Array ( [0] => complaint-handling [1] => mumbai ) Complaint Handling Fresher Jobs in Mumbai | Latest Vacancies
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Complaint Handling Fresher Jobs in Mumbai

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B.Com Freshers For Customer Care Assistant

vimek bioconcept Pvt. Ltd

Computer Savy Customer Service Problem Solving Complaint Handling Service Desk
Handle Customer Enquiresprepare & Issue Quotation as per Requireco-ordinate with Department & Follow-up for Payment maintain Record, Support Sales Team
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Customer Services Executive

Corporate Hub Consultancy

Good Communication Skills Customer Service Customer Care Inbound Voice Process Complaint Handling Voice Support
Full job descriptionJob Title: Customer Service RepresentativeVoice / Non voice processLocation: Malad West, MumbaiSalary: 18k- 30kEligibility Criteria: HSC or GraduateHSC + 6 monthGraduate fresher Good Communication SkillsFor placement call on 8928719603
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Urgent Requirement For Customer Care Executive

Visheshwar Hr Pvt Ltd

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • 111737
Customer Care Voice Process Complaint Handling Voice Support
Urgent Requirement For Customer Care ExecutiveProcess :- SCB liabilities Hsc fresher + good comms :- 18k Hsc + 6 month telecalling exp :- 20k Graduate fresher - 22k Graduate + 6month bpo exp :- 24k in hand 9:30 am - 6:30 pm Sunday fixed off 6 - 7 days training
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Virtual Relationship Banking-COP Officer

Immortal Solution

Call Handling Customer Needs Resolution Of Complaints Customer Engagement BFSI Digital Banking MIS Cross Selling Financial Transaction Senior Management Walk in
Position description: Ensuring that customers get world-class services and their needs are understood andmet through financial products that the Bank has to offer.Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by therespective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationshipmanagement. Audit and Service Quality Ensure all laid down system and process are followed as stipulated byAudit and Senior Management Ensure accurate and timely
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