Call Center Manager Job Vacancies in Mohali

Job Description: BPO Voice & Non-Voice Process Position: BPO Executive (Voice & Non-Voice) Location: Sector 67, Mohali Shift: Rotational Shifts (Day/Night) Day Shifts only for female candidates Salary: 10,000 15,000 (Based on Interview) Qualification: Minimum 12th pass Skills: Good Communication in English Age Limit: 18 to 30 years Experience: Freshers are welcome! Job Role Includes:Handling customer queries via call/chat/emailResolving issues promptly with a professional approachMaintaining call logs and service recordsFollowing up on customer concerns

Chandigarh Group of Colleges Landran is hiring for the position of Call Center Manager. We are looking for a candidate with a minimum of 7 years of experience in BPO, inbound and outbound processes. Any graduate or post-graduate degree is required.As the Call Center Manager, you will be responsible for data analysis, data and lead allocation, data maintenance, research and development of lead management systems and calling software, making required reports related to the team, and monitoring assigned targets. Additionally, you will be responsible for planning manpower to answer the maximum number of calls in real-time. Knowledge of LMS and NPF software is essential for this position.

Description:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other products wherever possible.Ensure you follow the customer service script provided by the company for uniformity.Also, be well-read on company policies and the website for FAQs or policy related answers.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyze the data.Write and submit timely reports on performance, targets, and customer queries.RequirementsGraduated high school, but a bachelor's degree in commerce or related fields is preferred.Prior experience with customer service and call centers in relevant job roles.Good knowledge of CRM practices and systems.Customer-oriented attitude with professionalism.Strong multitasking, time management, and target achieving skills.Excellent communication and listening skills with good command over the English language.