sunday fixed off 6 - 7 days training

Position description: Ensuring that customers get world-class services and their needs are understood andmet through financial products that the Bank has to offer.Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by therespective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationshipmanagement. Audit and Service Quality Ensure all laid down system and process are followed as stipulated byAudit and Senior Management Ensure accurate and timely

1. Answer customer care calls and resolve buyer queries.2. Create tickets on support software and close them timely.3. Calling up customers whose orders have been delayed in transit and keeping them informed.4. Extensively following up with courier companies and getting shipments delivered.5. Servicing customer queries over Email, Facebook, Instagram, and any other platform.6. Reconciling payments from Courier companies and issuing refunds if applicable.7. Following up with customers and asking them to complete their purchases.8. Calling up customers and asking them for their feedback and giving them feedback links.9. Calling up customers who have placed COD orders and confirming their order.10. Responding to negative customer comments online and managing reputation.Desired Candidate ProfilePatient Listener, Excellent Communication skills Must know fluent English (Oral and written) and Hindi, Good Typing Speed, Problem Solving, Greatly confident.Preference: Candidates from the beauty industry will be highly preferredEducation Required:University/College degree is an asset.Familiarity with office software and phone applications.