Voice Process Executive is responsible for handling inbound/outbound calls from customers regarding their inquiries, complaints, or feedback. They must provide excellent customer service and ensure customer satisfaction by resolving issues in a timely and efficient manner.Key responsibilities include:- Answering incoming calls and responding to customer inquiries- Providing information about products or services- Resolving customer complaints or disputes- Escalating issues to the appropriate department if needed- Maintaining a high level of professionalism and customer service